Capital Customer Experience Innovation User Experience 
PYMNTS
JULY 18, 2019
Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”
CB Insights
MAY 15, 2019
One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.
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Bank Innovation
SEPTEMBER 3, 2019
Grasshopper Bank, a New York City-based digital bank geared toward startups, is focusing on pain points for founders, who usually have a heightened awareness of user experiences.
PYMNTS
FEBRUARY 20, 2020
He has led the company through the turmoil in the general retail business by focusing on customer-centric practices and technology – Lucaciu is intimately involved in every customer and every transaction. We’re focused on capital efficiency,” he noted. “We By making decisions with fewer people, we can have a bigger impact.”.
PYMNTS
OCTOBER 13, 2020
Noted HSBC’s Halpin: There are new pressures on banks’ corporate customers ability to maintain and manage their business — day-to-day operations, yes, but business risk too, all while capitalizing on growth opportunities. The end user experience is critical, too, he said, and must be seamless. That’s the driver,” he said.
PYMNTS
FEBRUARY 25, 2020
“When we saw the trend [of] customers using these third-party apps, we, too, wanted to compete in this space by giving our customers a very similar P.F. Chang’s experience.”. This work is meaningless, though, if fraudsters can run amok in user accounts, and restaurants are not immune to emerging, innovative fraud.
NCR
SEPTEMBER 1, 2017
Financial services providers today should always be looking for fresh, innovative ways to solve problems and overcome challenges. Those challenges could relate directly to the experience of the customer , to the performance of the business, or both. Embracing design thinking.
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