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Clienteling Gives Retailers COVID-19 Interaction Options

PYMNTS

Clienteling — the practice of assigning retail sales associates to high value customers — is having a moment. According to Boston Retail Partners , 63 percent of retail personnel can’t identify customers prior to checkout. For retailers, LiveConnect delivers an effective and meaningful way to engage with their customers.

Retail 130
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Why Tivoli Audio Is Trying To Make Brick-And-Mortar Retail Waves

PYMNTS

To let shoppers experience their products in person, brands are opening brick-in-mortar stores in major shopping destinations, even as major retailers are closing stores across the country. Tivoli Audio , which is a 19-year-old global brand, opened a 500-square-foot store on Boston’s famed Newbury Street in a brownstone.

Retail 144
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What banks can learn from Wal-Mart

Chris Skinner

A recent acquisition spree including Jet.com gives the retail giant much-needed digital chops by Brad Stone and Matthew Boyle from Bloomberg Business Week Last summer, Marc Lore, founder and chief executive officer of e-commerce startup Jet.com Inc., AMAZON IS DOMINATING” reads a slide on a large screen behind him. billion in cash and stock.

Omaha 277
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How The COVID-19 Pandemic Is Driving Remote Online Notarization?s Adoption

PYMNTS

These reasons are driving a surge of interest in and use of remote online notarization (RON) services, according to James Schlimmer , managing partner of Naples, Florida-based notary firm Cottrell Title & Escrow. The COVID-19 crisis has been a catalyst for RON adoption in the United States,” Schlimmer said in an interview with PYMNTS.

Online 131
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Future Tech Comes To eCommerce

PYMNTS

Future tech is no longer the province of high-end retailers. Innovations in 3D and augmented reality (AR) eCommerce are leveling the playing field and bringing conversion-centered visual technology to any online retailer. The main expansion of 3D is being seen in its dual usage for consumers and retailers.

Retail 259
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True Fit Gets $25 Million Investment So Your Shoes Can Fit You Better

PYMNTS

True Fit , the Boston-based startup that helps connect customers with shoes and apparel that fits them really, really well, recently announced a $25 million investment from Intel Capital that it will use to expand its business, according to a report from TechCrunch. It’s one of the largest consumer categories, totally underpenetrated.

Boston 100
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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Opportunity #1: When opening a new account. According to the J.D.