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Clienteling Gives Retailers COVID-19 Interaction Options

PYMNTS

Clienteling — the practice of assigning retail sales associates to high value customers — is having a moment. According to Boston Retail Partners , 63 percent of retail personnel can’t identify customers prior to checkout. For retailers, LiveConnect delivers an effective and meaningful way to engage with their customers.

Retail 130
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Why Health And Beauty Retailers Are Driving Digital Innovation

PYMNTS

Amid great technological change, health and beauty retailers are developing strategies to drive innovation. In some cases, retailers are using social media tools such as Instagram to post promotions and product tutorials — or interact openly with consumers about their offerings. Just under half — or 45.9

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The Buyers: Omnichannel Customer’s Impact On Retailers

PYMNTS

No longer are retailers working with marketers to figure out a way to mass market products and services. With the advent of connected devices in the palm of almost every consumer’s hand, the retail ecosystem has certainly seen a shift. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137
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Football Season To Kick Off New Payments Plays

PYMNTS

That’s because stadiums and sports teams are looking for more opportunities to connect with at-home and online viewers as they come to represent another segment of attendees. Bundled sports broadcast packages, social media and high-definition televisions allow them to enjoy games from the comfort of their living rooms.

Payments 161
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Crypto 2020: One Step Up; Two Steps Back

PYMNTS

Building The (Retail) Use Cases. The Federal Reserve said this year that its Boston bank is working with the Massachusetts Institute of Technology (MIT) to explore the possibility of issuing digital currency. As reported, the company also said bought $50 million of bitcoin to hold on its balance sheet.

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SMB Profile: Looking Forward To Christmas In Connecticut

PYMNTS

On March 24, on what would have usually been a busy day at the start of spring, the state ordered all nonessential retail shops on the green to shut down, as the pandemic crept its way north from New York City and south from Boston. That day was the start of a harrowing three-month retail lockdown.

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The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Opportunity #1: When opening a new account. According to the J.D.