article thumbnail

Boston Market On Tapping AI To Combat Fraud And Meet Mobile Customers’ Needs

PYMNTS

The restaurant space has seen explosive growth in the number of mobile and digital orders customers have placed since the COVID-19 pandemic began. The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. .

Boston 200
article thumbnail

Boston Market Deploys AI To Fight Fraud, Improve ROI

PYMNTS

Perhaps the one bright spot has been the surge in mobile ordering, with customers’ use of restaurant apps skyrocketing and helping restaurants make up for some of the income they have lost to pared-back dine-in sales. Around The Mobile Order-Ahead World. Boston Market On The Fraud-Fighting, Customer Service-Enhancing Power Of AI.

Boston 186
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Mobile Order-Ahead Sector Goes All-In On AI

PYMNTS

Artificial intelligence (AI) in mobile food ordering: tantalizing. As the Mobile Order-Ahead Tracker® states, “AI can be leveraged to analyze and tally credit card transactions similar to how banking transactions are examined. Advanced AI Makes Systems Smarter.

Mobile 289
article thumbnail

Lyft Tests Self-Driving Cars In Boston

PYMNTS

Lyft has started its self-driving car pilot with the self-driving car company nuTonomy , matching its riders with autonomous vehicles in parts of Boston. nuTonomy made the announcement that passengers in Boston’s Seaport district will experience self-driving rides on the Lyft network in nuTonomy vehicles. ”

Boston 109
article thumbnail

Adopting Technology Without Eclipsing Human Interaction

PYMNTS

Quick-service restaurants (QSRs) are intensely competitive and have very little margin for error, causing many to employ technologies such as mobile apps and self-service kiosks. Diners want such innovations, too, and are turning so sharply to mobile food orders that the global food delivery mobile app market could rise to $16.6

article thumbnail

How B.GOOD Got Good At Mobile Ordering

PYMNTS

Mobile order-ahead apps have skyrocketed in popularity, with more than 60 percent of all digital restaurant orders placed on a mobile device. Developments from Around the Mobile Order-Ahead World. Mobile order-ahead has also expanded into previously untapped fields. What do Customers Want Out of Mobile Order-Ahead?

Mobile 139
article thumbnail

Mobile Is On The Rise, But Still Not Where Retailers Would Like It

PYMNTS

Mobile is one of the fastest-growing retail sectors at the moment and still projects to grow for years to come, but the technology is still not where most retailers want it. percent by 2020, according to Astound Commerce’s 2016 Mobile Research Report. percent by 2020, according to Astound Commerce’s 2016 Mobile Research Report.

Retail 100