PYMNTS

FEBRUARY 21, 2017

Retailers are scrambling to figure out the best ways to provide a more tailored and engaging experience. The study, which surveyed 500 retailers in North America and Canada, was conducted in November and December 2016. Welcome to the age of instant gratification.

Retail 109

Retail social media Survey Customer Experience 109

PYMNTS

DECEMBER 26, 2019

This year, apps aimed to make it easier and more convenient for consumers to order their favorite foods and sundries, with restaurants and other retailers tapping into delivery. To help bring these options to more consumers, retailers and technology companies decided to join forces. and Chicago.

Retail 134

Retail New York City Los Angeles New York 134

Bank Innovation

FEBRUARY 19, 2020

LendingClub, the publicly traded digital-lending marketplace, announced Tuesday that it is acquiring Boston-based Radius Bank, which has $1.4 billion in assets and is partnered with several fintech companies. LendingClub will pay $185 million for the acquisition, which the company expects to pay for itself in less than two years.

Boston 284

Boston Lending Fintech Company 284

PYMNTS

NOVEMBER 24, 2020

Sixty-two percent of consumers say they prefer onboarding experiences that put security first and speed second, but this does not mean that businesses and banks can sacrifice the seamless service to which their customers are accustomed. It also found that just 16 percent of U.S.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

JUNE 27, 2017

Over the course of the last few years, eCommerce has sprung up and put the brick-and-mortar side of the retail industry on notice. With the opening of the Amazon Go grocery store and bookstore in Seattle, Amazon is breathing innovation into the stodgy brick-and-mortar experience. More retailers are likely moving in a similar direction.

Boston 155

Boston Retail Customer Experience Seattle 155

PYMNTS

MAY 13, 2016

With traditional brick-and-mortar retail facing big problems , some chains are addressing them with small solutions. Is this a viable answer to the beating that Sears’ bottom line (and that of many other one-time stalwarts of brick-and-mortar retail) have been taking in recent years? Specifically, with small(er) stores.

Retail 100

Retail San Diego Los Angeles Colorado 100

PYMNTS

MARCH 15, 2019

Alternatively, customers can have their food sent straight to their seats in some of the theatres. As it stands, mobile ordering is available at the chain’s Denver, Boston and Houston locations — and more markets are said to be in the works for this year. The retailer reported net income for the fourth quarter of $102.6

Mobile 108

Mobile Retail Houston Denver 108

PYMNTS

DECEMBER 4, 2019

The beauty brand has launched pop-up shops in cities such as Austin, Miami, Boston and London, but its success has primarily been in online sales of its lotions, lash products and soft, pink-colored lip balms since its 2014 inception. The department store retailer has also reportedly worked with Allbirds, Everlane and Away.

Los Angeles 131

Los Angeles New York Miami Austin 131

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

AUGUST 8, 2017

With the advent of artificial intelligence (AI), retailers and merchants have the capability to reach a much larger array of consumers on an extremely tailored and personal level. As such, it should come as no surprise that many retailers are using AI to help boost both their products and services.

Retail 128

Retail Customer Experience Boston Branding 128

PYMNTS

MAY 19, 2016

A number of major retailers have already adopted processes that let customers stay strapped in their seatbelts while receiving state-of-the-art service. This month, a number of advancements were made to the omnichannel space — all aimed at bringing merchants one step closer to offering a totally seamless customer experience.

St. Louis 105

St. Louis Boston Retail Customer Experience 105

PYMNTS

FEBRUARY 4, 2019

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. According to the latest PYMNTS mPOS Tracker , almost two thirds – or 63 percent – of retailers plan to offer this option within the next three years.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

NOVEMBER 8, 2017

After running a three-store pilot approximately one year ago, home improvement and appliance chain Lowe’s has announced news it will partner with software-powered electronics retailer b8ta to launch its “Smart Home powered by b8ta” connected-home shopping experience. Smart Home powered by b8ta is available in select major U.S.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109

PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Delivering Customer Loyalty.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

SEPTEMBER 27, 2017

Consumers can interact with a selection of curated goods using technology that the publisher believes will power the next generation of the omnichannel retail experience. An experience, Berger told Webster, the Marie Claire consumer has been waiting desperately for – even if they don’t know it yet. The Marie Claire Customer.

Groups 158

Groups Las Vegas Retail Branding 158

PYMNTS

FEBRUARY 4, 2019

The marketing tool that ended up working best for the brand was opening a physical store — and giving customers a chance to interact with their line of couches. Today, Interior Define has opened several new guide shop locations in New York, LA, San Francisco, Austin and Boston. “We

San Francisco 122

San Francisco Branding Austin Customer Experience 122

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

PYMNTS

FEBRUARY 4, 2019

The marketing tool that ended up working best for the brand was opening a physical store – and giving customers a change interact with their line of couches. Today, Interior Define has opened several new guide shop locations in New York, LA, San Francisco, Austin and Boston. “We

San Francisco 101

San Francisco Branding Austin Customer Experience 101

PYMNTS

JUNE 9, 2017

That retail is changing rapidly — and that many of its oldest and most established players are struggling to keep pace — is not much of a surprise these days. Everyone knows retailers are in trouble — at this point, the whole market knows it. And retailers also know they have a problem,” said Arish Ali, CEO of Skava.

Retail 116

Retail Mobile Miami Marketing 116

Celent Banking

JANUARY 20, 2017

Customer Experience. As for what you can expect between now and April 4 in Boston, look for a series of articles from the Celent analyst team highlighting some of the many insights that we’ve gleaned along the way. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

AUGUST 18, 2016

That’s become pretty much gospel for brands, retailers and marketers alike. And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on.

Data 100

Data Meeting Company San Francisco 100

PYMNTS

FEBRUARY 22, 2018

Those may seem like small changes to a facility like Kitchen United’s, but those features could impact the customer experience. And Grubhub has been in expansion mode , gobbling up Boston-based Foodler, Groupon’s OrderUp and Yelp’s Eat24 in 2017. Kitchen United will even guide its members through the delivery business.

Marketing 134

Marketing Boston Operations Retail 134

PYMNTS

NOVEMBER 13, 2017

At peak hours, a b8ta expert will be on-site to answer questions, but customers are also free to explore the products on their own. We’re not a tech store,” said Ruth Crowley, Lowe’s VP of Customer Experience Design. We want to help them love where they live.”. Smart Home Powered by b8ta” is available in select major U.S.

Los Angeles 112

Los Angeles San Francisco Raleigh New York City 112

PYMNTS

MARCH 23, 2017

Or you happen to be the Boston-based QSR chain, starting about 2013. Which, when we talked to VP of Operations Matt Taylor, is their favorite honors, because what Boloco prides itself on is creating the best customer experience out there. And also the best burrito. Which we also clearly do,” Taylor noted.

Mobile 100

Mobile Boston Customer Experience Training 100

PYMNTS

JULY 20, 2017

Filling that hole — and making it easy for customers to get their drinks delivered right to their doors — is an area that caught the eye of many an innovator. Boston-based Drizly , which raised more than $35 million, has a foothold in 70 cities and a stated ambition to be the “Amazon of Alcohol.”

New York 100

New York Operations Retail Boston 100

PYMNTS

JANUARY 26, 2018

Perhaps counterintuitively, Boston-based tech company True Fit took a non-visual approach to this challenge, instead opting to leverage data from both consumers and brands to suggest products that are likely to match not only the shopper’s body shape and size, but her personal style as well. A Different Approach.

Data 116

Data Las Vegas Branding Online 116

PYMNTS

APRIL 27, 2018

The company, started by celebrity chef Danny Meyer, said the kiosks should make staff more available to focus on food preparation and the customer experience. The restaurant, Spyce , is set to open this spring in central Boston. By 2023, the size of the interactive kiosk market is projected to be $34.1

Innovation 105

Innovation Study Google Survey 105

Celent Banking

FEBRUARY 28, 2017

While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience. Join us for the 10 th annual Innovation and Insight Day on April 4 th in Boston. I look forward to seeing you there.

Innovation 100

Innovation Lending Boston Trends 100

Celent Banking

FEBRUARY 28, 2017

While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience. Join us for the 10 th annual Innovation and Insight Day on April 4 th in Boston. I look forward to seeing you there.

Innovation 100

Innovation Lending Boston Trends 100

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

SEPTEMBER 14, 2018

Boston, Philadelphia and Washington D.C. The world’s largest retailer announced it has acquired the crowdsourced, on-demand delivery marketplace Cornershop for $225 million. Same-store sales, one of the favored metrics for judging retail, excluding fuel, increased 1.6 are reportedly next on the list of expansions.

Metro 122

Metro New York City Nashville Oklahoma 122

PYMNTS

OCTOBER 20, 2017

Like so much of the retail industry, hospitality is all about customer experience. A happy customer is an asset and a source of repeat revenue, either because they will stay at the hotel chain again themselves or because they will recommend it to family and friends. However, it does not yet support room service.

Las Vegas 108

Las Vegas Los Angeles Hawaii California 108

PYMNTS

APRIL 20, 2017

Annoyed to the point of swearing them off for good: “Shopping with a bot is tedious — it takes 20 exchanges to finally get a link to a just-OK pair of black pumps that you have to then go outside the bot to the retailer site to buy. The bot is another example of MoneyGram’s commitment to making money transfers easy for our customers.”.

Groups 104

Groups San Francisco New York City Cards 104

Gonzobanker

DECEMBER 17, 2021

But this was a huge endorsement of FIS’ core modernization strategy, of Code Connect as an emerging API superstar, and of Commercial Express as a proof point that next gen cores aren’t just for retail banking. Man, this is the bread and butter of retail banking and credit unions. Now, about that execution…. Man That’s a Cruddy Market.

Fintech 148

Fintech Strategy Leadership Lending 148

Bank Innovation

OCTOBER 22, 2018

Federal Reserve Governor Lael Brainard addressed barriers to financial inclusion at a conference hosted by the Boston Fed and the Aspen Institute in Boston on Oct.

Boston 186

Boston Big Data Fintech Conference 186

William Mills

MAY 11, 2016

Portfolio outlooks, recommendation.Provide retail and advisory users the insight they need with Polly Portfolio. If you have a large retail investor base, and no resources to interact with them, then perhaps there some value? ^SR. Svyatoslav Ostrovsky (Head of Retail Digital Business). Retail for a piece.

Video 40

Video Mobile social media Analytics 40