PYMNTS

MARCH 23, 2017

Or you happen to be the Boston-based QSR chain, starting about 2013. Which, when we talked to VP of Operations Matt Taylor, is their favorite honors, because what Boloco prides itself on is creating the best customer experience out there. And also the best burrito. Which we also clearly do,” Taylor noted.

Mobile 100

Mobile Boston Customer Experience Training 100

PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Domino’s has GPS tagged 400 U.S.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

JUNE 27, 2017

Forty-five percent of retailers are planning to use AI in the next few years, according to the latest research from Boston Retail Partners. This AI integration will be done through the use of chatbots or digital assistants and primarily used for customer enhancement services. Increasing customer loyalty — 50 percent.

Boston 155

Boston Retail Customer Experience Seattle 155

PYMNTS

JANUARY 21, 2020

Quick-service restaurants (QSRs) are intensely competitive and have very little margin for error, causing many to employ technologies such as mobile apps and self-service kiosks. Diners want such innovations, too, and are turning so sharply to mobile food orders that the global food delivery mobile app market could rise to $16.6

Technology 130

Technology Massachusetts Mobile Boston 130

PYMNTS

SEPTEMBER 19, 2017

According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years. The study found 38 percent of retailers indicate personalization is the top goal for digital customer experience. As of today (Sept.

Retail 101

Retail Boston Study Branding 101

PYMNTS

DECEMBER 26, 2019

It launched the expansion into San Francisco in January, with plans to extend the service into New York, Boston, Los Angeles, Washington, D.C. Quick-service restaurants (QSRs) are well aware of the benefits that mobile order delivery provides. and Chicago.

Retail 134

Retail New York City Los Angeles New York 134

Celent Banking

JANUARY 20, 2017

As the imperative to be more customer-centric has become more pressing, it has in turn begun to blur the lines between one of the oldest ways to divide banking: channels. And lines elsewhere begin to blur, too – for instance, should a mobile payments initiative be in mobile, or in payments, or in its own category?

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

NOVEMBER 5, 2019

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. While there, Orgel was most recently involved in the launch of the new Apple Card. Flywire announced his appointment Tuesday (Nov. 5) to the newly created position.

Apple 152

Apple Leadership Customer Experience Boston 152

PYMNTS

FEBRUARY 4, 2019

They aim to help shoppers move seamlessly from browsing a merchant’s website to perusing the aisles of brick-and-mortar stores through shared carts and other digital payment experiences. In some cases, brands like Loblaw and Nike are letting shoppers use their mobile phones to pay for their purchases at their physical stores.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

MAY 19, 2016

This month, a number of advancements were made to the omnichannel space — all aimed at bringing merchants one step closer to offering a totally seamless customer experience. Kohl’s recently integrated Kohl’s Charge with Apple Pay, so customers can now make convenient transactions while still earning Yes2You Rewards.

St. Louis 105

St. Louis Boston Retail Customer Experience 105

PYMNTS

APRIL 2, 2018

Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens. There are a few things driving large financial institutions to think about digital transformation, but it starts with customer experience,” he recently told PYMNTS. “In

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

AUGUST 18, 2016

And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on. when Apple realized the value in being able to track its customers’ movements and patterns and in-housed development of the technology).

Data 100

Data Meeting Company San Francisco 100

Celent Banking

FEBRUARY 28, 2017

Capabilities include accelerated check clearing, enhanced mobile wallets, simplified fraud controls, and streamlined charitable donations. While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience.

Innovation 100

Innovation Lending Boston Trends 100

Celent Banking

FEBRUARY 28, 2017

Capabilities include accelerated check clearing, enhanced mobile wallets, simplified fraud controls, and streamlined charitable donations. While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience.

Innovation 100

Innovation Lending Boston Trends 100

Celent Banking

FEBRUARY 24, 2017

When evaluating this year’s Model Bank submissions that are targeted at small business and corporate clients, we identified a number of excellent initiatives in each of the five overall categories: Customer Experience. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation.

Innovation 114

Innovation Boston Technology Meeting 114

PYMNTS

NOVEMBER 13, 2017

At peak hours, a b8ta expert will be on-site to answer questions, but customers are also free to explore the products on their own. We’re not a tech store,” said Ruth Crowley, Lowe’s VP of Customer Experience Design. Smart Home Powered by b8ta” is available in select major U.S.

Los Angeles 112

Los Angeles San Francisco Raleigh New York City 112

PYMNTS

APRIL 27, 2018

Burger chain Shake Shack opened its first cashless kiosk store in New York City’s Astor Place last autumn, where consumers either order and pay by in-store kiosk or with their mobile phone. The restaurant, Spyce , is set to open this spring in central Boston. The technology was also being used in its mobile apps.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

JUNE 9, 2017

Older tech can’t deliver digital experiences,” Ali said. And it’s amazing that this many years into the rise of eCommerce and now mobile commerce — the templates are the same. So we started helping them build a better mobile customer journey. There’s a big disconnect.”.

Retail 116

Retail Mobile Miami Marketing 116

PYMNTS

JANUARY 26, 2018

A companion mobile app enables tagging of favorites, style comparisons and, of course, shopping recommendations. Customers experience more confidence and less friction. They can also take pictures or short videos of multiple outfits and submit them to Amazon’s judging panel to select the best one. A Different Approach.

Data 116

Data Las Vegas Branding Online 116

PYMNTS

FEBRUARY 22, 2018

Those may seem like small changes to a facility like Kitchen United’s, but those features could impact the customer experience. And Grubhub has been in expansion mode , gobbling up Boston-based Foodler, Groupon’s OrderUp and Yelp’s Eat24 in 2017. Kitchen United will even guide its members through the delivery business.

Marketing 134

Marketing Boston Operations Retail 134

PYMNTS

MAY 13, 2016

More and more consumers have taken (and continue to take) to digital channels, such as eCommerce and mobile commerce, effectively putting up smaller-sized, specialty stores in place (not literally, mind you) of the massive, all-purpose locations that they are closing. This is very much a quick, scalable model.”.

Retail 100

Retail San Diego Los Angeles Colorado 100

PYMNTS

JUNE 20, 2018

Banks are turning to digital technology to enhance the customer experience — and reduce payment friction — in an effort to boost top and bottom lines. In terms of mobile initiatives, 1.3 billion transactions are going through mobile channels a quarter. That’s costly to us,” Athanasia said. “So,

Mobile 150

Mobile Innovation Payments America 150

PYMNTS

APRIL 20, 2017

I tried last night to make a reservation from Boston to San Francisco, and it told me that I had presented it with a first: There were no flights between those two cities. The brand has vowed of late to “transform the customer experience,” and it seems as though bots will be part of that equation. Western Union.

Groups 104

Groups San Francisco New York City Cards 104

William Mills

MAY 11, 2016

As well as texting OTP to mobile phone when purchasing items. From Website: brandCrowder is a mobile, web-based “equity” crowdfunding platform. Then demo goes to mobile app where you can see investment ideas, recommendations, etc. Visualizing banking data and using wealth of data to put customer in control for better decisions.

Video 40

Video Mobile social media Analytics 40

Fintech Labs Insights

JUNE 27, 2023

And lack of transparency, along with just plain bad customer experience, are big contributors to this insurance gap. Enter the digital insurance challengers aiming to fill the gaps through simple online/mobile interfaces. The score is based on VC funding, website traffic, mobile downloads, and the number of employees.

Online 15

Online Denver San Francisco DC 15

CB Insights

DECEMBER 19, 2017

The company recently rebranded as “Gander Outdoors” and has noted plans to relaunch in 2018 with a revamped customer experience for outdoors enthusiasts. Summary: Boston-based sports apparel retailer City Sports filed for bankruptcy in October 2015, after facing competition from athletic apparel retailers. RadioShack.

Retail 78

Retail Branding Company Capital 78

Fintech Labs Insights

DECEMBER 2, 2021

And lack of transparency, along with just plain bad customer experience, are big contributors to this insurance gap. Enter the digital insurance challengers aiming to fill the gaps through simple online/mobile interfaces. Here are the biggest players in the United States ranked by our FAB score ( Fintech Attention Barometer ).

Online 15

Online Denver DC Atlanta 15

Independent Banker

SEPTEMBER 30, 2021

If they’re going through a divorce and they need help, they’re not going to get it from a mobile app. We have to have the mobile and web banking for the transactions that don’t need our assistance, but that frees the staff up to spend time with customers when they really need it. That makes building the trust easier.”

Community 139

Community Community Bank social media Security 139

William Mills

MAY 9, 2018

HQ: Boston, MA. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Now showing a combo consumer/mobile and platform on the CSR side.

Security 40

Security Samsung Strategy San Jose 40

CB Insights

JULY 19, 2017

Products from these labs include HeartSense and AkTrac (“wellness apps for activity detection and physiological sensing using mobile phones and wearables”), a mobile phone digital stethoscope, and RehabBox, a “Kinect-based telerehab system for post stroke patients.”. Innovation Lab Name: IBM Mobile Innovation Lab. AT&T.

Innovation 74

Innovation San Francisco Georgia Technology 74