PYMNTS

OCTOBER 6, 2020

A study found that the industry expanded by 20 percent over the past five years, with online food delivery revenue expected to hit $24 billion by 2023. cities, including Boston, Chicago, New York and Washington, D.C. This allows restaurants to shift away from digital menus, which could potentially act as vectors for COVID-19.

Report 237

Report Innovation Boston Chicago 237

PYMNTS

OCTOBER 19, 2020

It’s why recommendations are consistently ranked by consumers as one of the most important features a merchant can offer an online shopper, why merchants gladly oblige and why brands strive to make products that are consistently ranked high by consumers. Saving Main Street. Even more of them are closing.

Maine 199

Maine Boston Branding Retail 199

PYMNTS

FEBRUARY 8, 2018

And adapting to those evolutions – and following them through, ” The Tie Bar CEO Allyson Lewis noted in an interview Lewis is how the eCommerce Tie Bar brand made a full migration to permanent physical stores — now up and running in Boston, Chicago and New York. The brand has grown gradually and cautiously during that time.

Chicago 102

Chicago Retail Boston New York 102

PYMNTS

DECEMBER 21, 2020

And you can see it in the hustle by retailers and brands large and small to pivot their businesses and business models — and the disclaimers on just about every retail site starting a week or more ago that orders placed online might not make it in time for Christmas. One hundred and ten (110) million U.S. consumers — 47.2

Apple 227

Apple Study Innovation Survey 227

PYMNTS

JUNE 25, 2018

Then I went to Whole Foods on the North Shore of Boston Saturday morning to do some grocery shopping. Another had an offer with a promo code to get $10 off my first online order, which would be delivered free to my front door in two hours or less once I linked my Prime account to Whole Foods. Prime Time at the Grocery Store.

Retail 156

Retail Branding Millennials Online 156

PYMNTS

SEPTEMBER 30, 2016

Cosi, the Boston-based sandwich chain renowned for its flatbread sandwiches, filed for bankruptcy in a Boston courtroom. “Brand degradation and competitive pressures to either price or experience can be real threats to the survival of struggling retailers,” said Sharon Bonelli, senior director of leveraged finance at Fitch.

Boston 100

Boston Retail Nebraska Study 100

Cisco

MAY 29, 2019

Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

NOVEMBER 19, 2018

who each week walk into one of those physical stores, in addition to the 100 million who are said to shop one of the retailer’s online channels. All of those things are precisely what Sam Walton staked the Walmart brand on 56 years ago when he opened the first store in Bentonville, Arkansas. That retailer is, of course, Amazon.

Retail 167

Retail Online Branding Analysis 167

PYMNTS

AUGUST 4, 2016

Passport has designed similar mobile applications for the transportation systems in Chicago, Toronto and Boston. The study found that both millennials and non-millennials want to use mobile to manage finances, and cash is becoming less important to both groups.

Samsung 100

Samsung Google Mobile Millennials 100

Cisco

MAY 29, 2019

Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

FEBRUARY 18, 2019

I hosted a digital discussion last week with an executive from Sift with more than 15 years of experience building trust and safety organizations for some of the biggest digital brands in the world – including Google , Facebook and Square. Our own studies show that more than 14 percent of all consumers over the age of 18 living in the U.S.

Cards 169

Cards Course Study New York 169

PYMNTS

AUGUST 12, 2016

where a lot of international students want to study. Boston-based venture Flywire was started seven years ago to enable these high value, low transaction volume payments via any payment method to be sent by these families anywhere in the world. Online Lending. Online lender OnDeck also reported a mixed bag of earnings on Monday.

Lending 100

Lending Apple Cards Study 100

PYMNTS

MAY 20, 2016

“The idea of curbside pickup is that shoppers are demanding the ability to get purchases however they want and wherever they want,” said Laura Kennedy, director of retail insights at Boston-based Kantar Retail. “A The data show that operating earnings from sales have declined by up to 25 percent as a result of a shift from in-store to online.

St. Louis 102

St. Louis Retail Dallas Mobile 102

PYMNTS

APRIL 18, 2016

In fact, we’ll reveal a new study soon that will document that botnets have become the No. 1 source of online fraud. Hey brand, want a better way to engage with your customer? Remember ZeuS ? But the announcement last week from Facebook is intended to unleash a kinder, gentle – and more social – sort of bot.

Google 100

Google Mobile Branding Apple 100

PYMNTS

MAY 30, 2016

The Good … The really good news about summer for retailers is that the temperature is their ally — well, at least for those retailers in the Northeast, assuming that it warms back up again in Boston (from 92 to 62 in 24 hours is a bit much …).

Retail 100

Retail Course United States Boston 100

PYMNTS

JUNE 21, 2016

Also, Mintel’s Foodservice Trends 2016 report found that 77 percent of Americans said they would use online food delivery services. Of those who already utilize these store-to-door programs, the study found that 51 percent order meals from casual dining restaurants. We need to be an extension of our partners’ service and brand.”.

Resources 102

Resources Operations Technology Boston 102

Banking 2020

FEBRUARY 2, 2016

Yes, retail for sure—a quick search online turns up hundreds of stories about retail omni-channel. For example, a new report from consulting firm Boston Retail Partners states 85% of retailers say that ‘unified commerce’ is a top priority for the year ahead, and many merchants are well on their way. There’s certainly a lot going on.

Retail 40

Retail Strategy Boston Industry 40

PYMNTS

SEPTEMBER 10, 2018

Long before innovators began talking about the power of ecosystems to transform commerce, scientists spent centuries studying them under microscopes in their labs. Some spend much more in cities like Boston, New York and San Francisco. But that’s just one side of the Uber ecosystem. Fleets As The Fuel. Uber Eats users concentrate 53.6

Innovation 146

Innovation Cards Payments San Francisco 146

CB Insights

SEPTEMBER 26, 2018

This summer, Nike unveiled its latest brick-and-mortar venture in Los Angeles: Nike by Melrose, a physical store that uses local online shopping data to determine its in-store inventory. And there’s a lot to gain from this trend: 63% of consumers are interested in personalized recommendations from retailers, according to a recent study.

Retail 64

Retail Los Angeles Strategy Community 64

Independent Banker

OCTOBER 29, 2014

Big-brand megabanks, the Visa and MasterCard networks, and big-box merchants had signed up to become partners with Apple’s universal retail smartphone app that uses Near Field Communication and tokenization technologies. They want to look at their device and know the balance and pay a bill in real-time, rather than input it online.

Mobile 105

Mobile Community Bank Community Technology 105

PYMNTS

JANUARY 15, 2018

Their study concluded that routines are shaped by how the brain’s neurons process information about the cost and benefit of switching things up – or not, and sticking with the status quo. By ordering ahead using their phones, customers are simply applying their online shopping behavior to a new, and very habituated, use case.

Innovation 109

Innovation Payments Google Training 109

CB Insights

AUGUST 2, 2018

US consumers aged 18+ make an average of 70 payments per month, with debit cards accounting for 32% of those purchases, according to a 2017 study by the Boston Fed. Square has partnered with other top brands (including Shake Shack, Whole Foods, and Chipotle) to offer other cash boosts, and claims to be expanding the list.

Cards 71

Cards Fintech UX Strategy 71

CB Insights

SEPTEMBER 26, 2018

Notable projects: The Mayo Clinic OB Nest explores ways for women with low-risk pregnancies to reduce the number of their in-person doctor visits through a combination of dedicated nurses, a special online community, and in-home monitoring. Boston Children’s Hospital — Innovation and Digital Health Accelerator (IDHA). Founded: 2015.

Innovation 73

Innovation Cleveland New York New York City 73

NCR

FEBRUARY 23, 2018

This is a message that US banks appear to be hearing loud and clear, at least according to the findings of a recent study by the Federal Reserve Bank of Boston. Google, for example, has recently merged all its mobile wallet and payment offerings into a single brand. Mobile banking everywhere, payments less so.

Mobile 72

Mobile US Payments Study 72

CB Insights

MARCH 26, 2019

While American paychecks have increased over the past few decades, the purchasing power of those paychecks has remained stagnant, according to a recent Pew study. Savvy marketers at struggling cereal brands may be able to reverse their fortunes with the millennial set. Millennials value spending their money ethically. Casual dining.

Millennials 78

Millennials Industry Trends Branding 78

CB Insights

APRIL 24, 2018

E-commerce sales growth is pulling ahead of total retail sales ( 17% vs. 6% for year-over-year in Q4’17), and Amazon is controlling upwards of 40% of online sales in the US, according to the US Department of Commerce and Slice Intelligence, respectively. ” — Alistair Davidson, CFO, Ikea. Its membership fee revenue grew 12.6%

Retail 59

Retail Trends Technology Branding 59

CB Insights

MAY 10, 2018

Before Bruce Doolin Henderson opened the doors of Boston Consulting Group on July 1, 1963, the concept of “competition” barely existed in American business culture, let alone the concept of strategy. There were great, successful companies. Those companies made plans. ” —Walter Kiechel.

Strategy 78

Strategy Management Analytics Tools 78

PYMNTS

JANUARY 30, 2017

If you’re a chipmunk in Boston, you might not want to venture far or even stay out a long time when the weather is cold or snowy. The most extensive research was done as part of a study conducted by MIT Media Lab Director Sandy Pentland. There’s some interesting data to back it up. Good money after bad is never good.

Retail 100

Retail Study Branding Data 100

PYMNTS

JANUARY 7, 2019

The How We Will Pay study, done in collaboration with Visa and published last fall, made this point quite vividly. Google, with Google Assistant, recognizes this shift, too, and is making its own moves in the space with branded devices and integrations with consumer product brands. Of those customers, 8.9 Of those customers, 8.9

Mobile 205

Mobile Innovation Apple Study 205