American Banker

NOVEMBER 4, 2016

Recipients of the 2016 FinTech Forward awards say banks and startups looking to collaborate can overcome their cultural differences by focusing on the customer experience and their complementary strengths.

Customer Experience 28

Customer Experience Fintech Analytics Digital Banking 28

ZootBlog

JANUARY 14, 2016

They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience. The people working in the trenches are bringing their ideas forward as they see what brings value to both customers and their institutions.

Innovation 73

Innovation Industry blockchain Customer Experience 73

Insights on Business

FEBRUARY 10, 2019

The conference holds an impressive line up of education and activities for financial leaders focused on developing a strategic point of view and prospective roadmap to lead their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace.

San Francisco 79

San Francisco blockchain Conference Video 79

Gonzobanker

FEBRUARY 1, 2023

. ‘Coming Home to Banking’ With big tech stock crashes, fintech layoffs, and the coming of crypto winter, it was clear that bankers felt safer competitively in 2023 than they did in years prior. But it’s clear the “ChatGPT moment” has bankers feeling the heat that things may need to change very quickly.

Arizona 144

Arizona Kansas City Industry Phoenix 144

Gonzobanker

DECEMBER 19, 2022

Chuck Purvis, Coastal Community – Purvis waved the flag of innovation in the credit union industry, helping Coastal become famous for its usage of interactive teller machines (ITMs) and launching the Constellation Digital Banking platform. The Smarter Bank Customer Experience Award. Yeah, that hasn’t worked.

Community 216

Community Fintech Industry Innovation 216

Celent Banking

JANUARY 20, 2017

We’ve addressed this conundrum with five categories chosen to provide a broad cross-section of the banking landscape. Customer Experience. We expected to see nominations around digital banking, branch and core transformation, and payments, to name a few, and we weren’t disappointed. Operations and Risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

Insights on Business

DECEMBER 10, 2017

Those who see technologies such as cloud, blockchain/distributed ledger, artificial intelligence, and machine learning as opportunities to modernize, reduce costs, and improve customer experiences, will be the leaders. banking industry is going through a period of record profit s, so some banks may be reluctant to change.

Fintech 115

Fintech social media Apple Google 115

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? What can banks learn from the FinTechs?

Fintech 132

Fintech Video Lending Industry 132

William Mills

SEPTEMBER 25, 2018

Fortr3ss’ Oracle service to Corda and Ethereum blockchains uses intelligent voice biometrics and artificial intelligence to solve the identity of node players in smart contracts for financial and healthcare institutions adopting blockchain. They see themselves as a platform for managing digital identity, secure by biometrics.

Mobile 78

Mobile Customer Experience Lending Analytics 78

The Financial Brand

DECEMBER 2, 2018

The bank innovation trends for 2019 focus on the personalizing and digitizing product development and service delivery, improving the customer experience. The post 5 Innovation Trends That Will Define Banking in 2019 appeared first on The Financial Brand.

Trends 33

Trends Innovation Customer Experience Branding 33

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? What can banks learn from the FinTechs?

Fintech 93

Fintech Video Lending Industry 93

Insights on Business

JUNE 11, 2016

Of course we won’t compromise on data security and governance, but we have to shore up our enabling technologies to offer real-time payments, simpler interfaces and APIs as well as leverage new technologies like blockchain, open source projects like Spark and utilize a cloud based platform where-ever possible.

Security 70

Security System Compliance Course 70

Alex Jimenez

FEBRUARY 27, 2019

Admittedly, I’ve been away from directly managing digital banking and haven’t kept up with IBM Trusteer. They pointed out that 32% of customer say mobile banking is the most important deciding factor when switching banks but security is the main inhibitor to adoption. IBM Blockchain Session.

blockchain 40

blockchain Conference Security Innovation 40

American Banker

MAY 24, 2016

The San Francisco bank isn't interested in making splashy investments in technology. At an investor day event Tuesday, Wells executives said they would focus on taking incremental steps to reduce costs and improve customer experiences.

San Francisco 48

San Francisco Innovation Customer Experience Technology 48

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? What can banks learn from the FinTechs?

Fintech 70

Fintech Video Lending Industry 70

Insights on Business

FEBRUARY 19, 2016

My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation and what they can learn from FinTech innovation? What can banks learn from FinTech Innovation?

Fintech 70

Fintech Innovation Lending Video 70

Independent Banker

NOVEMBER 25, 2015

Moving into his role to lead the innovation charge for Rockland Trust has been more than a half-dozen years in the making for Jimenez, who in 2008 was heading the bank’s deposit operations and call center teams. “We We had just begun to really start talking about the digital space then,” he recalls.

Innovation 70

Innovation Community Bank social media Community 70

Gonzobanker

DECEMBER 17, 2021

2021 was the year banks that had been bemused observers of crypto realized that the blockchain virus was beginning to infect mainstream financial services. The Customer Experience Award – Goes to Capital One for moving fleet-footed to react to the new realities of retail banking.

Fintech 142

Fintech Strategy Leadership Lending 142

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

OCTOBER 23, 2018

In banking, Engel noted, things like “APIs, startups, PSD2 and blockchain” are all now “enabling different types of end-to-end consumer journeys” and thus providing that needed catalyst. What the consumer, the bank and the retailer are looking at today is the same,” Engel said.

Retail 186

Retail Online Data Mobile 186

Fintech Labs Insights

AUGUST 1, 2016

Fiserv helps financial institutions enable social finance by providing customers access to a safe, collaborative bank-secured social funding product. identitii uses tokens & blockchain to help financial institutions with KYC, CTF & AML compliance using an information layer over legacy systems.

How To 12

How To Analytics Millennials Data 12

Fintech Labs Insights

NOVEMBER 18, 2015

Avoka’s digital commerce platform helps banks, insurance and wealth management institutions overcome the challenge of “selling” financial products by offering a frictionless, omni-channel customer experience.

Company 12

Company Comparison Customer Experience Management 12

CB Insights

MAY 15, 2019

With recent advances in blockchain, cryptocurrency, contactless payments, and more, finance is primed for disruption. Fidelity Labs is also exploring how AI can improve customer service and FCAT opened a blockchain incubator. Get the entire 43-page PDF. One popular approach: in-house financial innovation labs.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

SEPTEMBER 1, 2015

Alfa-Bank offers a wide range of products and operates in all sectors of the financial market, including corporate and retail lending. ArcBit aims to lever Bitcoin and Blockchain technology to connect you to the global Internet economy. SaleMove’s vision is to meet and exceed the in-person customer experience online.

Company 12

Company Software Analytics Mobile 12