PYMNTS

NOVEMBER 13, 2019

Customers want to be able to access a full array of services beyond the physical branch through a variety of touchpoints, including ATMs, Internet of Things (IoT) devices and contact centers. One of the key customer touchpoints ripe for disruption are ATMs. FIs, such as Santander Bank, are looking to upgrade their ATM infrastructures.

Regional 109

Regional ATM Report Alabama 109

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. In the financial services industry today, innovation can take many forms. One concept we can expect to become increasingly common is contactless withdrawal from ATMs.

ATM 40

ATM Cards Examples Technology 40

Banking 2020

AUGUST 27, 2015

ATM skimming remains a big business for organized crime rings. Thus if banks are truly interested in using mobile phones as a primary form of authentication for ATMs, they will need to sell their customers on a better, more secure user experience. But that is just one issue with QR codes.

ATM 40

ATM User Experience Fraud UX 40

PYMNTS

OCTOBER 18, 2019

Pay by Bank app offers a best-in-class digital payment solution that optimizes user experience while making transactions more secure and reducing fraud,” said Suren Nawalkar, senior vice president of consumer applications at Mastercard. WHSmith is excited to launch Mastercard’s innovative new payment method, Pay by Bank app.

Retail 116

Retail User Experience ATM Security 116

NCR

JULY 26, 2017

We live in an era defined by maximum mobility and service availability for consumers, where great strides in technological innovation have created an expectation for people to be able to access the things they want, when they want them. Consider the impact the likes of Amazon and Apple have had on the retail and music industries.

Mobile 81

Mobile ATM User Experience Meeting 81

PYMNTS

JANUARY 6, 2021

At a high level, he said, electronic payments generate value for FIs because they are able to monitor how and when (and why) people pay, which can give rise to innovation within the financial services space with new services that prove useful to consumers. And they're used basically once with an ATM to withdraw" funds, said Diaz.

Payments 363

Payments User Experience System Mobile 363

Bobsguide

JULY 12, 2022

To respond to these expectations, banks must change the underlying processes and legacy culture in a personalised manner, opening up their service ecosystems, and driving innovation in order to provide financial services 24/7 via any channel. The rise of composable banking. Plug and play – a growing trend.

Software 88

Software Customer Experience User Experience Mobile 88

PYMNTS

APRIL 4, 2019

The recent winners we have been seeing in the space have really won because of seamless functionality and well-executed user experiences. And those relationships, she noted, are an excellent starting ground for succeeding with innovations “where other technology platform have recently failed.”.

Mobile 169

Mobile Study Security social media 169

PYMNTS

MARCH 20, 2020

The ATM is a stalwart of the banking experience — always there, always on, always ready to dispense cash. Like any electro-mechanical device, an ATM can break down, go dark, maybe even fail permanently — as the fleet of machines out in the field, so to speak, gets older, the upkeep becomes ever more pressing.

ATM 181

ATM Mobile Data Examples 181

PYMNTS

JANUARY 22, 2020

For others, like NatWest and Sabre , that means collaborating on corporate card products that augment the end-user experience. Below, PYMNTS examines the latest in commercial card innovation, regulation and disruption. Visa, Sabre Pair For Virtual Travel Cards.

Cards 131

Cards New York Lending Strategy 131

Independent Banker

MAY 26, 2016

Rebuilding a reputation as payment innovators. These nonbank players are viewed as disruptive and innovative, a position once held by financial institutions. These nonbank players are viewed as disruptive and innovative, a position once held by financial institutions. By Jeff Weikert.

Community Bank 70

Community Bank Community Innovation System 70

PYMNTS

MAY 11, 2017

PYMNTS recently caught up with Dominic Venturo, executive vice president and chief innovation officer of U.S. Bank , who discussed the bank’s experience with hackathons and what types of innovations these events have produced so far. Bank’s branch and ATM locations to be displayed on Google and Bing maps using a mobile device.

Innovation 143

Innovation Mobile ATM Tools 143

PYMNTS

NOVEMBER 29, 2016

Eye think we’ll have a few puns — when it comes to biometrics, wordplay can be visionary, and payments innovation is within sight. The financial institution has an interest in making the user experience easier and more fluid, said Rush. Ba dum tss. And eliminate one of the biggest pain points in using the devices — the password.

Security 100

Security User Experience Data Mobile 100

ATM Marketplace

APRIL 28, 2016

Guided by advances in technology, market insight, user experience research and entrepreneurial passion—as well as a commitment to co-innovate with our customers—we are shaping future banking capabilities, driven by three core consumer banking experiences.

User Experience 48

User Experience Innovation Technology Marketing 48

PYMNTS

JULY 13, 2017

It’s often declared dead, innovators of all stripes are constantly declaring war on it and it is so out of style that even technologies relating to it are considered doomed to the ranks of historical obscurity. The Literally Mobile ATM (Powered By BMW). What if the ATM came to them? The whole process looks like ordering a cab.

ATM 100

ATM Innovation Mobile User Experience 100

PYMNTS

APRIL 19, 2017

From phone support and mobile apps to ATMs and chatbots — when it comes to customer service, banking automation has come a long way. Branding the Nadia avatar as a “trainee” helps the agency convey to users that the program is still learning how to interact in an emotionally intelligent manner.

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

PYMNTS

FEBRUARY 22, 2019

Consumers take a somewhat binary view of the features and functions that come packaged as innovative: They either believe those innovations can solve problems and, therefore, embrace them or the consumers go somewhere else that offers legacy features and functions. Delving Deeper .

Innovation 153

Innovation Regional System America 153

Insights on Business

JANUARY 28, 2019

capture new revenue and increase user engagement. Bradesco Bank has 5,000+ branches, 22,000+ ATMs and one new champion: BIA (Bradesco Inteligência Artificial, with IBM Watson). enable new business models and value chains to their customers, employees, and partners. transform to become more agile, more digital and more customer-centric.

San Francisco 87

San Francisco Analytics Albuquerque Security 87

NCR

AUGUST 25, 2017

There are also differences in rules, policies and functionality that can make it difficult for transactions involving different solutions to deliver a coherent user experience. Security is always a major consideration in payments, but it becomes an even bigger concern when various solutions and providers are involved.

US 88

US Payments System Security 88

Banking 2020

JANUARY 15, 2015

Payment disruption and innovation. Branch innovation and branch closings. Many banks have focused instead on enabling the consumer to have a better experience across a bank’s channels. The big new feature in 2014 was Apple Pay, which had many banks scrambling to get onboard after the November launch. Cyber vulnerabilities.

Retail 40

Retail Trends Millennials Mobile 40

William Mills

MAY 9, 2018

How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. In today’s world there is uncertainty around many things, your finances don’t have to be one of them.

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

SEPTEMBER 23, 2016

The solution features the user experience of Digital Insight’s Mobile Banking Apps , ensuring a familiar, retail feel, and includes TouchID and EyePrint ID biometric authentication options. “We look forward to innovating together for many years to come,” he said. Bill Nuti is president, CEO, and chairman.

El Paso 12

El Paso Mobile Georgia Atlanta 12

PYMNTS

JANUARY 30, 2018

They can also withdraw cash from any ATM, transfer money and pay bills. We are proud to team with Payfare to deliver innovative, highly differentiated solutions that drive financial inclusion and empowerment.”. Drivers can shop in-store or online anywhere Mastercard is accepted. The new service will be available for U.S.

User Experience 135

User Experience ATM Lending Study 135

PYMNTS

JULY 13, 2016

NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience. With our user experience, we do a much better job at the moment than most traditional banks,” Stalf said.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

Filene

MAY 11, 2016

Not innovative, but we all know how hard is to put money aside after you get the paycheck, the recommendations made by the platform makes the decision to save easier (even if it is 1 hour’s worth of savings, it adds up!). The platform also offers a way for the employee to start automatic savings directly from their payroll.

Cards 28

Cards Analytics Data Strategy 28

William Mills

MAY 11, 2016

Katerina Frolovicheva (MD, Technologies Innovations). This is a leading bank in Russia, with a track record of fintech innovation. Customers can store all of their online profiles in one secure location to improve user experience. David Carr (Innovation Manager). Walk through the purchase experience.

Video 40

Video Mobile social media Analytics 40

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78