PYMNTS

MAY 28, 2020

ATMs are known for their convenience, offering walk-up or drive-through access to financial products like checking or savings accounts. True service-related issues appear when comparing legacy ATMs to modern digital banking solutions. We try to make sure our ATMs meet [their] specific needs.”.

ATM 130

ATM Video Mobile Digital Banking 130

Payments Source

MAY 26, 2017

Automated teller machines have come a long way since Barclays rolled out the world’s first ATM at a branch in north London 50 years ago. Here’s a look at some of the milestone moments and key innovations in ATM technology over the past five decades.

ATM 60

ATM Innovation Technology America 60

PYMNTS

JULY 29, 2019

To accommodate this shift and the nation’s growing number of internet and smartphone users, tech giants like Amazon and Facebook are launching digital banking solutions focused on mobile devices. The following Deep Dive explores AI’s fraud-fighting uses and how the technology can offer more personalized services.

Digital Banking 181

Digital Banking Fraud ATM Mobile 181

NCR

OCTOBER 13, 2017

As easy as it might be to perceive a big divide between the modern-day mobile space and more traditional, physical banking via the branch and ATM , it’s becoming increasingly clear that these channels can function in harmony and complement one another. Bringing the ATM and mobile together.

ATM 96

ATM Innovation Mobile America 96

PYMNTS

JUNE 13, 2017

Diebold Nixdorf , the connected commerce technology company and Samsung SDS America announced they are teaming up to show how integrating advanced mobile technology — such as facial recognition — and the self-service channel can result in enhanced security and an improved consumer experience.

Samsung 119

Samsung ATM Austin Security 119

PYMNTS

FEBRUARY 27, 2020

Online and mobile banking’s increasing popularity has driven many credit unions (CUs) to embrace self-service models, emphasizing ATMs, digital banking and other remote services, and reducing physical branches’ importance. O’Donnell noted that the CU is shifting toward self-service for two reasons. “If

Nevada 131

Nevada Innovation Security ATM 131

PYMNTS

APRIL 19, 2017

From phone support and mobile apps to ATMs and chatbots — when it comes to customer service, banking automation has come a long way. However, the one missing piece that these automated banking features lack is a real human being to interact with during a transaction. An Oscar-Worthy Banking Solution?

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

PYMNTS

NOVEMBER 13, 2019

percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences. A digital-first approach to banking has become critical to survival, in other words. Digital-First Banking Developments Around The World.

Regional 109

Regional ATM Report Alabama 109

PYMNTS

DECEMBER 28, 2020

Developments From The World Of Digital-First Banking. Many branches are deploying self-service kiosks and upgraded ATMs to meet these requests. ATMs are expected to play a crucial role in banking’s future, in fact, but only as long as they meet customers’ rapidly changing expectations.

ATM 182

ATM Meeting United States Industry 182

NCR

FEBRUARY 17, 2017

That includes growth areas like mobile banking, of course, but also covers traditional cornerstones of retail banking like the ATM. Why the ATM is key to omnichannel. According to Retail Banking Research , the number of ATMs worldwide rose by five percent to 3.2 million in 2015. Image: iStock/Piranka.

ATM 85

ATM Mobile Strategy Fraud 85

PYMNTS

MAY 20, 2020

COVID-19 has forced many CUs to limit their brick-and-mortar hours of operation or close their branches completely, leaving CU members to rely primarily — and sometimes exclusively — on their CUs’ digital banking options. So, how can credit unions work to stand out from their competitors when every bank is digital-first?

Data 152

Data Digital Banking Innovation Fintech 152

PYMNTS

JULY 31, 2020

Another 31 percent believe they are “somewhat” likely to do so, according to findings from the May 2020 Credit Union Innovation Playbook: Challenger Banks Edition. percent of members who are interested in services from challenger banks say it is partially because they believe they offer easy-to-use and convenient services.

ATM 156

ATM Digital Banking Online Mobile 156

PYMNTS

NOVEMBER 15, 2019

Many banks are taking digital-first approaches to meeting these demands, leveraging technologies such as AI, ML and data analytics to automate and improve customers’ banking experiences. In-Branch Technology. Physical branch locations are still crucial despite digital banking’s disruption in the space.

ATM 127

ATM Video Survey Chicago 127

PYMNTS

OCTOBER 6, 2020

In today’s top news in digital-first banking, Bank of America has launched its Life Plan program, while United Airlines and Chase Card Services launched a United Gateway credit card. unveiled its new generation of automated teller machine (ATM) operating software. BoA Expands Into Digital Financial Planning for Consumers.

Cards 176

Cards ATM Georgia America 176

PYMNTS

MARCH 3, 2020

Banks looking to make the most out of these rare visits must use the latest technologies. Digital-first transformations can improve personalization and operating efficiencies, but they also bring challenges, including adoption-related costs and new avenues for fraud. Hindrances to Digital-First Implementations.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

JANUARY 30, 2020

The banking industry is increasingly favoring self-service, as customers making transactions grow to prefer tellerless ATM and kiosk interactions. BMO has implemented several new technologies as part of its digital transformation. BMO Deploys In-Branch Improvements.

Operations 152

Operations ATM Cards Case Study 152

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. Moreover, digital branches will transform the customer journey into an interactive digital banking experience, with enhanced customer satisfaction.

Video 78

Video Customer Experience Operations ATM 78

PYMNTS

MARCH 1, 2020

This strategic partnership will facilitate workers in this segment with a bank account and empowering them [with] digital banking [solutions] as well as financial security. It’s our constant aim at NPCI to reach out to the vast unbanked population with technology innovation,” said Kunal Kalawatia, head of marketing at NPCI.

Fintech 130

Fintech ATM National Maine 130

PYMNTS

JULY 1, 2020

The details are offered in Building a Better App: Banks and the Innovation Imperative Report , a collaboration between PYMNTS and Ondot Systems, the Silicon Valley-based FinTech.

Survey 183

Survey Cards Millennials ATM 183

PYMNTS

APRIL 11, 2019

After the June 2007 announcement of Apple’s first-ever iPhone and the ensuing buzz around iOS apps, financial institutions (FIs) began developing offerings to ease digital banking. Twelve years later, however, mobile banking has become ubiquitous across much of the global financial ecosystem. Alexander said.

Mobile 123

Mobile ATM Innovation Strategy 123

PYMNTS

APRIL 2, 2019

MOXY bank , preparing to be one of the first new community banks to launch in the U.S. in decades, has announced that it is working with technology solutions company NYMBUS to integrate its core digital banking and payment services. Mauldin said in a statement.

Community Bank 117

Community Bank Community FDIC Washington 117

NCR

DECEMBER 27, 2017

It has certainly been an interesting year, with highlights including the 50 th anniversary of the ATM, brand new real-time payment systems being introduced and ongoing preparation for a regulatory shift that could transform the industry as we know it. 50 years of the ATM. The humble ATM celebrated its 50 th birthday in June 2017.

ATM 76

ATM Fraud Industry Security 76

PYMNTS

JANUARY 29, 2020

Their traditional banking rivals are now supplemented by young, agile FinTechs that advertise the most advanced technology and much greater efficiency than their legacy counterparts, meaning that CUs must lean into their strengths to get ahead. The other is the latest technology. There’s No “I” in CU. Getting Technical.

St. Louis 130

St. Louis Missouri Survey Kansas 130

NCR

JANUARY 29, 2018

The Hong Kong Monetary Authority (HKMA) has unveiled its plans for a ‘new era of smart banking’ , at the heart of which is the Faster Payment System (FPS), which is scheduled for launch in September 2018. ” Payments innovation in the Far East. Interconnectivity, speed and security.

Payments 70

Payments ATM Innovation Regional 70

PYMNTS

AUGUST 17, 2017

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. Armistead also spoke to the lesson the bank is learning from smartphone apps to better serve its customers online and in brick-and-mortar locations.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

PYMNTS

MARCH 7, 2019

However, the way payments innovation is pursued — and becomes reality — is changing, too. The rise of Open Banking is helping to open up payment ecosystems, encouraging collaboration between traditional financial firms and smaller, tech-focused upstarts. Making Old ATMs New(ish).

ATM 194

ATM Innovation Payments blockchain 194

PYMNTS

SEPTEMBER 10, 2018

New and innovative disbursement methods are bringing change to the industry, though. Digital banking platform BankMobile , a subsidiary of Customers Bank , has announced a new partnership with 36 U.S. In addition, they do not offer the same tools and capabilities presented by digital solutions.

Mobile 100

Mobile Arkansas ATM Tools 100

FICO

MARCH 30, 2023

Because of the rapid shifts in consumer behavior, the trusty ATM is becoming hard to find in the wild. The ATM population peaked at around 470,000 total devices in 2019 , but dropped to 456,000 in 2022. As banks close branches, even more ATMs are going with them. With fewer ATMs, the availability of cash is decreasing.

Fraud 52

Fraud ATM South Carolina Management 52

Independent Banker

MAY 26, 2016

Rebuilding a reputation as payment innovators. These nonbank players are viewed as disruptive and innovative, a position once held by financial institutions. These nonbank players are viewed as disruptive and innovative, a position once held by financial institutions. By Jeff Weikert.

Community Bank 70

Community Bank Community Innovation System 70

PYMNTS

NOVEMBER 1, 2018

The ongoing struggle, supposedly existential in nature, that pits upstart, relatively young FinTech firms against arrogantly complacent banks for supremacy in this new and growing world of digital payments and commerce. Banks have that base of trust, and the ability to engage with customers,” Oosthuizen added.

Fintech 191

Fintech UX Mobile FDIC 191

PYMNTS

OCTOBER 30, 2018

Translating that trust advantage into mobile market share, however, is another matter entirely, as was discussed in a recent PYMNTS interview with Gerhard Oosthuizen, chief technology officer for Entersekt , a South Africa-based FinTech firm that focuses on mobile authentication and app security software.

Mobile 184

Mobile UX Security Fintech 184

PYMNTS

APRIL 4, 2019

The Citi study referenced above, for example, found 87 percent of Americans would still trust traditional banks more than non-bank financial institutions. And those relationships, she noted, are an excellent starting ground for succeeding with innovations “where other technology platform have recently failed.”.

Mobile 169

Mobile Study Security social media 169

PYMNTS

MARCH 5, 2018

It is unclear what features the product would have — such as bill pay, check writing or automated teller machine (ATM) access. If JPMorgan or Capital One were to work with Amazon, the banks could then fend off potential competition from the eCommerce giant.

Capital 143

Capital ATM Report System 143

PYMNTS

OCTOBER 11, 2017

A century later, Diebold went public and got into the ATM business. But, he added, with many banks thinking about how to leverage technology and innovation to better serve clients, getting executives to engage has become easier. Kerr would argue it might not even be possible to start digital and expand to physical.

Retail 118

Retail ATM San Francisco Chicago 118

PYMNTS

JULY 4, 2018

Innovation is spurred only by viewing possibilities through new lenses, by making sense of what is past and present, and imagining what might lie ahead. The credit union itself, as a business model, is seeing a bit of a technology renaissance. The latest report offered by PYMNTS gives a deep dive into mechanics and innovation.

Payments 100

Payments Cards Survey Innovation 100

PYMNTS

JUNE 22, 2016

“This year’s report demonstrates the growing reliance on our mobile devices to navigate daily life and manage our finances, including significant growth in mobile banking and emerging payments,” Michelle Moore, head of digital banking at Bank of America, said in a press release announcing the study’s results.

America 101

America Payments Mobile Survey 101

PYMNTS

MARCH 18, 2019

The financial institution on Monday (March 18) “began offering checkless accounts with access to its mobile app, branches and ATMs for $4.95 The accounts come with debit cards, digital payments and free check cashing, but do not allow overdrafts.”. The percentage of unbanked people in the U.S. households remain unbanked.

America 175

America Survey FDIC System 175