Accenture

Delight customers with easy and invisible payment experiences

Accenture

In early 2020, when the COVID-19 pandemic shut down many everyday services, people discovered new ways of doing things—like grooming their pets or styling their own hair. Doing these things involved mainly online purchases.

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How intelligent prospecting will grow commercial banking

Accenture

When I started as a commercial banking relationship manager (RM) in the early ‘90s, a big part of my job was prospecting for new customers. This was an era when public information on privately held, mid-sized companies was extremely limited.

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Think big tech is only for big banks? Think again.

Accenture

Middle market bank leaders sometimes assume that the most transformative technologies are out of their reach. But the path to future competitiveness in banking runs through technology. No matter the size of the bank.

Trends 307

The Digital Customer is Here to Stay – Five Principles to Keep Them Engaged

Accenture

In my first blog in this short series on how the behaviour of UK financial services customers has changed amid the pandemic, I looked at the way COVID-19 has accelerated consumers’ migration to digital banking services.

The Importance of PCI Compliance and Data Ownership When Issuing Payment Cards

This eBook provides a practical explanation of the different PCI compliance approaches that payment card issuers can adopt, as well as the importance of both protecting user PII and gaining ownership and portability of their sensitive data.

Beyond Open Banking Compliance: The Opportunity for Commercial Banks

Accenture

Following our article on 5 actions to enable Open Banking for business finance, we now consider how commercial banks can innovate their entire business model by using Open Banking frameworks to build a powerful ecosystem.

Open Banking and CDR: The open data economy

Accenture

In our last post we discussed the different channel strategies banks can adopt when considering their place in the open banking ecosystem. We spoke about the opportunity this brings for banks to distribute their products through non-banks and for banks to distribute non-bank products.

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It’s Back to the Future for Payments

Accenture

This blog is based on my keynote presentation at the 2021 Payments Canada SUMMIT Payments leaders probably feel like they are living in the future right now. The pandemic changed the industry forever. Digital adoption has exploded across all age groups.

Banking Technology Vision 2021: Key trends for UK and Irish banks

Accenture

For the past 21 years, Accenture’s Banking Technology Vision has pinpointed the emerging tech trends with the greatest potential to disrupt businesses and the industry. I’ve been with Accenture for 16 of those years.

How a long road trip made me a better leader

Accenture

This summer I did something extraordinary. I unplugged. Really unplugged. Over the course of nearly two months, my 11-year-old son Evan and I traveled over 11,000 miles from Charlotte, NC, to the Oregon coast and back hauling a vintage 1971 Airstream camper.

Make Payment Optimization a Part of Your Core Payment Strategy

Everything you need to know about payment optimization – an easy-to-integrate, PCI-compliant solution that enables companies to take control of their PSPs, minimize processing costs, maximize approval rates, and keep control over their payments data.

What purpose-driven banking leaders do differently

Accenture

It’s an axiom among data-minded people that “In God we trust; all others must bring data.” Today we’re going to apply that idea to the hypothesis that purpose-driven banks outperform their peers.

Data 278

Four actions for banks to prepare for the Open Banking wave

Accenture

Compared with challenger banks, some traditional banks have been slow to adopt Open Banking. This is perplexing, given the potential $416-billion market opportunity Open Banking represents and the growth we expect to see over the next three years.

How to Build Future-Ready, Intelligent Operations That Drive Customer Experience and Faster Growth

Accenture

In my first blog on the future of banking operations in a post COVID-19 world, I examined why banks must reduce their operational costs dramatically just to stand still.

Once-in-a-generation chance for banks in payments

Accenture

Payments is a hot topic for middle market banks. In fact, I think payments modernization is the most consequential transformation that they’ll make this decade. With the shadow of an aging payments infrastructure looming large, banks can’t stay on the sidelines. This is an existential issue.

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

Why banking’s ‘electric car moment’ will create new winners and losers

Accenture

No matter what they drive, bankers today should pay attention to the electric car space. It’s a striking example of how an innovator with a tech edge and strong sense of purpose can upend a mature industry and force incumbents to compete on their terms.

A Closer Look: What CBDC means for banks and non-banking firms

Accenture

Central bank digital currency (CBDC) enables new transactions in central bank money and would require banks to adjust and expand their intermediation services. Central bank money is the most important money in any given currency area.

Why ISO 20022 is a seismic shift for payments

Accenture

There’s no two ways about it: ISO 20022 is a complex new standard for financial services firms of every description. Inside that complexity lie some operational hurdles for payments players—but also tremendous opportunities.

Introducing The Altimeter, an inside guide to banking in the cloud

Accenture

As the Covid-19 pandemic abates in much of the world, banks are doubling down on their efforts to embrace banking in the cloud. The pandemic highlighted the relative ease and flexibility of moving to the cloud, and of accomplishing things never before imagined.

Going to Market Smarter in the New Economy

In 2021, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!

How Canadian banks can embrace the Business of Experience

Accenture

As I read my colleague Robert Vokes’ perspective on the importance of banking’s human connections in a digital age, I thought about the Business of Experience (BX) as the next level in activating more meaningful connections, and the opportunity I am seeing for Canadian banks.

Q2 2021 US credit card issuer snapshot

Accenture

Key themes Purchase volume has continued to exhibit a strong rebound (up 20%+ QoQ for all issuers) and has largely returned to pre-pandemic levels; American Express, in particular, points to a healthy return of T&E spend as a growth driver.

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4 servitization models: the future of auto and equipment financing

Accenture

The auto and equipment finance sector is evolving to address new customer expectations for bundled services and pay-per-use plans. For lenders and lessors, it’s time to think about whether a traditional financing model will continue to serve them adequately.

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Four steps to scale empathetic banking in moments that matter

Accenture

The COVID-19 pandemic upended people all around the globe, causing many to re-evaluate aspects of their life, including their relationship with banks.

The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

A clear-eyed approach to the data dilemma in sustainable banking

Accenture

In my last blog post, I outlined the challenges and opportunities ahead for sustainable banking. With this post, I’m joined by my colleague Prithika Priyanshi, Senior Principal from the Center for Data & Insights at Accenture, who specializes in AI-powered sustainability.

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Banking Marketplace: Making a Wise Pivot

Accenture

This thought leadership piece – and the related blogs that will explore key topics – will outline why, in the post-COVID-19 era, marketplaces will prove a crucial operating area for banks.

The personalities driving today’s banking consumers

Accenture

The COVID-19 pandemic has driven a rapid uptake of digital banking around the world. The incredible speed of the adoption has rewritten some of the fundamentals of the industry, including how consumers behave and what they expect from banks in 2021.

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Seizing the $300 Billion Opportunity in Payments

Accenture

Many banks today are not seeing the returns on their investments in payments modernisation they hoped for. This is often due to a reactive, compliance-driven, piecemeal approach that makes it harder to adopt new capabilities.

4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data. Read on to learn the four AI hacks sales teams need to improve their performance. Download the eBook today!

Strategies to accelerate cloud adoption

Accenture

Banking on the skills to support cloud To stay competitive and effectively drive digital transformation agendas, banks must dramatically accelerate their move to the cloud.

Five reasons the cloud is a generational opportunity for payments right now

Accenture

The power of the cloud shouldn’t be news for any leader in payments today. Whether public, private, or hybrid, the cloud’s capabilities are widely known and beyond dispute. But cloud transformation is newly urgent.

Sibos podcast: Top 10 banking trends for 2021

Accenture

As the calendar turns to another , one of the things I look forward to is putting together my annual Top 10 Banking Trends report. It’s a chance to connect with colleagues and clients and reflect on what the year gone by means for the year ahead in the banking industry and then capture that….

Trends 359

Congratulations, you bought a bank. Now what?

Accenture

The headlines are crowded with stories about bank mergers and acquisitions among middle market banks. This doesn’t surprise me. While M&A slowed down during the height of the pandemic, it’s ramping up fast now as a mechanism to spur growth and recovery.

How to Overcome the Pain Points of Your CRM

CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not. Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.