Five reasons the cloud is a generational opportunity for payments right now


The power of the cloud shouldn’t be news for any leader in payments today. Whether public, private, or hybrid, the cloud’s capabilities are widely known and beyond dispute. But cloud transformation is newly urgent.

Open Banking and CDR: The open data economy


In our last post we discussed the different channel strategies banks can adopt when considering their place in the open banking ecosystem. We spoke about the opportunity this brings for banks to distribute their products through non-banks and for banks to distribute non-bank products.

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The Digital Customer is Here to Stay – Five Principles to Keep Them Engaged


In my first blog in this short series on how the behaviour of UK financial services customers has changed amid the pandemic, I looked at the way COVID-19 has accelerated consumers’ migration to digital banking services.

How intelligent operations can help European banks prepare for the future


In my conversations with banks over the last year, I’ve been asked three common questions: How can we achieve a better quality of service for our customers? How can we simplify our processes so that we can reduce costs and help customers find what they need quicker?

Realizing the Benefits of Automated Machine Learning

How are organizations using machine learning and artificial intelligence (AI) to derive business value? Renowned author and professor Tom Davenport explains the rise of automated machine learning, its benefits, and success stories from businesses that are already using it.

Three innovative solutions shaping the future of the banking industry


The Efma-Accenture Banking Innovation Awards are always a highlight of the year for me—and 2021 promises to be one of the most exciting competitions yet.

People will help banks win the race to the cloud


Banking’s push to digital during the pandemic has placed tech in the spotlight. The power of the cloud has never been so clear. Accenture research shows that 49% of banks have moved a significant portion of their workloads to the cloud, compared with 33% of businesses across all industries.

The personalities driving today’s banking consumers


The COVID-19 pandemic has driven a rapid uptake of digital banking around the world. The incredible speed of the adoption has rewritten some of the fundamentals of the industry, including how consumers behave and what they expect from banks in 2021.

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Beyond Open Banking Compliance: The Opportunity for Commercial Banks


Following our article on 5 actions to enable Open Banking for business finance, we now consider how commercial banks can innovate their entire business model by using Open Banking frameworks to build a powerful ecosystem.

Why ISO 20022 is a seismic shift for payments


There’s no two ways about it: ISO 20022 is a complex new standard for financial services firms of every description. Inside that complexity lie some operational hurdles for payments players—but also tremendous opportunities.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Are you empowering relationship managers to serve digitally savvy commercial banking clients?


The other day I was chatting with an executive at a major UK commercial bank. And they made an observation that echoed many of their counterparts in other institutions. “I I don’t want us to spend the next two years simply dealing with the aftermath of the pandemic,” they explained.

Introducing The Altimeter, an inside guide to banking in the cloud


As the Covid-19 pandemic abates in much of the world, banks are doubling down on their efforts to embrace banking in the cloud. The pandemic highlighted the relative ease and flexibility of moving to the cloud, and of accomplishing things never before imagined.

Why banks should see CFOs as heroes


When people think of bank CFOs, they might be thinking of left-brained numbers gurus who are laser-focused on core finance activities. But today’s CFOs, in banks and across industries, are doing so much more. Many CFOs are increasingly becoming architects of business value.

Once-in-a-generation chance for banks in payments


Payments is a hot topic for middle market banks. In fact, I think payments modernization is the most consequential transformation that they’ll make this decade. With the shadow of an aging payments infrastructure looming large, banks can’t stay on the sidelines. This is an existential issue.

How to Choose an AI Vendor

This report explores why it is so challenging to choose an AI vendor and what you should consider as you seek a partner in AI.

In banking, sustainability is the new digital. Now what?


This year´s reporting season has brought sustainability and environmental, social and governance (ESG)-related efforts to the forefront of international banks’ annual reports, including their future outlooks and bold pledges.

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Setting the stage for the best banking innovations of 2021


The Efma-Accenture Banking Innovation Awards have been a catalyst for innovation in banking since their inception in 2013. Since then, I look forward to them every year as the industry rewards and celebrates innovation.

Why an operations revolution is an urgent imperative for banks


UK banks have been striving for years to reduce their cost base. Yet despite these efforts, downward pressure on revenue is continuing to squeeze profitability.

Banks stand to benefit as sustainability co-stars alongside digital


Kudos to the gurus: ten years ago, the prediction was that digital would be driving every business today. It is. However, something else has happened, too. Digital now has a co-star. Sustainability. Top billing is no longer solo: it’s a dual affair.


B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.

Q1 2021 US credit card issuer snapshot


Key themes Purchase volume has continued to show signs of recovery and most issuers are now reporting YoY growth for the first time in a number of; reported spend volumes at or above Q1 2020 levels; all issuers reported modest QoQ declines in spend as is typical following the holiday period Receivables growth continues to….

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How to Build Future-Ready, Intelligent Operations That Drive Customer Experience and Faster Growth


In my first blog on the future of banking operations in a post COVID-19 world, I examined why banks must reduce their operational costs dramatically just to stand still.

Open Banking and CDR: How to adapt your channel strategy


In our last post, we ran through some of the monetisation options available to banks as they begin to look beyond compliance with the Consumer Data Right (CDR) to imagine their strategic role in the new open-data economy. Since that post, CDR has progressed significantly.

Fresh auto finance approach boosts market share


It’s time to reimagine the auto loan and leasing process. With all the digital tools at our disposal, buyers expect a process that’s fast and transparent. And it could mean a huge increase in market share for auto lenders willing to seize the opportunity.

MLOps 101: The Foundation for Your AI Strategy

Machine Learning Operations (MLOps) allows organizations to alleviate many of the issues on the path to AI with ROI by providing a technological backbone for managing the machine learning lifecycle through automation and scalability.

How the pandemic accelerated digital payments innovation


The COVID-19 pandemic has pushed digital payments into a new era as businesses around the world were forced to switch quickly from in-store to online.

Seizing the $300 Billion Opportunity in Payments


Many banks today are not seeing the returns on their investments in payments modernisation they hoped for. This is often due to a reactive, compliance-driven, piecemeal approach that makes it harder to adopt new capabilities.

Winds of change: How climate risk is shifting regulatory roles


Executive Summary Central banks and regulators around the world know climate risk constitutes a growing risk to financial stability.

Europeans are skeptical about their banks. Here’s what the data tells us


After surveying over 47,000 consumers across the globe, our recently released 2020 Banking Consumer Study surfaces important consumer trends, behaviours and beliefs. As the lead for Strategy and Consulting in Europe, I wanted to narrow the scope of our research to talk specifically about the region.

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Pressure Points: How to Ensure Your B2B Pipeline Passes Inspection

This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E (you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.

The top eight ways COVID-19 will impact payments


We’re living through extraordinary times right now. The COVID-19 pandemic is changing business—and much else—forever. The global payments ecosystem has proven resilient in the face of the pandemic.

Digital change accelerates in Canada’s commercial banking sector


The launch of the Canada Emergency Business Account (CEBA) last year was remarkable. In a few short weeks, Export Development Canada and financial institutions across the country stood up entirely new loan products and processes.


A Closer Look: What CBDC means for banks and non-banking firms


Central bank digital currency (CBDC) enables new transactions in central bank money and would require banks to adjust and expand their intermediation services. Central bank money is the most important money in any given currency area.

Banking’s cloud imperative: Succeeding in an altered landscape


This series of blogs look at the future of banking in Growth Markets in a post-COVID-19 world.

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10 Keys to AI Success in 2021

Capitalizing on the incredible potential of AI means having a coherent AI strategy that you can operationalize within your existing processes. Learn how organizations are overcoming hurdles and realizing the enormous rewards that AI can bring to any organization.