How can banks make online bill payments cool again?


As the 21st century began, banks revolutionized bill payments by introducing online bill pay. Customers could finally ditch their check books and stop licking stamps. They simply had to log on, enter their biller information and make payments electronically.

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European banks gain vital edge in race to the cloud


European banks are starting to overcome the obstacles that slowed their shift to cloud computing. And in the race to recover lost ground, they can learn from the experiences of their counterparts in the US and Asia.

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Savvy banks look to AI to regain customers’ trust


The pandemic has shown us the dangers of putting efficiency above all else. Systems and processes, at organizations around the world, that were tuned close to perfection were upended when an unexpected catastrophe struck.

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New ESG laws will force big changes on banks


Banks in Europe need to prepare for the biggest set of regulatory changes since the aftermath of the 2008 global financial crisis. They’ll soon have to comply with sweeping sustainability rules drafted by national governments and financial services regulators.

How to Choose the Best Automated Documentation System for Commercial Loans

Not all automated loan doc prep solutions are created equal. That is why we have put together a checklist to help you evaluate potential partners and find the best-automated documentation system for your requirements and needs.

3 crucial questions about the culture crisis in banking


In this blog series we’ve looked at the findings of Accenture’s research into workplace culture at banks.

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Banks plot new ways to win the scramble for talent


Ask any school-leaver what profession they want to enter, and banking is unlikely to appear on their short-list. The banking industry has an image problem among job-seekers. And it’s worsening an increasingly severe shortage of talent.

How to manage risk for a successful implementation


The technology behind lending systems has advanced significantly in recent years, and commercial banks are keen to take advantage of those advances and improve their processes to unlock the value that modern systems can provide.

3 key areas where payments can empower telecoms


Telecom firms play a critical role in connecting people: 85% of the US population use smartphones today, and the penetration rate in the UK has reached 92%.

Back to in-person events (for now) and loving it!


The recent nCino nSight 2022 conference in Raleigh, North Carolina, was the first large-scale, in-person event I’ve attended in over two years.

Digitally Transforming the Engagement Experience for Financial Institutions

Customer experience has become a key differentiator. Learn how to launch your digital transformation by incorporating two customer experience trends into your digital transformation strategy: self-service & personalization.

4 strong ideas from the payments disruptor playbook


If there’s one thing the payments industry has learned to expect over the last decade, it’s the unexpected.

The ultimate guide to banking in the metaverse


When Neal Stephenson coined the term “metaverse” in his 1992 science-fiction novel, Snow Crash, he could hardly have foreseen that the phrase would be everywhere by late 2021.

Culture change as the key to success in banking’s future


Let’s face it: my previous post on workplace culture in banking was a bit gloomy. But the data is unequivocal. Multiple Accenture cross-industry studies have found that, on an industry level, banking struggles more than it should to attract, recruit and retain talent.

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How can banks offer responsible BNPL with empathy?


Everyone seems to be climbing aboard the buy now, pay later (BNPL) bandwagon, as I discussed in my last blog, Can banks grab the buy now, pay later opportunity?

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Digital Commercial Lending Technology Case Study: Increasing Loan Volume and ROI

In this Commercial Lending Case Study, you'll discover how to leverage digital lending technologies to accelerate growth and leapfrog the competition in the private lending market. A new and innovative approach to mortgage lending — growing lending volume by orders of magnitude.

New ESG ratings rules are good news for banks


Environmental, social and governance (ESG) ratings are essential for banks and the companies they fund. But too often these sustainability assessments are opaque and inconsistent. Now, regulations that would improve the transparency of ESG ratings have just moved closer.

One powerful team solving cloud payments for banks


In payments, so much is changing so fast that sometimes it’s hard for banks to know where to start. Moving payments functions to the cloud is one area that a lot of our banking clients are trying to figure out right now as part of their strategy for growth in payments. At the Money 20/20….

Shift to green could be worth trillions for banks


It’s important but not critical. That’s been the dominant narrative around sustainability. Until now, that is. There seems to be a definite shift to changing this narrative, a shift that could be worth trillions of dollars to the banking industry.

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How to get it right: Open Banking payment errors


The shift to digital services has accelerated since 2020, improving the potential of Open Banking payments to become a viable alternative to card payments. Cumulatively, over 26.6 million Open Banking payments had been executed by the end of 2021. There was a 500% increase in that year alone.

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The Non-QM Market Experiences a Remarkable Comeback: Check Out the Industry Guide

As the commercial lending market evolves, non-QM loans are becoming increasingly popular. Check out this eBook for a detailed look at the benefits of non-QM loans, how to maneuver your way through, and what the future may bring.

Why the metaverse is a megatrend banks can’t miss


From blockchain to edge computing, I’ve always loved learning about new technologies. So when I first heard about the metaverse, I wanted to learn more about how it applies to banking. The reality is that banks can’t ignore the metaverse. It is central to every bank’s digital future.

How banks can enter the metaverse with purpose


Our first metaverse post attracted a lot of attention and prompted the Ultimate Guide to Banking in the Metaverse. These posts discussed the first step in moving to the metaverse: educating your teams and stakeholders.

Banking in the metaverse: the next frontier


As you read this, the internet is being reshaped. And it’s already transforming banking. We have not witnessed a topic explode quite like the metaverse.

Can banks grab the buy now, pay later opportunity?


Buy now, pay later (BNPL). It’s a message that appeals to customers, and it’s a growing trend that’s shaking up the credit industry. Fintechs have been moving aggressively to offer BNPL point-of-sale (POS) options for e-commerce purchases, and increasingly for purchases at brick-and-mortar shops.

A Comprehensive Guide to Construction Loan Issues for the Commercial Loan Market

Understand how to mitigate risk & protect the interest of all parties with this exclusive, must-have guide outlining important issues for commercial construction lending & best practices.

Banks need to modernize their cultures in the wake of the pandemic


One of the biggest long-term impacts of the COVID-19 pandemic is how it changed our relationship with work. Record numbers of people are re-thinking their careers right now.

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Top 15 banks reveal secrets of digital success


The top 15 global banking giants are generating their combined revenues and profits at a pace that’s well ahead of the average performance of their smaller competitors.

The Ultimate Guide to Banking in the Cloud


The disruptions of the past two and a half years have dispelled the notion that cloud migration is a distant proposition. Instead, the cloud is the 21st century foundation for 21st century banking.

What’s threatening data-driven growth for banks?


There’s more data available to banks than ever before. So why aren’t they using it to drive growth? Most commercial banks know that making better use of their data would have a significant impact on their business. As I discussed in my first post in this series, data can be used to improve a bank’s….

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CMBS Lending on the Rise: Uncover 10 Common Myths of Securitized Lending

CMBS Lending is an established and growing industry that is, once again, rising to the top as a significant source of permanent loan financing. Learn the truth about CMBS lending and why it might be the best financing solution.

4 powerful payments insights from recent fintech news


“Learn from the mistakes of others. You can never live long enough to make them all yourself.” – Groucho Marx “Sometimes, when you innovate, you make mistakes.

Going digital: Two speeds for growth market banks


Flat economic growth and rising competition are forcing banks in growth markets to step up investment in digital technologies. They’re eager to improve efficiency, enhance the user experience and create new business opportunities.

Why payments will be forced to innovate in 2022


The payments space has surely seen more than its fair share of disruption in the last decade. The advent of service providers like Square, Venmo, Alipay and PayPal has rewritten customer expectations around sending and receiving money.

Transforming banking to adapt to the new world


Ten years ago, the word “bank” evoked imagery of long lineups, heavy paperwork and months-long processing time. Fast-track to today, and customers want a one-stop solution to cater for an “on the move” lifestyle.

The 5 Stages of Account-Based Marketing — and How to Win Them All

Successfully complete the five stages of ABM: define, identify, engage, convert, and connect. We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before.