2020 Customer Experience Leadership Management 
Perficient
DECEMBER 10, 2020
COVID-19 vaccines appear to be close to helping resolve the 2020 Coronavirus Pandemic. The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. Ask yourself “What do your customers think about their experiences?”
Gonzobanker
DECEMBER 22, 2020
This Year was brought to you by the number 2020 and the letters W, T and F” – Big Bird (more or less). Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. Most Oft-Heard Statements of 2020. ” – Hunter Thompson.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Perficient
JULY 23, 2020
Art Quinn, general manager of Minneapolis, take great pride in the culture of his team. They were just named a 2020 Top Workplace in Minnesota , after all!). ” Importance of BU Leadership. His experience and skill with AEM made his transition from our Minneapolis GEO to our Adobe Business Unit natural.
Perficient
FEBRUARY 25, 2021
To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Barrier 3: Lack of Alignment. Heels dug in.
PYMNTS
JANUARY 22, 2021
In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. Data and personalization was the key to helping customers in 2020.
Perficient
MARCH 8, 2023
Fortunately, most societies today don’t legally bar women from partaking in these tasks, but the ancient history of shutting doors on women seeking greater financial control has left an undeniable gender gap in the world of financial services and a lingering, detrimental attitude that money management is a man’s job. households.
Gonzobanker
JULY 10, 2020
Whether they take a bull or bear view of the current economic situation, bank executives should be asking themselves these key questions as they reevaluate their planning for 2020 and beyond: What adjustments do we need to make over the next 18 months and beyond to remain competitive? Will an ITM or ATM be enough to retain customers?
Expert insights. Personalized for you.
340 
Let's personalize your content