2020 Community Bank Customer Experience Management 
Abrigo
OCTOBER 20, 2020
The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk. Drive Growth.
Gonzobanker
DECEMBER 22, 2020
This Year was brought to you by the number 2020 and the letters W, T and F” – Big Bird (more or less). Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. THE BANK AWARDS. Most Oft-Heard Statements of 2020.
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Gonzobanker
JANUARY 17, 2020
Well GonzoBankers, the gang is back to work and we are all headed face-first into 2020 – a year with more uncertainty than most about how things will turn out. So, to get your Gonzo executive brains warmed up for a new year, I offer you 20 important banking realities for 2020 to guide your strategic execution efforts: 1.
Abrigo
MARCH 3, 2022
In today’s banking world, community banks are focused sharply on shareholders’ expectations for growth in earnings and return on equity. So, how can community banks support earnings and ROE growth in the face of intense regulatory scrutiny and competitive pressures on profitability? Fast forward to 2020.
Gonzobanker
AUGUST 21, 2020
Banking executives should take a page out of the software industry playbook and adopt an agile approach to planning. If the first half of 2020 taught financial institutions anything, it’s that they must be nimble enough to adjust to change on short notice. The post Three Tips for Agile Planning in 2020 appeared first on Gonzobanker.
South State Correspondent
JANUARY 30, 2024
The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. Last year, IT staff composed 11.9%
South State Correspondent
OCTOBER 26, 2023
As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.
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