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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

Gentle Monster Background Founded in 2011 by Kim, Gentle Monster initially struggled to break through against large brands like Luxottica which controls an estimated 30% of the US market, and is behind almost every single designer eyeglass brand you can think of, including Ray-Ban, Oakley, Armani, Ralph Lauren, Chanel, Prada and many more.

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Chatbots Bringing On Business Operations Revolution?

PYMNTS

Now while Facebook initially launched its Messenger chat service in 2011, it wasn’t a major hit right away and the social media giant continued to refine its offering. As recently as earlier this month, we reported on the possibility of Facebook’s Messenger losing steam due to fuzzy listed new features and business departures.

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Can Millennials Revive Call Center Commerce?

PYMNTS

That’s reportedly the case when it comes to luxury retail brand Gucci. According to a new report in the Financial Times , Gucci plans to open six call centers, including in such cities as Florence and Shanghai, as the retailer chases consumer demand for smartphone-enabled commerce, especially among millennials in the hunt for luxury goods.

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Big Tech Got Special Access To Facebook User Data

PYMNTS

Over the course of years, Facebook reportedly enabled some of the world’s biggest tech companies to access the personal data of users — which amounted to the social media giant exempting some businesses from the privacy rules its customers thought they were protected under.

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Newegg Masters The Art Of The Pivot

PYMNTS

It’s hard to find a major eCommerce retailer that has evolved more than Newegg. In 2011, Newegg launched a marketplace model where other sellers accessed its eCommerce platform. It functions as both an omnichannel contact center solution for suppliers as well as a social media monitoring service.

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Innovation All the Time

Independent Banker

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. But then again, Rockland Trust Co. is not typical. Alex Jimenez. Rockland Trust Co.

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AGL Boosts Payments 40% with FICO's Personalised Digital Collections

FICO

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As Nikhil Behl Vice President of Worldwide Marketing for FICO.