PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

PYMNTS

FEBRUARY 3, 2020

percent of online sales came from social channels. However, 8 percent of Cyber Monday visits did originate from social media, an increase of 17.5 It comes from WBR Insights , which credits customer engagement via social media. Brand advertisers, it says, need to justify social media ROI.

social media 144

social media Branding Survey Strategy 144

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. retailer trade group, Retail Industry Leaders Association ( RILA ), told PYMNTS in a recent interview.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

JUNE 14, 2019

In a new PYMNTS interview, Chavez talked about bringing more online efficiencies to pet ownership. Pet retail is among the fiercest battlefields for both brick-and-mortar merchants and eCommerce operators. The retail chain is rolling out an online pet pharmacy and opening additional veterinary clinics.

social media 194

social media Retail Community Mobile 194

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. The customer experience online has dozens of critical elements. The digital shift is definitely on.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

FEBRUARY 11, 2019

Amid great technological change, health and beauty retailers are developing strategies to drive innovation. In some cases, retailers are using social media tools such as Instagram to post promotions and product tutorials — or interact openly with consumers about their offerings. Just under half — or 45.9

Innovation 166

Innovation Retail social media Apple 166

PYMNTS

SEPTEMBER 28, 2020

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. Why Pandemic-Driven Online Payment Spikes Are Pushing Middle Eastern Regulators To Confront Privacy Questions.

Online 151

Online Report Payments Regulation 151

Bank Innovation

FEBRUARY 21, 2019

Keeping your money in a bank is common sense at this point, but online banking is – unfortunately – not something many people have grown accustomed to, yet. There are many benefits to explore in this area, and it’s not a bad idea to check out what some online banking services can do for you […].

Online 253

Online social media Operations Security 253

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. With the advent of connected devices in the palm of almost every consumer’s hand, the retail ecosystem has certainly seen a shift. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. Indeed, as the recently completed National Retail Federation (NRF) retail show in New York City demonstrated, commerce keeps moving to what Webster called in the webinar a “customer-centric approach.”

Retail 137

Retail Millennials New York City social media 137

PYMNTS

JULY 27, 2017

Security in the digital age is a goal for most retailers and consumers — and nearly everyone else in the business world. When it comes to personal information, especially data linked to payment accounts, the level of privacy and accuracy of security are key in keeping the retail world spinning.

Bitcoin 124

Bitcoin Security cryptocurrency social media 124

PYMNTS

OCTOBER 19, 2018

They are able to use cutting-edge technology, black-market websites and top-level, nimble and well-secured global networks to work their craft. A related early step is just an acceptance of reality, an understanding that involves not only businesses, such as retailers, but consumers as well. This is only likely to get worse.

Fraud 189

Fraud Online social media Software 189

PYMNTS

JUNE 8, 2017

The more connected devices consumers have, the more concerned they are about the security of their financial information. But half had also purchased something online in that same time, showing that the way people shop is shifting. Nearly 80 percent of respondents had made a purchase in a physical store within the last week.

Security 151

Security social media Study Google 151

The Paypers

JULY 22, 2016

(The Paypers) A report from payment processing company Worldpay has explored how social media activities could be used as a powerful tool for identity verification and fraud prevention.

social media 28

social media Tools Online Retail 28

PYMNTS

JULY 13, 2016

Move over millennials , there’s a new kid in town that is about to become nearer and dearer to retailers’ hearts: Gen Z. Interactions’ study found Gen-Z shoppers to be extremely “digitally savvy,” although 64 percent of them shop primarily in stores rather than with online merchants.

Study 100

Study Millennials Retail social media 100

PYMNTS

APRIL 1, 2020

While it is the only option for many retailers, eCommerce is running into its own limitations under the pressure of the COVID-19 crisis. The most concerning news about those limitations comes as retailers get a handle on how and why eCommerce orders have spiked since stores started closing at the end of February.

social media 216

social media Retail Michigan Strategy 216

PYMNTS

OCTOBER 11, 2018

Online or in the real world, while shopping for goods or ordering food , consumers’ favorite experiences seem to be the ones they can self-direct. Increasingly, it seems retailers need not only ask what they can do for their consumers, as those consumers want to be doing it on their own.

Data 139

Data social media Online Retail 139

PYMNTS

AUGUST 6, 2020

BigCommerce , which works in software for online business operations, saw its value rise by 292 percent after an initial public offering (IPO) for $216 million was priced above a target range, according to a report by Bloomberg. exchange for a company raising at least $100 million, according to Bloomberg’s data. 4) for $24 each.

Software 194

Software social media Austin Texas 194

PYMNTS

MAY 11, 2018

That’s one of the driving ideas behind a new service that Marriott International recently launched for Chinese travelers going overseas — a service that also helps to demonstrate how the country’s growing tourist class is changing payments and retail. Fliggy Moves To Secure Loyalty. Last year, the U.S.-based Expanding Payment Methods.

Retail 129

Retail Payments social media Mobile 129

Perficient

SEPTEMBER 29, 2020

They feel the threat of Amazon and other retail giants moving into their space, and they want to fight back. The problem is: While there’s a lot healthcare can learn from retail, it’s also true that much about retail doesn’t work in healthcare. She ignores the first one, but responds to later emails and schedules online.

social media 294

social media System Retail Online 294

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Trust in online platforms and social-media companies as providers of payments services is low.

social media 151

social media Millennials Online Fraud 151

PYMNTS

SEPTEMBER 30, 2019

These laws were meant to make online sellers face sales tax requirements similar to those for retailers with on-the-ground locations, putting both types of businesses on equal footing. These companies are also not allowed to advertise on digital platforms, such as social media or search engines, Rogers said.

Retail 109

Retail Taxes Virginia South Dakota 109

PYMNTS

MARCH 14, 2020

With the coronavirus putting eCommerce front and center, it has unfortunately been joined by its cousin: online retail fraud. Conservative estimates put online sales at $630 billion this year. That doesn’t count alienated customers who are ready to pull the trigger on social media with a bad review.

Fraud 230

Fraud social media Online Retail 230

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. These extensions will only be granted to a select few retailers, however. About the Tracker.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

NOVEMBER 12, 2018

Nordstrom has suffered a data breach that exposed employee names, Social Security numbers, dates of birth, checking account and routing numbers, salaries and more. Social media posts show that some former employees, who left the company months ago, have also received notification letters.

Data 188

Data social media Seattle Security 188

PYMNTS

AUGUST 10, 2018

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. consumers were aware of the Cambridge Analytica scandal, with the incident resulting in 57 percent of those consumers reporting they are more concerned about data privacy and security.

Online 101

Online social media Baltimore Data 101

PYMNTS

DECEMBER 17, 2020

FreedomPay said it is “rapidly expanding on a global scale” in such markets as retail, eCommerce, hospitality and food and beverage. FreedomPay’s robust solutions across payments, security, identity, and data analytics are available in-store, online and on-mobile,” the press release said. Today, they’re pretty much everywhere.”.

Fraud 174

Fraud Payments Philadelphia social media 174

Bank Innovation

JANUARY 28, 2019

BMO Harris Bank did itself a favor by being responsive to questions and criticism on social media from customers locked out of their digital accounts with the bank this past week, according to Adrenaline, an experience design company.

social media 186

social media Chicago Mobile Company 186

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. Now that merchants are more responsible for fraud that happens in their stores, he said, “it’s our responsibility to teach them about these tools, like EMV, that can secure them and secure their businesses.

Retail 100

Retail Apple Fraud Online 100

Bank Innovation

JUNE 12, 2018

That according to new documents released yesterday by Congress that contain written responses from the social media company on its data and privacy […].

social media 207

social media Data Company Operations 207

PYMNTS

MARCH 25, 2019

Unfortunately, Apple didn’t announce a lot of details other than the name and that it will be available in the fall with online and offline viewing,” according to one on-scene round-up of the Apple event. “It As PYMNTS has regularly documented, subscription eCommerce is among the hottest areas of digital retail. Online Gaming.

Apple 100

Apple Retail California social media 100

PYMNTS

FEBRUARY 5, 2020

How that will affect merchants’ online promotional activity hangs in the balance. As we know, mostly anonymous corporations have been collecting consumer data online for years, usually without explicit permission, selling it or using it for ad retargeting and personalization. That’s a bad moon rising for some Big Data operators.

Google 288

Google Data Regulation social media 288

Bank Innovation

FEBRUARY 7, 2019

Wells Fargo customers nationwide are experiencing technical difficulty accessing the San Francisco-based bank’s online and mobile banking services.

San Francisco 170

San Francisco Online Mobile System 170

PYMNTS

DECEMBER 12, 2019

The China Securities Regulatory Commission , China’s security watchdog, is setting up a technology regulation bureau and will announce Yao Qian as its new department chief, the Chinese business publication Caijing said on Wednesday (Dec. 11), as reported by Coindesk. It would then use the information to recommend products.

Bitcoin 131

Bitcoin Fraud Regulation social media 131

Bank Innovation

JUNE 14, 2018

Royal Bank of Canada and Facebook today offered differing versions of why the social media company continued to give the bank extraordinary access to customer data after Facebook said publicly that it would stop doing so. RBC said Facebook allowed it access in order to “wind down” a payments app it first unveiled in 2013. […].

social media 186

social media Data Payments Company 186

PYMNTS

DECEMBER 28, 2016

A string of major disturbances at malls nationwide on the day after Christmas has led police to increase patrols and malls to ramp up security guard presence — in case consumers needed another reason to avoid physical stores. I don’t believe it was a coordinated social media flash mob kind of thing. ‘Tis the season to riot.

Security 100

Security NJ New Jersey Tennessee 100

PYMNTS

OCTOBER 1, 2020

In regions where open banking and other electronic payments pilots are becoming common, such as the Middle East-North Africa (MENA) region, pandemic-era payments are all about privacy, security and trust, particularly in B2B transactions. under the GDPR. Lessons From Abroad. percent year over year during the week of Aug.

Regional 130

Regional Regulation social media Security 130