Perficient
FEBRUARY 15, 2022
59% of millennial investors were most likely to use video chat with their advisor. What infrastructure do you need for data / event / omni-channel management to support client/investor insight? 79% of investors said that the frequency of communication with their advisors increased during the pandemic.
Perficient
FEBRUARY 4, 2021
It helps in other crucial areas of your organization, such as search engine optimization (SEO) and legal risk management. Accessibility design can be led either by a designer or UX specialist who has accessibility knowledge, or it can be an accessibility-specific person. These include motor, cognitive, visual, and hearing disabilities.
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Perficient
SEPTEMBER 29, 2020
Gina receives nurture emails, first around management, then progressing toward a focus on surgery. Reputation management. Consider loyalty programs or your favorite video game. Gina visits sports medicine. Diagnosis is osteoarthritis. They have a conversation about knee replacement and Gina is added to a joint replacement list.
The Financial Brand
MARCH 18, 2015
Consumers no longer want manage their finances themselves. Customer Experience CX mobile apps mobile banking UX video banking video chat' Instead, they want the one-tap digital banking support from advisors 24/7.
FICO
MARCH 1, 2022
Financial institutions should constantly be re-evaluating the UX in order to add new functionality and meet increasingly higher levels of customer expectations in the banking industry. Watch my LinkedIn Live video with Alex Johnson of Cornerstone , talking about the customer journey in the banking industry. What incentives (e.g.,
Perficient
JANUARY 29, 2021
Designing a purposeful and responsible user interface (UI) starts with the person on the other end of the experience, and that person may have a disability that is something they’ve lived with for years or are managing in the short term. Manager of User Insights & Research at Perficient. Whom Are We Really Considering?
FICO
FEBRUARY 12, 2023
Videos need to have lots of movement and good visual examples to keep your audience’s attention – and don’t be afraid to add some music! You want customers to engage, and shorter videos give them a reason to come back and watch more. How To’ videos are extremely effective, especially for coaching customers through new banking tasks.
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