Insights on Business

FEBRUARY 13, 2019

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. If it doesn’t, negative news travels fast through millennial networks. Social-based marketing. Hyper-connected journey.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

JULY 24, 2019

And it’s not just millennials. I know that [the space often] gets lumped with millennials, but it’s really cross-generational. IfOnly continues to innovate its platform, though, especially when it comes to payments and social media channels. “There’s no question that the experience economy is here,” Boris said.

Case Study 110

Case Study Study Mobile Millennials 110

PYMNTS

DECEMBER 11, 2019

Technology and social media company Facebook is also growing more involved in the sharing economy. Some marketplaces are finding innovation in this space easier than others. Why Travel Firms Need To Cater To Millennial Payment Preferences. Millennials have a different take on travel than previous generations.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

FEBRUARY 25, 2020

Banks and legacy financial institutions (FIs) might be wise to study what disruptive technologies recently did to the print publishing industry, taxi cabs, network TV, and a host of other businesses that were disintermediated with little to no warning in recent years. And in surveys at least, they don’t exhibit much loyalty to FIs.

Mobile 153

Mobile Cards social media Survey 153

Accenture

APRIL 26, 2017

Given that this trend is coinciding in with an ongoing shift by younger consumers towards more innovative channels—the likes of wearables, social media and instant messaging—it’s possible that the continued strong usage of branches is a transitory effect. But our study gives no indication of that. Stay tuned. [1-5]

Millennials 235

Millennials social media Innovation Study 235

PYMNTS

JUNE 8, 2018

Driven by younger customers, such as millennials and teens, casual luxury is bolstering sales of luxury apparel, handbags and footwear. The change in behavior is due, in part, to social media sites such as Instagram. As such, millennials have more money at their disposal than Generations X, Y and baby boomers.

Millennials 100

Millennials social media Branding Groups 100

PYMNTS

DECEMBER 30, 2020

PYMNTS’ recent How We Shop: Measuring the Rapid Digital Shift study, done in conjunction with PayPal, found that a large share of U.S. College-educated shoppers also outpace those with only high-school degrees or less, while bridge millennials, millennials and Generation Zers expressed greater interest than Gen-X and Baby Boomers did.

Branding 257

Branding Millennials Retail social media 257

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. It might mean incorporating innovative payment experiences like Zelle directly into their mobile offerings.

Mobile 169

Mobile Study Security social media 169

PYMNTS

APRIL 19, 2016

But setting up shop on the edge of the festival and hawking blatantly branded products is a little too gauche for Coachella attendees who want to preserve the festival’s sanctity (whether it ever existed or not), which leads more than a few companies to turn to social media and the tricks of contextual commerce.

social media 100

social media Millennials San Francisco California 100

PYMNTS

AUGUST 11, 2017

The surprise luxury consumers who’re popping up, according to Bain’s research, are millennials and Generation Z. With 56 percent of millennials around the world looking to spend more money on luxury items this year, according to YouGov’s “ Affluent Global Perspective Study ,” the industry may have a tough time on its hands.

Millennials 122

Millennials Survey Retail social media 122

PYMNTS

AUGUST 17, 2017

According to Engagement Labs’ “Leaders in Social Influence” report, rankings of the top teenage retail brands have shown that teen engagement is occurring more so in face-to-face conversations than in online engagements. In this study, teen-focused retailers were analyzed to learn more about this group of shoppers.

Retail 127

Retail social media Online Mobile 127

PYMNTS

JANUARY 27, 2020

A PYMNTS study, done in collaboration with Mastercard, found that nearly 30 percent of gig workers — currently more than one-third of the U.S. It’s a measure of engagement that Schlossberg likens to “social media-style engagement,” and goes well beyond what many other personal financial apps struggle to achieve.

social media 199

social media Tools Mobile Millennials 199

PYMNTS

AUGUST 17, 2017

According to Engagement Labs’ “Leaders in Social Influence” report, rankings of the top teenage retail brands have shown that teen engagement is occurring more so in face-to-face conversations than in online engagements. In this study, teen-focused retailers were analyzed to learn more about this group of shoppers.

Retail 114

Retail social media Online Mobile 114

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Millennials and Gen Z are driving the growth of the secondhand market and eCommerce, generally. Social Media. In the U.S.

Online 101

Online Fraud Branding social media 101

PYMNTS

MAY 26, 2017

Fortunately, it appears the recreational market is getting some much-needed innovation to help organizations and associations process payments and participant registration. One company that is innovating in the sports and recreation industry is Amilia, an online registration and membership management platform.

Marketing 115

Marketing Payments Community Millennials 115

Filene

MAY 19, 2016

According to its website , “using mobile and Facebook metrics, Shastic calculates an overall "Innovation Score" for each financial institution. This score indicates where an FI ranks in end-user satisfaction and performance across mobile banking and social media channels, compared to its peers in the industry.”

social media 34

social media Case Study Innovation Mobile 34

PYMNTS

DECEMBER 31, 2016

The startup drew jealous ire from competitor Facebook/Instagram , success from millennials and confused befuddlement from baby boomers this year, along with a $1.81 Resolution: Study up. . Please, please make your best effort in 2017 to study up a bit on human interaction. billion funding round back in May. Oh, chatbots.

Apple 109

Apple Security social media Study 109

PYMNTS

OCTOBER 29, 2018

The day after Halloween marks the 60-day sprint to the end of the year – a year in which the pace of innovation has accelerated materially. The shifts associated with that innovation are beginning to take root, and those impacts are beginning to be felt. In fact, according to our recent study, they come in dead last.

Payments 196

Payments Google Apple Innovation 196

PYMNTS

OCTOBER 16, 2019

There were 760 million fraud events for IoT devices using a single protocol this year, according to one recent study. Even as fraud concerns rise, many IoT devices are still transmitting consumer data without the explicit permission or knowledge of those consumers, a separate study found.

Millennials 191

Millennials Fraud social media Florida 191

PYMNTS

JULY 26, 2016

The past 10 years have comprised the single most powerful and innovative time in the history of technology. Everyone and everything is being connected by the mobile and social revolution, which has placed hundreds of thousands of applications at consumers’ fingertips. Every industry is being disrupted by technology. luxury consumer.

Branding 100

Branding social media Millennials Study 100

Filene

JANUARY 18, 2016

So, when I read articles like the one in MoneyTalk News by Krystal Steinmetz on January 11 called, “ 42 Percent of Millennials Are Engaging in This Risky Financial Behavior ,” my heart truly goes out to the millennials who are struggling financially. This article is also an innovation wake-up call to credit unions.

Millennials 49

Millennials social media Video Taxes 49

PYMNTS

APRIL 11, 2016

A roundup of new research released last week revolves around the adoption of innovation and the trend away from legacy tools. Research also uncovered gaps in how businesses interact with innovative tools depending on who’s using it — financial executive versus corporate traveler and even millennial business owner versus Baby Boomer.

Millennials 100

Millennials social media Software Cards 100

PYMNTS

OCTOBER 30, 2019

One of the most recent examples of that movement comes from Walmart , the venerable retail chain locked in mortal combat with Amazon, and Green Dot, the 20-year-old payment services provider that has managed to not only survive in a cutthroat industry, but innovate and thrive. In fact, in June 2019, a PYMNTS study of 1,037 U.S.

Retail 110

Retail social media Fintech Study 110

NCR

SEPTEMBER 9, 2016

Millennials and Mobile Wallets: What banks can learn from the digitally engaged generation about mobile wallets,” out this summer from the Catalyst Consulting Group, offers a clear view into this seeming disconnect—the wide availability yet lack of adoption of a tech-driven finance capability that is ideally suited for the modern consumer.

Mobile 40

Mobile Millennials social media Branding 40

Gonzobanker

DECEMBER 22, 2015

No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond). Bank Innovation named Jill one of the 10 most innovative CEOs in banking for 2015, and we doubt that Bank Innovation would know who Jill is if not for her presence on Twitter.

Community Bank 60

Community Bank Apple Community Technology 60

CB Insights

OCTOBER 10, 2017

Ninety-two million millennials will soon be in what Goldman Sachs calls their “prime spending years.” Bankrate found 83% of millennials don’t think they’ll ever retire: they simply “don’t think they’ll have the money” to do so.). In aggregate, they command $1.3 trillion in annual spending.

Tools 78

Tools Millennials US Maine 78