Bank Innovation

AUGUST 2, 2019

To TD Ameritrade, checking up on a portfolio is a task customers should be able to do on the go. Therefore, the brokerage firm has enabled in-car “experiences” to make that happen.

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Video Technology Innovation Strategies Strategy 271

Bank Innovation

OCTOBER 4, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, October 4, 2019.

Tools 150

Tools Video Innovation Mobile 150

PYMNTS

JULY 29, 2019

This means CUs must be carefully attuned to member’s financial needs and the innovations they want most as CUs invest in new products and services aimed at improving the way members engage with their FIs. In many cases, it also requires partnering with emerging FinTechs that are able to quickly deliver the innovations members want most.

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Pennsylvania Analytics Maryland Innovation 173

Bank Innovation

NOVEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

Video 259

Video Fintech Operations Customer Experience 259

Bank Innovation

JANUARY 17, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 17, 2019.

Retail 243

Retail New York Video Conference 243

Bank Innovation

NOVEMBER 22, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 22, 2019.

Video 243

Video Strategy Payments Innovation Strategies 243

Bank Innovation

JANUARY 24, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 24, 2019.

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Video Tools Customer Experience Innovation Strategies 221

Bank Innovation

SEPTEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, September 27, 2019. In this episode, Suman Bhattacharyya, deputy editor, and Rick Morgan, associate editor, discuss the following news developments: How large banks like Wells Fargo and U.S.

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Video Security Data Innovation Strategies 150

Bank Innovation

NOVEMBER 1, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday November 1, 2019.

Video 186

Video Customer Experience Innovation Strategies Strategy 186

BankInovation

AUGUST 21, 2020

More than 70% of executives predicted that spending on banking innovation will increase in the next two years and that the industry is poised for growth, according to a recent INV Fintech survey.

Video 52

Video Survey Fintech Innovation 52

Bank Innovation

OCTOBER 25, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, October 25, 2019.

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UX Capital Fintech Video 170

The Financial Brand

MARCH 21, 2016

Here are five trends redefining how financial institutions will approach their strategy to marketing, product innovation and the service experience.

Innovation Strategies 12

Innovation Strategies Strategy Innovation Trends 12

Banking 2020

MAY 12, 2015

Specifically, it taught me about customer empathy and experimentation as two good tools to use in innovation. Personal Innovation: You see, I used to be quite unhealthy, living on a steady diet of junk food matched with no real exercise regimen. It builds on innovation and engages the member more effectively. But it worked.

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Innovation Digital Banking Survey Exercises 40

BankInovation

MAY 22, 2020

The company told Bank Innovation it wants to eliminate cost as a barrier for smaller banks and credit unions to sign up for the service. Plaid made headlines this week with its new open banking platform, Plaid Exchange. Barwick Bank, meanwhile, is using technology from Finastra to create brand new digital channels.

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Innovation Branding Technology Company 98

BankInovation

JUNE 12, 2020

Truist, meanwhile, sat down with Bank Innovation to discuss its co-development sessions with clients, which the bank uses to make improvements to its digital channels. Bank Innovation […]. ChargeAfter, a POS lending startup, announced this week it is looking to expand its partnership with the Japanese banking giant MUFG.

Lending 64

Lending Innovation Customer Experience Innovation Strategies 64

Bank Innovation

APRIL 10, 2020

One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients. As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers.

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Fintech Customer Experience Innovation Strategies Video 369

Bank Innovation

JANUARY 2, 2020

As banks and startups on both coasts compete for new graduates, Fishers, Ind.-based based First Internet Bank is using an internship program to keep talent in the Midwest. The program, which lasts a few months, sources talent from local universities. Participants are expected to take a hands-on approach and effect change at the institution.

Indiana 370

Indiana Innovation Strategies Video Strategy 370

PYMNTS

AUGUST 17, 2017

According to a recent CNBC interview with Anthony Jenkins, former CEO of Barclays, bank branches will be as “common as a Blockbuster video store in a few years’ time.”. With mobile banking technology on the rise, it has seemingly become more important than ever for banks to stay on top of the latest digital innovations.

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Millennials Digital Banking San Francisco Fintech 132

BankInovation

JUNE 19, 2020

This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis customer experience during the COVID-19 pandemic. Smaller banks, meanwhile, are pursuing stand-alone brands despite the fact that bigger banks have stumbled with their own digital offshoots.

Branding 64

Branding Customer Experience Innovation Report 64

BankInovation

SEPTEMBER 4, 2020

It’s a strategy that eliminates manual data entry for small business clients and helps the bank own more of the client relationship. Bank Innovation also spoke with JPMorgan Chase CIO Rohan Amin this week. “Artificial intelligence, quantum computing […].

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America Strategy Innovation Online 59

The Financial Brand

DECEMBER 27, 2020

Blending tech from video and group chat to chatbots can bridge the gap between routine conversations and more sensitive financial inquiries. The post Complete Conversational AI Solution Keeps Eluding Financial Institutions appeared first on The Financial Brand.

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Video Branding Groups Customer Experience 43

South State Correspondent

SEPTEMBER 20, 2022

This is the power of networking at these conferences, as you can collect insights that you can’t do over video conferences. One of the most talked about subjects was what should be the overall marketing budget and what an optimized marketing budget should look like by channel. The top part of this range seems to be around 10.5%.

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Conference Marketing social media Data 195

Bank Innovation

FEBRUARY 14, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, Feb. In this episode, editors discuss the following news developments: The implications of banking startup Varo’s FDIC approval; How U.K. card startup Curve opened a New York City office in advance of its U.S. launch; and Wells Fargo’s […].

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FDIC New York City New York US 243

The Financial Brand

NOVEMBER 18, 2020

With many banking employees still working from home, video meetings are the norm. But bad tech or employees' workarounds may cause leaks. The post When Banking Staffers Videoconference from Home Who Else Watches? appeared first on The Financial Brand.

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Video Meeting Branding Innovation Strategies 35

Bank Innovation

MARCH 13, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, March 13, 2020.

Marketing 259

Marketing Customer Experience Innovation Strategies Video 259

Bank Innovation

FEBRUARY 21, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, Feb.

Fintech 243

Fintech Digital Banking Customer Experience Innovation Strategies 243

Fintech Labs Insights

AUGUST 9, 2016

SaleMove enables organizations to engage online visitors the same way they would in-person, using video, audio, chat, and co-browsing without any downloads or installations. Justin is the co-founder and COO of SaleMove, prior to which he was a strategy consultant for Accenture, working on growth and innovation strategy.

Innovation Strategies 12

Innovation Strategies Strategy Video Customer Experience 12

BankInovation

JULY 10, 2020

Zelle is moving beyond peer-to-peer and pushing into business-to-consumer territory. Not only we, at Wells Fargo, but Early Warning and its network banks have seen a significant increase in businesses using disbursements with Zelle,” said Michelle Ziolkowski, head of global payables in treasury management at Wells Fargo.

Payments 92

Payments Management Customer Experience Innovation Strategies 92

BankInovation

MAY 8, 2020

Banks and tech companies continue to launch Paycheck Protection Program solutions. Google recently got involved with three new tools backed by artificial intelligence to help banks navigate the program.

social media 69

social media Google Tools Company 69

BankInovation

JULY 31, 2020

Varo Money officially announced today it is shedding the “banking startup” title, as the company has finally received its banking charter after a three-year journey. Whether more fintechs will follow suit remains to be seen. “A

Capital 64

Capital Fintech Payments Company 64

BankInovation

JULY 17, 2020

Credit unions are rejecting some of the big core providers and instead choosing startups to overhaul their technology. Royal Oak, Mich.-based based banking software company Bankjoy has grown its customer base by 50% since the start of the pandemic. Point-of-sale lending, meanwhile, is continuing its rapid growth trajectory.

Lending 64

Lending Software Technology Company 64

BankInovation

JUNE 26, 2020

This week, MLBM released its 2020 Brand Intimacy Study. Financial services ranked 11th out of 15 industries when it comes to emotionally connecting with customers. Citizens Bank, meanwhile, is transforming its technology core through a data-driven personalization engine.

Branding 64

Branding Study Data Industry 64

BankInovation

JUNE 5, 2020

Protests launched around the country this week in response to systemic racism and police brutality. Many fintechs rallied for social justice on Twitter, but their offline actions were a mixed bag. Varo Money, meanwhile, raised a $241 million Series D and inched closer to becoming a bank, which it hopes to accomplish by the summer. […].

Fintech 64

Fintech System Customer Experience Innovation Strategies 64

BankInovation

MAY 29, 2020

Green Dot’s banking-as-a-service business made headlines this week, including expanded products for both Walmart and Remitly customers. The company, which has long made money from prepaid reloadable cards, is finding new ways to connect with consumers through its platform business.

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Fraud Resources Cards Company 64

BankInovation

MAY 15, 2020

Banks continue to launch new initiatives during the pandemic. KeyBank is partnering with Itron to move into “smart city” financing to upgrade cities’ utilities infrastructures.

Customer Experience 64

Customer Experience Innovation Strategies Video Capital 64

BankInovation

JULY 21, 2020

Radius Bank reaches a national customer base through its digital channels and powers banking services for fintechs like Brex and NorthOne. It’s a business plan the former community bank, which was founded in 1987, spent years developing and continues to improve today. “As As far back as 2013-2014, in that time frame, we did a couple […].

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Community Bank Community National Fintech 59

BankInovation

JULY 24, 2020

Banks may be losing their edge when it comes to CX, at least according to a new report from Sitel Group.

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US Groups Meeting Retail 69