Five principles for Canadian banks wanting to build human connections in a digital age
Accenture
MARCH 29, 2021
Canadian banks appear to be facing a paradox. The COVID-19 pandemic has kicked the uptake of digital banking into hyperdrive. Fifty percent of consumers now interact with their bank through mobile apps or websites at least once a week, compared to 32 percent in 2018. While this acceleration of digital interaction can drive cost efficiency,…. The post Five principles for Canadian banks wanting to build human connections in a digital age appeared first on Accenture Banking Blog.
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