Gonzobanker
JULY 20, 2022
When a bank operates this way, the focus tends to be around operational uptime, security, and incident management while insufficient attention is given to the end-user customer experience. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. The post Who Owns Digital?
PYMNTS
MAY 27, 2020
But as Good explained, the definition of contactless needs to expand as firms re-examine their digital strategies. There’s another side to contactless that moves beyond convenience and ties into security. Things are definitely shifting toward digital,” Good said. As Good noted, four in 10 U.S. Getting Prepared.
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South State Correspondent
MAY 18, 2023
Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. Training time gets reduced, productivity increases, and employees provide more accurate and helpful answers.
PYMNTS
MAY 20, 2019
Employees who stay with the company would reportedly be trained for other positions. The integration, which BoA announced last week, will allow corporate users to obtain a one-time security token directly from their Apple Watch, negating the need to carry a physical token to log into the CashPro platform. BoA Tokenizes the Apple Watch.
Gonzobanker
MAY 31, 2019
Opportunity Identification/Training. Yes, “moment of reckoning” sounds melodramatic, but with so many institutions without any semblance of a small business digital strategy or impetus to change hugely inefficient processes, it’s a realistic summation of the current situation.
Insights on Business
JULY 1, 2019
The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase. Seeing customer feedback as a data source.
FICO
MARCH 28, 2023
A secure, cloud-based environment where decisioning assets—things like data features, predictive models, algorithms and more—can be created and shared across the business. Your ‘Digital Teams’ have become the productivity backbone of your digital strategy. Innovation and efficiency can go together.
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