Remove Digital Strategies Remove Innovation Remove Security Remove Training
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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

When a bank operates this way, the focus tends to be around operational uptime, security, and incident management while insufficient attention is given to the end-user customer experience. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Own It, Bankers!

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Generative AI – 7 Lessons That Tate Taught Us

South State Correspondent

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. Google re-released “ Bard ” last week.

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32 Corporate Innovation Labs In Retail

CB Insights

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

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Data Dive: New Ideas, Expected And Not, Edition

PYMNTS

Employees who stay with the company would reportedly be trained for other positions. The integration, which BoA announced last week, will allow corporate users to obtain a one-time security token directly from their Apple Watch, negating the need to carry a physical token to log into the CashPro platform. BoA Tokenizes the Apple Watch.

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What customer complaints can tell you about your experience (and your compliance)

Insights on Business

The former was the domain of customer care professionals, contact center managers, marketing leaders and digital strategy teams with the goal of helping streamline and simplify products and services, as well as ensure proper resolution of customer issues post-purchase. Seeing customer feedback as a data source.

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How to Unlock the Power of Hyper-Personalization

FICO

A secure, cloud-based environment where decisioning assets—things like data features, predictive models, algorithms and more—can be created and shared across the business. Simulation allows anyone to experiment with hypothetical scenarios and accelerate both learning and innovation. Innovation and efficiency can go together.

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The 2014 GonzoBanker Awards

Gonzobanker

A keen industry mind who banks the highest tweets-per-minute ratio of anyone out there, Bradley departed his VP digital strategy position at California’s $3B Mechanics Bank to be North American head of innovation for $77B and Top 20 worldwide bank Santander. That’s one helluva move up. Buena suerte, Bradley! EVP: Hell no.