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What customer complaints can tell you about your experience (and your compliance)

Insights on Business

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. It’s also a valuable training tool that can help improve agent performance, reduce the number of customer complaints and even highlight an emerging issue that may not be on anyone’s radar.

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Generative AI – 7 Lessons That Tate Taught Us

South State Correspondent

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. Training time gets reduced, productivity increases, and employees provide more accurate and helpful answers. and future regulatory compliance.

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How to Unlock the Power of Hyper-Personalization

FICO

A secure, cloud-based environment where decisioning assets—things like data features, predictive models, algorithms and more—can be created and shared across the business. Your ‘Digital Teams’ have become the productivity backbone of your digital strategy. Innovation and efficiency can go together.

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The 2014 GonzoBanker Awards

Gonzobanker

A keen industry mind who banks the highest tweets-per-minute ratio of anyone out there, Bradley departed his VP digital strategy position at California’s $3B Mechanics Bank to be North American head of innovation for $77B and Top 20 worldwide bank Santander. The “How Twitter Can Advance Your Career” Award – Bradley Leimer.

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Finovate Debuts: Personetics Helps Banks Provide Personalized Guidance to Customers

Fintech Labs Insights

Livneh: We currently work with some of the largest banks and card issuers in North America and Europe, as well as some smaller institutions that have advanced digital strategies. Finovate: Who are your primary customers? Second is predictive analytics that can turn data into insights for the customer.