PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. Loyalty Programs Become Crucial Amid Rising Digital Sales . One recent PYMNTS survey found that 38.7

New York 214

New York Survey Digital Strategies Mobile 214

Gonzobanker

OCTOBER 13, 2020

With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources. Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. Appoint Digital Ambassadors.

Strategy 158

Strategy Digital Banking Digital Strategies Mobile 158

PYMNTS

JANUARY 19, 2021

s first publicly traded neobank, with a branchless digital-first approach to financial services that comes right as the pandemic has forced branches to close, and banking across online platforms is gaining critical mass. In an interview with Karen Webster, Anuj Nayar , vice president and U.S. Timing, as they say, is everything.

Digital Banking 290

Digital Banking Cards Digital Strategies Survey 290

PYMNTS

JUNE 15, 2020

That’s driven dealers and automakers to rewrite their business strategies with an eye toward creating new digital-sales tools that offer consumers more personalized, online services. But closed showrooms obviously aren’t profitable, so dealers needed digital strategies to lure potential buyers in. “I

Los Angeles 135

Los Angeles Online Digital Strategies Strategy 135

PYMNTS

NOVEMBER 20, 2020

Walgreens Chief Financial Officer James Kehoe said he doesn’t think Amazon’s push into the online pharmacy world is cause for concern. In the Cardholder Loyalty Engagement Report, PYMNTS surveys 2,115 U.S. Chipotle Personalizes Loyalty Program, Digital Ordering Experience. PayPal on Thursday (Nov.

Google 141

Google Payments United States Digital Strategies 141

PYMNTS

NOVEMBER 20, 2020

PYMNTS research shows that the shift to digital and mobile ordering solutions is especially robust in more populated locations. percent of those living in larger cities have pivoted to ordering online from restaurants that have traditionally offered table service, while 16.3 The study found that 25.8

Mobile 210

Mobile Regional Study Survey 210

PYMNTS

AUGUST 2, 2018

. “This creates an opportunity for beauty brands to provide assisted service online and offline not only where real human advisors don’t exist today, but even where they are available,” the report noted. However, at the same time, the survey consumers like both live and automated advisors equally.

Branding 101

Branding Video Survey Digital Strategies 101

PYMNTS

MAY 27, 2020

As PYMNTS found in a recent consumer study, 40 percent of individuals are doing more of their daily retail and transactions online, partly because, well, there’s no other way to do it. And as many as 22 percent of the population surveyed said those habits would stick. A recent survey showed that during April alone, 50 percent of U.S.

Mobile 280

Mobile Community Bank Cards Community 280

Perficient

NOVEMBER 5, 2020

I’ve outlined below some of the key items discussed in no particular order: COVID exposed that driving customers online does not mean the company knows the customer. Offline and online data are not synced so customers don’t always get the right ‘treatment’ or even discounts they are entitled to and expect.

Company 436

Company Customer Experience Groups Data 436

PYMNTS

OCTOBER 19, 2016

That, in a nutshell, is the takeaway from Astound Commerce’s recently released edition of its annual Mobile Research Survey. The more consumers use their smartphones, the more consumers want to use their smartphones, and they tend to reward the retailers that allow them to do so more easily and effectively.

Digital Strategies 100

Digital Strategies Retail Mobile Customer Experience 100

PYMNTS

DECEMBER 22, 2020

Ordering innovations have been especially useful as more consumers tap digital and mobile channels to select and purchase their desired menu items, So said. These results still marked an improvement compared to Q2, when sales were down 45 percent year over year, and So noted that digital comprised 60 percent of total Shack sales in Q3.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

MARCH 24, 2016

The verdict: Surprisingly, procurement seems to be back on track for going digital. According to Deloitte Global and North America Sourcing and Procurement Lead Brian Umbenhauer, the 2016 survey of trends among the chief procurement officers of the world is one of reflection.

Innovation 100

Innovation Marketing Digital Strategies social media 100

Celent Banking

JULY 12, 2016

In March of this year the Federal Reserve released the newest iteration of its consumer survey report on mobile banking, Consumers and Mobile Financial Services 2016. In the same Fed survey, 39% said the mobile screen is too small to bank, while 20% said apps were too difficult to use. There are a few possibilities.

Mobile 100

Mobile Survey UX Strategy 100

PYMNTS

APRIL 16, 2019

Part of the problem stems from the inability of charities to attract enough digitally skilled professionals, according to other reports. Still, even with such guidance, 63 percent of charities have no digital strategies. A few enhancements and improvements for sure, but revolution or even transformation certainly not.”.

Payments 182

Payments Chicago Strategy Digital Strategies 182

Celent Banking

JANUARY 20, 2017

According to the GTNews 2016 Transaction Banking Survey Report, 91% of North American corporates are evaluating their cash management partners. Clearly, these responses are evidence that large numbers of corporate clients are less than satisfied with the channel tools and the overall digital client experience being offered.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

PYMNTS

NOVEMBER 24, 2017

Not a bad haul in a digital world where Amazon is, as always, a formidable foe. The online growth spilled over into grocery, a category which showed the strongest momentum of all, as Sam’s Club sales excluding fuel were up 2.8 percent, and McMillon called out online grocery and free two-day shipping as lures for new customers.

Retail 128

Retail Mobile Strategy Digital Strategies 128

Perficient

SEPTEMBER 29, 2020

In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. He’s an amazing talent in terms of overall digital strategy and really helping clients develop a vision and, for that matter, drive digital transformation.

Marketing 294

Marketing Branding Data Industry 294

NCR

JUNE 3, 2016

In the financial services industry, remote deposit capture first entered the market in the early 2000s, and now according to a recent survey by the American Bankers Association, one in seven Americans use mobile check deposit. Organizations are looking for the next innovation that will transform the way they interact with customers.

Mobile 40

Mobile Customer Experience Software Strategy 40

PYMNTS

NOVEMBER 17, 2020

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim. How It Will Work.

Fraud 316

Fraud Michigan Security Cards 316

PYMNTS

DECEMBER 30, 2020

The American Bankers Association found that 82 percent of consumers favored banking digitally over visiting brick-and-mortar locations, even before the pandemic began, and a separate study found that 88 percent of credit unions surveyed in early 2020 planned to invest more in such technologies than they had during the previous year.

Trends 137

Trends Innovation Study Technology 137

FICO

JUNE 16, 2021

Pandemic lockdowns and social distancing pushed us online to discover how to do business with everyone from the local grocer, cafes, yoga teachers, furniture stores, pharmacies, and banks to name just a few. Our experience of these digital journeys varied enormously. Some businesses were already on the front foot with e-commerce.

Analytics 52

Analytics Survey Cards Customer Experience 52

CB Insights

MAY 10, 2018

Early consultants pioneered the tools and frameworks used to help companies develop a strategy: the 2×2 matrix, the Experience Curve, SWOT (Strengths, Weaknesses, Opportunities, Threats) diagrams, Porter’s Five Forces, and many more. Get exclusive access to our survey of 677 corporate strategy executives.

Strategy 78

Strategy Management Analytics Tools 78