Celent Banking

JANUARY 23, 2015

Earlier this month, Celent published a report providing an analysis of an October 2014 survey among North American banks and credit unions. The effort sought to understand the state of retail banking channel systems. It should be no surprise to find that revenue growth broadly remains bank’s #1 strategic priority.

Survey 100

Survey Mobile User Experience Digital Banking 100

PYMNTS

JULY 1, 2019

In the Leveling the Playing Field For Different-Sized FIs Edition of the latest Innovation Readiness Playbook™ series, a collaboration with i2c , PYMNTS surveyed more than 200 FI decision-makers to examine how institutional size relates to innovation. A dominant focus for small FIs over the next three years will be user experience: 57.4

Innovation 157

Innovation Innovation Strategies Survey Groups 157

Celent Banking

DECEMBER 1, 2014

Our US consumer survey and Canadian consumer survey point quite clearly to this. Americans and Canadians prefer to use bank provided tools to manage their personal finances. Possible challenges: Adding features to TD’s simplistic mobile app could be present technical and user experience challenges.

User Experience 173

User Experience Mobile Innovation United States 173

Chris Skinner

JUNE 2, 2017

IN THE SAME WAY THAT AMAZON IS RELIGIOUS ABOUT THEIR CUSTOMER EXPERIENCE. TENCENT IS RELIGIOUS ABOUT THEIR USER EXPERIENCE. WECHAT USER NUMBERS & ENGAGMENT MOST INTERESTING STATISTIC FROM WECHAT’S LAST DATA REPORT WAS… “ONLY 1% OF WECHAT USERS ARE ABOVE THE AGE OF 55.” DOESN’T EVERYONE IN CHINA USE WECHAT?

User Experience 259

User Experience Conference Mobile Customer Experience 259

PYMNTS

DECEMBER 2, 2016

With adoption rates low among millennials when it comes to traditional banking apps , starting in early 2017, the Pepper app will include Playbuzz’s suite of interactive formats, such as polls, quizzes and flip cards. The goal is to improve the user experience and boost engagement by providing personalized content, noted the report.

Mobile 100

Mobile Millennials Survey User Experience 100

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. The challenge is to take a traditional account opening process and transform it into a simple one.

Online 153

Online Security Course Mobile 153

Gonzobanker

JULY 6, 2021

Maybe this is the new reality for community bankers, but Cornerstone Advisors is seeing little evidence that they’re serious about implementing a comprehensive digital strategy. Topping their list of complaints: speed to market/pace of new improvements (or lack thereof) and integration challenges.

Strategy 156

Strategy System Risk Management Technology 156

PYMNTS

JUNE 10, 2020

Offering full-featured digital channels is therefore a must for financial institutions (FIs) looking to give customers smooth access to banking services — and it is poised to become a competitive advantage. Digital’s appeal to younger users has not been enough to push all FIs to offer comprehensive mobile banking services, however.

Mobile 130

Mobile Security Examples Study 130

NCR

JULY 6, 2017

In these countries, an average of 46 percent of survey respondents indicated they were engaged with the technology. Mr Gulamhuseinwala said that fintech firms are not only becoming key players in the current digital banking sector, but have the potential to shape the future direction of the market.

Fintech 56

Fintech Study User Experience Survey 56

PYMNTS

NOVEMBER 24, 2020

24) that the collaboration with Cellulant will help “drive consumer confidence in digital banking and boost the adoption of digital payments on the continent.”. Our clients trust us to not only be constantly innovating around digital banking and payments, but also to guarantee safety and security.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. An executive from Ally Bank made an interesting observation at a recent industry conference. This is an opportunity for banks.”.

Fintech 60

Fintech Customer Experience Mobile Security 60

PYMNTS

JULY 2, 2018

This consumerization of the enterprise has emerged as a heavyweight behind corporates’ digital transformations – but businesses aren’t consumers, and emerging technologies must address unique needs while still providing a positive user experience. Take mobile banking , for instance.

America 117

America Mobile Security Technology 117

Cisco

MAY 29, 2019

The potential cost of a poor user experience for mobile banking is high. Of those that abandoned at least one mobile activity, 31% shared their negative experience with a friend or family member, opened an account at another financial institution, filed a complaint, or discontinued their relationship. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

Jack Henry

AUGUST 13, 2014

These technology titans have the budgets and the users to create a first-class user experience and completely disrupt the way all of us view mobile banking and mobile payments. But can they focus enough to maintain what the banks and credit unions already know about this market? The answer is yes, I am different.

Google 108

Google Apple Mobile Community Bank 108

Cisco

MAY 29, 2019

The potential cost of a poor user experience for mobile banking is high. Of those that abandoned at least one mobile activity, 31% shared their negative experience with a friend or family member, opened an account at another financial institution, filed a complaint, or discontinued their relationship. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JULY 13, 2016

So, it follows that a company looking to build a digital bank would turn to those apps, and others like them, for inspiration. NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

Celent Banking

FEBRUARY 26, 2015

Controversy around the wisdom (or not) of investing in the branch channel amidst rapidly growing digital banking adoption is showing no signs of letting up. Consider three articles published in the past week: Bank Innovation covering Associated Bank branch closures to fund digital channel initiatives.

FDIC 100

FDIC Retail Digital Banking User Experience 100

FICO

JUNE 16, 2021

What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. In fact, the user experience of the ‘return goods’ was as good as the journey of buying them in the first place. Digital Consumers Unhappy With What Banks Deliver.

Analytics 52

Analytics Survey Cards Customer Experience 52

PYMNTS

NOVEMBER 25, 2019

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. Banks are never going to become obsolete,” VB said, “but they could end up becoming stored value accounts. The Where Will We Bank Next?

Google 272

Google Fintech Payments Apple 272

PYMNTS

JANUARY 2, 2017

DIGITAL BANKING TRACKER. The Digital Banking Tracker looks at how old ways of banking are evolving with the advent of faster technology that allows customers to get real-time updates on their accounts, share money with ease among contacts and even open accounts with a selfie. FASTER PAYMENTS TRACKER.

Retail 123

Retail Millennials blockchain Mobile 123

Fintech Labs Insights

JULY 22, 2015

Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. Fueled by a strong, open API strategy, Backbase’s platform gives FI’s the ultimate freedom and flexibility to work with any core and third party vendor, to create a best-of-breed digital banking offering for their clients.

San Francisco 12

San Francisco Video Fintech Data 12

PYMNTS

JUNE 4, 2020

It’s also about finding ways to deliver good functionality to customers before big FinTechs — which have high-level concepts of what challenger banks might look like — sweep in and swipe users away, he said. Webster noted that challenger banks of the past haven’t offered much in the way of a genuine challenge to traditional banks.

Mobile 141

Mobile UX Cards Payments 141