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Deep Dive: Strategizing Transparent, Holistic Digital Banking Transformations

PYMNTS

The number of online banking customers is growing worldwide, and FIs’ consumers are coming to expect seamless digital experiences as a result. One study recently determined that the number of digital banking users is expected to exceed 3.6

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A new digital bank needs a new customer service experience

Insights on Business

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand.

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TRENDING: How Credit Unions Give Digital The Personal Touch

PYMNTS

CUs are facing pressure on the regulatory side as well, with banking advocacy organizations like the American Bankers Association (ABA) pressuring federal regulators to block rule changes that would help CUs compete with large banks. A study from the Cuna Mutual Group found that CU membership has increased 3.5

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Mobile Cards Key To Winning Bank Accounts

PYMNTS

Banks and legacy financial institutions (FIs) might be wise to study what disruptive technologies recently did to the print publishing industry, taxi cabs, network TV, and a host of other businesses that were disintermediated with little to no warning in recent years.

Mobile 153
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QSRs Battle Fake Reviews With ID Tools

PYMNTS

Both of these channels are thus perfect targets for fraud, with cybercriminals posing as restaurants on social media and attempting to scam customers of their personal data, and fake reviews driving customers away from restaurants.”. Where you find customer data, you also find cybercrooks. A Fraudster’s Feast.

Tools 141
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Top 5 Surprises from FICO’s Fraud and Digital Banking Survey

FICO

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. Yet digital channels can often provide the best experiences at the lowest cost.

Survey 52
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Why bank branches—and human contact—are not going away any time soon

Accenture

Given that this trend is coinciding in with an ongoing shift by younger consumers towards more innovative channels—the likes of wearables, social media and instant messaging—it’s possible that the continued strong usage of branches is a transitory effect. But our study gives no indication of that. Stay tuned. [1-5]