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[Podcast] What If? So What? Episode 2: What If I Convinced The CEO To Embrace Design?

Perficient

Chris Bernard, VP of UX and Design, CDK Global is an executive focused on design, technology and strategy based in Chicago. Chris has 15+ years as a leader applying design thinking principles to organizational change, entrepreneurship, emerging technology, digital transformation, devices, software, and technical platforms.

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Part 1: What is Embedded Finance?

Perficient

Embedded finance is the “embedding” of payment or banking software into non-financial services companies’ operations. APIs allow data among disparate software systems to be transferred back and forth and used across applications. . The Technology Behind Embedded Finance . Interested in learning more?

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AdoreMe: Giving Lingerie A High Tech Touch

PYMNTS

Self-described as more of a tech guy than a lingerie guy, Lucaciu has coordinated a suite of tech offerings that not only get products in front of customers quickly, but also keep those customers engaged with sophisticated software and coding tools.

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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

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11 Commandments of Digital Banking: The Customer Journey

FICO

mobile, tablet, desktop) and how we leverage them to create an intuitive experience for the customer. This means utilizing modern platforms and software to make your banking experience better across all channels. Small UX improvements (like real-time address lookup) can have a big impact on customer experience.

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Create More Accessible Web Design for Disability Using These 3 Scenarios

Perficient

You might use software that can zoom in on the screen and provides a high level of text contrast to make it easier to see, or you may opt to use a screen reader. Scenario 3: Optimizing Images and Graphics for Visual Impairment. Now you are a student with a visual impairment reading an online study important to your capstone thesis.

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How We Build Products to Improve User Experience

Jack Henry

I believe these principles are not only applicable to building software applications and services, but can also be applied to a financial institution (FI) building a new account type or updating its customer service as it relates to digital customers. Read my recent blog post to learn more about UX/UI best practices.