Abrigo

MAY 24, 2024

Takeaway 1 Implementing the FedNow Service can help reduce interbank obligations, expand market reach, and enhance customer experiences. The FedNow Service is designed to enable instant payments, offering institutions an opportunity to enhance their service offerings and improve customer satisfaction.

How To 244

How To Fraud Resources Georgia 244

Abrigo

FEBRUARY 23, 2022

Making small business loans efficient and worthwhile Digitalizing the lending process can help financial institutions win small business loans and meet customers' needs. You might also like this webinar on small business lending best practices. The consumer demand for digitization and customer-centric banking is higher than ever.

How To 195

How To Lending Software Survey 195

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. The webinar featured Karen Webster from PYMNTS and Amy Parsons, senior vice president of global acceptance at Discover Financial Services and its payments brand, Discover Global Network.

Retail 137

Retail Millennials New York City social media 137

Abrigo

FEBRUARY 27, 2020

Digital technology standardizes and automates many of the tasks causing the biggest headaches and delays for lenders and credit analysts. Digital technology standardizes and automates many of the tasks causing the biggest headaches and delays described in the survey. Be ready to weather tighter times better than peers. That’s scale.”

Lending 243

Lending Survey Data System 243

South State Correspondent

MAY 18, 2022

At 19%, community banks ranked only above credit unions in delivering customers that were “extremely satisfied with the outcome of their problems and a whopping 35% that were “not satisfied.”. Why Customer Problem Resolution Matters. Solving problems is central to customer service. Putting This into Practice.

social media 195

social media Training Customer Experience Community Bank 195

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. They see partnering as very much a chance to ‘bolt in’ a better customer experience to their legacy back end in a time frame that can allow them to stay competitive.”. Register here.

Strategy 109

Strategy Fintech Study Customer Experience 109

PYMNTS

OCTOBER 20, 2017

ATMs have been around for decades, along with the challenges they pose for financial institutions – including security of a machine that can hold hundreds of thousands of dollars; the financial burden of operating a fleet of such complex machinery; and management of the suppliers, solutions and technologies that go into making an ATM tick.

ATM 101

ATM Operations Customer Experience Security 101

Perficient

OCTOBER 2, 2020

I attended the Adobe webinar “AI-Powered ‘Live Search’ for Magento + Early Adopter Program” and found that shoppers struggle with completing mobile purchases due to search inconsistencies. Consumers are increasingly moving to mobile commerce for their shopping needs, but how many are completing their orders?

Mobile 348

Mobile Trends Examples Groups 348

Perficient

JANUARY 19, 2021

Customers can’t shop as they normally would, causing complications for customers who aren’t digitally-savvy with online tools, such as a size chart or cart management. Digitally mature companies handle these processes differently, and here’s how: They Modernize In-Store and Online Returns.

Retail 309

Retail Examples Branding Cards 309

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Technology sets up future lending success. Optimize Technology.

Lending 221

Lending Technology Survey Examples 221

Abrigo

SEPTEMBER 20, 2021

You might also like this whitepaper: "Beyond PPP: Propel Growth and Profitability with Technology.". This will include any online lender, platform lender, fintech – this is going to be everybody.” We can help you improve efficiency and the customer experience of the business loan origination process. Consumer Lending.

Lending 195

Lending Data Compliance Regulation 195

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

Cisco

SEPTEMBER 6, 2019

Retail banks are taking artificial intelligence and machine-learning technologies and running with them. Armed with these tools, they’re adding speed and ease to banking and completely transforming the customer experience. Yet new technology is impacting banks’ workforces just as much as it’s impacting their customers.

Training 76

Training Customer Experience Retail Security 76

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

Abrigo

AUGUST 26, 2016

In a recent online survey of more than 1,000 bankers using Sageworks’ solutions, bankers indicated that priorities are fairly diverse. Eleven percent of bankers said improving the customer experience is the most important priority, according to Sageworks’ survey.

Survey 150

Survey Risk Management Leadership Strategy 150

PYMNTS

JUNE 8, 2016

Find out how to leverage innovative, already-available technologies during this evolution in the payments industry. Senior Director of Product Marketing for Advanced Authentication and Payment Security Solutions, CA Technologies. Solution Strategist, Payment Security Division, CA Technologies. Hannah Preston. Karen Webster.

CA 100

CA Payments Security Customer Experience 100

PYMNTS

MAY 22, 2017

But that “nameless Seattle-based coffee shop” he goes to every morning makes it easy to make and pay for his order online and then pick up said order as he is driving by — all seamless, all friction free. The opportunity inherent in constantly connected consumers is obvious — but, the webinar panel group noted, the challenges are prominent.

Online 111

Online Mobile Security Retail 111

FICO

SEPTEMBER 19, 2019

Customer satisfaction is contingent on the telecom providers’ ability to present personalized offers through these customer contacts. The leading recipe for delivering the ideal “best next offer” involves a collection of technologies and processes leveraging data, analytics and optimization. by Amartya Bhattacharjya.

System 40

System Analytics Data Customer Experience 40

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52

FICO

JANUARY 19, 2018

Through their own innovations and an overall advancement in technology, online retailers attracted customers away from legacy retailers with a wide variety of choices, low prices, and high convenience. The financial and retail sectors both have emerging competitors who are more technologically sophisticated than the incumbents.

Analytics 45

Analytics Millennials Retail Data 45

FICO

NOVEMBER 15, 2022

By 2024, 435 million Europeans are predicted to be using online and mobile banking – up from 398 million today. It improves customer interactions through digital and traditional channels, with optimized approaches that consistently deliver the most appropriate business and inform the very best customer outcomes. billion by 2024.

Analytics 52

Analytics Fraud Case Study National 52

PYMNTS

DECEMBER 21, 2016

Research also revealed that nearly 33 percent of consumers who buy online also pick up in store, and 60 percent of those consumers spend more during that in-store visit. But Gass said this is where merchants can talk to their vendors and ensure that the ones they have in place can handle the forthcoming changes in technology and services.

Mobile 100

Mobile Retail social media Payments 100