PYMNTS

MARCH 12, 2019

The company said it will expand into more states as it is permitted to, with Nebraska and Michigan coming in the next few months. ”

North Carolina 109

North Carolina Washington Nebraska Kentucky 109

Gonzobanker

JUNE 26, 2019

Lake Michigan Credit Union tackled the notorious “next best product” challenge by incorporating member data and overlaying organizational priorities. Lake Michigan calculated that just improving these two metrics has earned the CU millions of dollars with a three-year return of 157% on its investment.

Idaho 140

Idaho Michigan System Lending 140

Perficient

MAY 21, 2021

She completed the Programming for everybody course from the University of Michigan and an introductory coding course (which included both Python and Javascript) via Udacity. Prior education in computer science, specifically coding include completing online courses via Coursera and Udacity.

Milwaukee 348

Milwaukee Software Course Detroit 348

Gonzobanker

DECEMBER 14, 2023

Lake Michigan Credit Union CEO Sandy Jelenski – Since becoming CEO in 2000, Sandy has led the growth of LMCU from $400 million Union to $13 billion, all while building a mortgage business and servicing portfolio that nearly matches the size of the credit union’s balance sheet. This is a team that we don’t believe sleeps.

Fintech 195

Fintech Community Regional Technology 195

Independent Banker

MARCH 31, 2022

At-large director Doug Ouellette, Chief community banking officer, Mercantile Bank of Michigan, Grand Rapids, Mich. Hartings: ICBA’s ThinkTECH Accelerator brings fintechs and community banks together to enhance bank operations and the customer experience. Q: Are there any other opportunities you’d like to highlight?

Community Bank 239

Community Bank Community Industry Texas 239

NCR

DECEMBER 1, 2017

In an article for American Banker , titled ‘Don’t let community banking go from endangered to extinct’, Stephen Lange Ranzini, CEO and president of University Bancorp in Ann Arbor, Michigan, highlighted the need to “radically rethink” the regulatory approach to the community banking and credit union industry.

Community 56

Community Community Bank Michigan Lending 56

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. So talk about a busy area of focus and some hair pulling when it comes to customer experience? The bank’s strategy is laser-focused. It was the original data junkie. It is an innovator with tech (e.g.,

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

NOVEMBER 17, 2020

That’s one of the takeaways from a recent PYMNTS panel discussion with Visa ’s Director of Global Chip Product Tom Rapkoch , Keyno CEO Robert Steinman and Assistant Vice President of Digital Strategy and Innovation at Michigan State University Federal Credit Union Ben Maxim.

Fraud 316

Fraud Michigan Security Cards 316

Gonzobanker

DECEMBER 19, 2022

April Clobes, President/CEO, Michigan State University Federal Credit Union (East Lansing, Mich.). The Smarter Bank Customer Experience Award. A relationship bank with a 37% efficiency ratio? As Joe Biden would say, “Come on man… outstanding.” ” GonzoBanker of the Year: Credit Union.

Community 216

Community Fintech Industry Innovation 216

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. Purple = Customer Experience.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

JULY 18, 2018

“Pop-In@Nordstrom is all about introducing our customers to the best of what’s out there, and we are excited to partner with a like-minded brand like Casper that leads with innovation and a strong customer experience.”.

Los Angeles 100

Los Angeles Seattle Texas Washington 100

CB Insights

JULY 16, 2017

Stated investment focus: The Internet of Things (car/home/health), data and analytics, innovative customer experiences, distribution (i.e. Aviva has targeted four areas for investment: IoT, data & analytics, customer experiences and distribution. new sharing economy platforms). in funding. Munich Re/HSB Ventures.

Strategy 28

Strategy Marketing Analytics Innovation 28

PopularBank

FEBRUARY 25, 2020

The first project that we worked on and was tasked to complete was the US Customer Experience Dashboard. We were able to establish a connection from the branches to [our corporate offices] and gather all complaints, feedback, inquiry and issues relating to the customer. How was the work engaging or impactful?

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

CB Insights

SEPTEMBER 17, 2018

Many large companies like Nestlé are setting up bottling facilities in economically depressed areas like rural Michigan, where they receive additional tax breaks for building infrastructure and creating jobs while paying next to nothing for the water itself. Bottled water sells for an average of $1.22 per gallon in the U.S.

Industry 67

Industry Branding Retail US 67

CB Insights

JULY 19, 2017

Their goal is to find ideas that “enhance or refine an existing AT&T product or customer experience.” Each focuses on a different industry: home and connected cars, healthcare, cybersecurity, software-defined networks, the IoT, and more. McKesson and the Mayo Clinic. Innovation Lab Name: Center for Innovation.

Innovation 74

Innovation San Francisco Georgia Technology 74