Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

MAY 30, 2018

From up-and-coming players like Beautycounter and Glossier to more prominent companies like Estee Lauder and Clinique, the beauty market is increasingly oversaturated with both old and new options. We do that by focusing on integration between eCommerce sites, social media and marketing efforts, and the stores and boutiques we own.”.

Data 110

Data Branding social media Online 110

PYMNTS

APRIL 27, 2018

There’s a rule of thumb at fast food and quick-serve restaurants (QSR): a seven-second reduction in customer wait time results in an average 1 percent gain in market share. The company, started by celebrity chef Danny Meyer, said the kiosks should make staff more available to focus on food preparation and the customer experience.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

FEBRUARY 4, 2019

Customers bag their purchases at a checkout station, and a receipt is available through the app or via email. The projected value of the global POS software market by 2024 is said to be $30.9 Massachusetts locations. And nearly three quarters — or 73 percent — of consumers want self-service technology, such as self-checkout.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

MAY 11, 2017

But in their wake are the fast followers who watch these leaders open markets, prove the demand and then jump in with solutions that address some of the vulnerabilities that these first movers inevitably encounter. But making that happen requires paying attention to the many details that can bedevil a great customer experience.

Mobile 101

Mobile Customer Experience Management Operations 101

PYMNTS

NOVEMBER 23, 2016

Waltham, Massachusetts-based eCommerce solutions company Yottaa has made a big splash in the commerce space in the past few years. We’ve been in the market with a product for about three years with an amazing, forward-thinking customer base,” said CEO Rich Stendardo. Think back a few years ago.

Retail 100

Retail social media Massachusetts Mobile 100

PYMNTS

JANUARY 9, 2017

Humans have to eat, which means they have to buy food at least sometimes, but generally speaking, wandering the market to fulfill that need is more felt as a chore than as a good time had by all. When its first Massachusetts store opened last year, 2,000 people lined up to get inside. The Customer Experience .

Millennials 100

Millennials Massachusetts Course Training 100

Independent Banker

JANUARY 26, 2016

Kimberly Myszkewicz ( kimberly.myszkewicz@rate-watch.com ) is marketing manager at RateWatch, a company in Fort Atkinson, Wis., Producing a de-commoditized offering with advantageous pricing for the assertive rate-sensitive depositor often creates a mutually satisfying negotiation and overall customer experience for these depositors.

Omaha 70

Omaha Community Community Bank Massachusetts 70

Fintech Labs Insights

AUGUST 10, 2016

Interactions CEO Mike Iacobucci said he plans to use the funding to meet the “widespread, growing demand” for its speech and natural language offerings and to boost sales and marketing efforts.

Massachusetts 12

Massachusetts Training Customer Experience Capital 12

Perficient

FEBRUARY 23, 2021

She’s worked for 45 years as a nurse at every single hospital, nursing home, penitentiary in Massachusetts. I spent the majority of my childhood shadowing my mom. She’s a nurse. And I’ve really watched her deliver amazing care, and also being able to really see what good access to health care can do.

Community 484

Community US Massachusetts Strategy 484

Tech and Finance

JUNE 22, 2016

We wanted to focus on the complete customer experience. You won’t fully own the customer experience unless you are taking the risk. With life insurance, the smallest change at the front end of your experience can have massive implications. Want to make a change to your marketing strategy? Looking Forward.

Policies 32

Policies Regulation Industry Data 32

PYMNTS

MAY 21, 2016

In partnership with Nuance Communications, the same Massachusetts-based company behind the voice of Siri, the bank is piloting the technology in order to initially promote voice-activated functionality around spending tracking. to roll out a voice technology offering. When it may rollout beyond his geography, he could only speculate.

Technology 115

Technology Trends Maine Digital Banking 115

Gonzobanker

DECEMBER 14, 2023

Merger of Equals Deal of the Year (Credit Union) – Spire Credit Union and Hiway Credit Union put 2+2 together to make a $4 billion institution in the Minnesota market. While Huntington is down like most bank stocks, the pain hasn’t been as severe, and Huntington doubled down on local markets in 2023 by consolidating business units.

Fintech 194

Fintech Community Regional Technology 194