Remove Customer Experience Remove Leadership Remove Operations Remove Risk Management
article thumbnail

The Four Pillars of Smarter Bank Leadership

Gonzobanker

Financial institutions standing in 2030 will have completed a significant and gut-wrenching transformation of their leadership talent. To overcome the struggle, banks need to build leadership teams that align with how a future “Smarter Bank” will operate. That’s the new DNA we need to increase across the banking industry.

article thumbnail

Bank CIOs Must Break Through The Tactical Barrier

Gonzobanker

While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology. The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets.

Resources 146
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Win Small Business Loans This Year

Abrigo

Indeed, the financial institutions surveyed most frequently identified the following as their top challenges in small business lending: Efficiency Process, operations, and staffing Competition Over half of the survey respondents cited efficiency as a challenge when it comes to small business lending. Knowing Your Customer.

How To 195
article thumbnail

Do you know your bank or credit union’s top priorities?

Abrigo

Does senior leadership do a good job of communicating its top priorities? Sageworks Senior Risk Management Consultant Rob Ashbaugh said many financial institutions are focusing on portfolio growth in order to offset the profit-pinching effects of low interest rates and thin margins.

Survey 150
article thumbnail

Trust: Once Again the Most Precious Currency in Banking

Gonzobanker

If running the capital plan numbers indicates that growth needs to slow, banks will need new tactics to drive profitability, and a major focus will return around operating efficiencies. Reaching out to large depositors with white glove service should also be included in the customer playbook.

article thumbnail

10 Top Banking Podcasts You Should be Listening to

Abrigo

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. And for many people heading back to the office from remote work, podcasts can be a productive and enjoyable way to pass the commuting time.

Community 195
article thumbnail

Are you a bull or a bear, and how will it impact your planning for 2020 and beyond?

Gonzobanker

How do we elevate our credit and operational risk visibility to ensure capital preservation and demonstrate strength to stakeholders? Elevate priorities that support digital, automation and customer experience. Will an ITM or ATM be enough to retain customers? Risk Management.