Customer Experience Innovation Technology Texas 
Bank Innovation
APRIL 10, 2020
The technological upgrades Happy State Bank made prior to the COVID-19 crisis has helped the lender service and onboard customers digitally and deploy its own SBA Paycheck Protection Program platform in a matter of days, CEO J. Pat Hickman told Bank Innovation.
PYMNTS
OCTOBER 16, 2018
In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. These technologies bring more options for consumers to order and pay for their meals, such as kiosks and mobile ordering. With the addition of kiosks, McDonald’s is focusing on customer experience and choice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PYMNTS
JANUARY 22, 2019
To capture this spending, grocers are driving innovation through their brick-and-mortar stores with delivery and pickup efforts (among other initiatives). Nearly two in 10 — or 17 percent — of customers in the survey sample preferred Kroger. percent — of customers in the survey sample preferred Albertson’s.
PYMNTS
NOVEMBER 20, 2019
. “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them,” said Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience. Using real-time tracking, customers can find out when to expect their orders to arrive.
PYMNTS
OCTOBER 23, 2020
Other credit unions are rolling out innovative digital offerings that target younger consumers, who have become a key demographic for CUs as their membership bases grow older. Texas Trust Credit Union turned to a “Game of Thrones”-inspired loan offering in an effort to appeal to younger demographics, for example.
PYMNTS
APRIL 3, 2019
Convenience stores (C-stores), overall, are in an innovation rut. It’s almost as if pay at the pump has become a pit stop for innovating and using IT to their advantage. It’s almost as if pay at the pump has become a pit stop for innovating and using IT to their advantage. When It Comes To C-Store Innovation, Size Matters.
William Mills
DECEMBER 12, 2017
Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. In fact, 97 percent of online applications are abandoned by the customer, according to Forrester.
Expert insights. Personalized for you.
284 
Let's personalize your content