Customer Experience Innovation Resources UX 
Perficient
MAY 6, 2022
According to industry research, 73% of all people point to customer experience as an important factor in their purchasing decisions. Moreover, customers in the financial services industry are increasingly interested in using their go-to firm to cover more of their needs, rather than using multiple providers.
South State Correspondent
JANUARY 23, 2023
Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. With the ability to understand and respond to natural language, ChatGPT is an easy way to leverage artificial intelligence to harness data or resources on the internet.
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Gonzobanker
FEBRUARY 23, 2022
As the collision of traditional banking and fintech continues, there will be more competition and more innovative banking solutions due to the increasing number of actors seeking defensible niches and operational scale. Pursuing BaaS doesn’t have to take focus away from primary customers. assets, citing high NIE.
Perficient
AUGUST 30, 2022
In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)
Celent Banking
MAY 5, 2017
In addition to trying to provide an amazing customer experience, almost all challenger banks share the same commitment to fee transparency. When BBVA bought Simple , CEO Josh Reich said that BBVA would provide them with the resources to grow faster. Many took this as an admission that customer growth was slower than expected.
Perficient
MAY 21, 2021
Prior to Bright Paths, Kelsey was self-taught and used multiple resources to learn Python in under one month. She is a former social worker with experience working with individuals living with severe mental health issues, addictions, homelessness, sexual assault, and/or HIV. Kelsey Ravin is a new face in the tech industry.
Perficient
FEBRUARY 25, 2021
To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Resources are stretched thin, triggering frustration. Barrier 3: Lack of Alignment. Heels dug in.
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