Perficient

FEBRUARY 22, 2023

The Summit brings together experts in the field, including bank executives, technology vendors, and consultants, to discuss the latest advancements in automation and its impact on the banking industry. Next, we’re observing a continuously increased focus on customer experience.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. Data and Authentication Frustrations. Biometrics and Onboarding.

Security 133

Security Data Fraud Tools 133

PYMNTS

SEPTEMBER 5, 2019

The latest Call Center Commerce Tracker looks at how call centers are using artificial intelligence (AI) and biometrics to keep customers satisfied and safe, as well as new voice and visual trends. Three-fourths (76 percent) of call center leaders felt confident that they could prevent ATOs without diminishing the customer experience.

Tools 149

Tools Knowledge Base Google Technology 149

PYMNTS

SEPTEMBER 5, 2019

Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts. Many customers still like the convenience of KBA tools, however, which is why Lindsay Sacknoff, head of U.S.

social media 116

social media Fraud Tools Knowledge Base 116

PYMNTS

SEPTEMBER 22, 2017

A large number of banks and online sites still rely on knowledge-based authentication. The template-matching algorithms embedded in the Face Match technology automatically, [and] repositions the photo ID within the template frame by making necessary modifications in photo size or position. You know the ones.

Innovation 140

Innovation Knowledge Base Online Mobile 140

NCR

DECEMBER 20, 2017

The upside of this is increased convenience and a stronger customer experience , but the downside is a wider range of potential attack vectors for criminals to exploit and banks to defend against. As the Javelin research suggested, one technology that holds a lot of potential is biometric authentication.

Security 77

Security Knowledge Base blockchain Analysis 77