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A Bank Automation Summit Preview: Key 2023 Banking Automation Trends

Perficient

The Summit brings together experts in the field, including bank executives, technology vendors, and consultants, to discuss the latest advancements in automation and its impact on the banking industry. Next, we’re observing a continuously increased focus on customer experience.

Trends 474
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Wolf, Goat and Cabbage: The Digital Customer Experience Riddle

FICO

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

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‘New Year, New Me’ CX Edition

Gonzobanker

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

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We Can All Learn From Crypto.com’s Hack and Response

Perficient

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294
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10 Questions Banks Should Ask About Their Digital Account-Opening Capabilities

Perficient

Customers who stop will lose their time and effort because the process cannot be started where it ended on mobile or other channels. Have we optimized our know your customer (KYC) procedures for digital account opening? Do you need to ask all the questions? Does our mobile app perform well under all conditions?

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ID Verification Benefits Both Consumers And eCommerce Sites

PYMNTS

The new Tracker adds that “up to 25 billion connected smart devices are expected to be in use by the end of next year, prompting businesses to consider these technologies’ roles in enabling seamless consumer journeys. That doesn’t leave a whole lot of room for error, customer experience-wise.

Security 189
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Recap of Money 20/20 USA 2023 and 10 Banking Thoughts

South State Correspondent

Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. Few speakers or vendors had solutions for how banks are going to efficiently index, manage, and optimize their knowledge base, not to mention customer data. Maybe a topic for next year?