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Customer Experience in Financial Services

Celent Banking

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.

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Young Consumers Love to “Buy Now, Pay Later” – Here’s What to Know About the Explosive Fintech Trend

Perficient

When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout. Apple is planning to make this service available at both online and retail stores – if you can use Apple Pay for it, you can use Apple Pay Later for it.

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Vyze Doubled Its Financing Volume Last Year

PYMNTS

Vyze, a cloud-based financial technology company for retailers and manufacturers, announced Wednesday (Jan. Vyze is disrupting the traditional financing paradigm to give more consumers more purchasing power when shopping online and in stores,” said Keith Nealon, CEO of Vyze, in the press release.

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FinovateSpring 2017 Live Blog – Day 1

William Mills

He has more than 30 years of experience in financial technology and is a recognized leader in financial and technology marketing. Harnessing data science and deep marketing expertise, he and his team deliver analytics-driven Customer Experience solutions. #finovate Tweets.

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How will the Apple Watch and other tech evolutions impact banking?

Abrigo

It’s not just the technology industry that is constantly evolving – many other industries must also remain adaptable to the changing landscape of the American consumer. Other tech updates in banking aim to make their customersexperience more personal and convenient. One such industry is banking.

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5 SEO Tactics to Increase Traffic to Your Website: Part 2

William Mills

Search Engine Optimization tactics to improve your digital footprint in the financial technology industry. In our last blog, we talked about how identifying keywords important to your company and technically optimizing your website are the starting points to increasing traffic to your website. However, that is just the beginning.

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FinovateSpring 2017 Live Blog – Day 2

William Mills

ALL LENDERS whether banks, credit unions or independent mortgage bankers MUST step up their customer experience and reduce costs with new technology from companies like BeSmartee. Again, another great UI show how a loan officer can work faster creating a better customer experience. Omnichannel campaigns online.