Remove Customer Experience Remove Financial Technology Remove Fraud Remove Marketing
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Don’t miss these IBM sessions at Money20/20

Insights on Business

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. For those in marketing, data and analytics roles who have business operations responsibility. Customers expect personalized engagement at every touch point. Monday, October 22, 2018.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. or largely focused on the domestic banking market. If you have an interesting podcast to share, please send it to marketing@abrigo.com. Financial Businesses. Fraud Prevention.

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Putting smart to work in financial services: IBM at Money20/20

Insights on Business

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

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Celent Model Bank Awards 2017: Banking Products Innovation

Celent Banking

The majority of submissions in the Products category came from banks in developing markets, with only a handful from large global banks. Capabilities include accelerated check clearing, enhanced mobile wallets, simplified fraud controls, and streamlined charitable donations. The submissions represented two approaches to Open Banking.

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Celent Model Bank Awards 2017: Banking Products Innovation

Celent Banking

The majority of submissions in the Products category came from banks in developing markets, with only a handful from large global banks. Capabilities include accelerated check clearing, enhanced mobile wallets, simplified fraud controls, and streamlined charitable donations. The submissions represented two approaches to Open Banking.

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5 ways AI can improve customer service

Independent Banker

First, with AI’s ability to mimic human intelligence, community banks can quickly process huge amounts of data to ease customer friction. Then, by monitoring AI as it works, banks can see where their customers’ experience can improve. Here are common issues customers experience that AI could improve. “My

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William Mills Agency Issues Bankers as Buyers Report Which Explores Technology Decisions and Forces Impacting Innovation in 2018

William Mills

–Research and perspective provided by 45 sources in free report for the financial industry–. William Mills Agency, the largest independent public relations and content marketing firm specializing in the financial industry, released its 15th annual financial services industry report, Bankers As Buyers 2018 today.

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