Customer Experience Digital Strategies Marketing Study 
Perficient
DECEMBER 10, 2020
The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? ” Pega Study. Expectations vs Reality.
Perficient
NOVEMBER 10, 2020
I talk with a lot of companies who want to up their game in delivering a better customer experience. ” There’s no doubt that many efforts to improve customer experiences is very difficult and is a lot of effort. But isn’t the value of achieving the desired experience worth it? Source: KPMG.
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Perficient
AUGUST 4, 2023
Partnering with the right digital transformation service provider is vital to thrive in this digital age. A proven track record of guiding businesses through digital complexities is crucial for unlocking their full potential, driving efficiency, and ensuring exceptional customer experiences, leading to long-term success.
Perficient
FEBRUARY 24, 2021
He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average. Jon focuses on finding ways to surprise and delight Truman’s customers. Kim Williams-Czopek is a Director of Digital Strategy at Perficient.
Insights on Business
MARCH 6, 2019
AI implementation grew by 270% in the past four years, and 37% in just the past year, according to a 2019 Gartner study. Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2] Digital humans by UBS and U Bank [6]. The future is already here.
Perficient
SEPTEMBER 29, 2020
In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. What will be different this holiday season and how to adjust your strategy accordingly. With me today is Jim Hertzfeld, our Chief Digital Strategist. Eric: Awesome.
Cisco
APRIL 7, 2019
It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions.
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