FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Some Consumers Lack Confidence in Bank Security, Dissatisfied.

Survey 52

Survey Fraud US Customer Experience 52

PopularBank

OCTOBER 28, 2020

Popular Bank will also bolster and enhance products and services to meet the needs of its consumers and small businesses, including the addition of business bankers to remaining branches to meet commercial and small business banking demand. Of the 11 branches closing, eight are within two miles of another Popular Bank branch.

Puerto Rico 52

Puerto Rico New York Metro Community 52

PYMNTS

JULY 16, 2019

“One of the challenges regional and community banks and credit unions face is the complexity of physical data integration in their data centers,” said Prasanna Narayan, head of product at Ondot. Instant digital issuance, mobile onboarding, and transaction enrichment are among the many digital card tools clients can tap. “A

Innovation 128

Innovation Compliance User Experience Cards 128

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. billion bank in the Mid-Atlantic region.

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

MARCH 3, 2020

Features such as these allow customers to perform a range of banking interactions that would be impossible at traditional ATMs, such as opening accounts and obtaining new credit cards. Alabama-based Regions Bank deployed advanced ATMs as part of its digital push, replacing human tellers at many of its drive-thrus.

ATM 151

ATM Fraud Study Regional 151

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Bobsguide

FEBRUARY 22, 2022

The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences. Furthering the government’s vision of moving operations and infrastructure to the cloud, BDB wanted to host the entire core banking platform on a public cloud.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Gonzobanker

APRIL 4, 2024

Dave claims that it “serves 10 million members with banking, financial insights, overdraft protection, building credit and finding side hustles.” That’s similar to MoneyLion, whose Q2 2023 securities filing claimed the company had “nearly” 10 million customers.

Comparison 93

Comparison Fintech America Survey 93

FICO

JUNE 15, 2023

Since worries about regional bank struggles and an uncertain stock market are driving people with cash to look for safe havens and good interest rates, it pays to be very careful about security as well as who is behind the friendly new banking brand. Is Sending Money Too Simple?

Fraud 52

Fraud South Carolina Survey Management 52

South State Correspondent

OCTOBER 28, 2022

Many of the new banking and payment technologies have now far eclipsed traditional cores’ capabilities. While this was a big idea from the past, there was still lots of energy around moving banks to a public, private, or hybrid native cloud construct in their architecture. We are still baffled why this is a debate, but it is.

Conference 195

Conference Technology Las Vegas Trends 195

PYMNTS

APRIL 20, 2017

“Challenger banking has evolved to be a microcosm of FinTech trends and innovation — with the sheer level of competition and diverse trends in the various regional markets making it an ideal ecosystem for observing.”. most KYC for challenger banks is handled by scanned ID documents,” explained Mohan. “In In the U.K.,

Compliance 110

Compliance Innovation social media Lending 110

Gonzobanker

DECEMBER 19, 2022

Chuck Purvis, Coastal Community – Purvis waved the flag of innovation in the credit union industry, helping Coastal become famous for its usage of interactive teller machines (ITMs) and launching the Constellation Digital Banking platform. The Smarter Bank Customer Experience Award. talent market.

Community 216

Community Fintech Industry Innovation 216

Fintech Labs Insights

JULY 1, 2016

Speaking to the concerns over the authentication challenges with mobile payments, CREALOGIX CEO Thomas Avedik emphasized how important it is for banks to find “a method that is extremely safe, cost efficient and that is also helping them to offer unrivalled customer experience.” CREALOGIX raised $25.4

Technology 16

Technology San Francisco Mobile Digital Banking 16

Alex Jimenez

FEBRUARY 27, 2019

Chris Brasher, Head of Banking Ops at Regions Bank talked about using Watson not just to drive more self-service but also to help bank staff assist customers better and quicker. The drivers of their move consisted of predictability, security, and speed. Open Banking/APIs. Cybersecurity.

blockchain 40

blockchain Conference Security Innovation 40

CB Insights

FEBRUARY 13, 2020

These APIs handle everything from acceptance and processing to settlement and reconciliation, while ensuring compliance and security. Issuing serves corporate expense and digital banking use cases, among others. This is particularly useful for businesses operating in regions outside of the US. Source: Stripe.

Online 98

Online Company Retail Payments 98

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78

William Mills

SEPTEMBER 9, 2016

Listening to banks and realized that they don’t have sentiments of their customers to create insights and they were not looking forward. Built a solution called Customer Insight for banking. Opportunity list on side list customers who have a high propensity for something to happen. This is where catamera comes in.

social media 40

social media ATM Mobile Customer Experience 40

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Finance: Demand for contactless options accelerates digital adoption. Branchless banking. Security: Higher internet usage and data generation lead to increased investment. Online grocery. Enhanced e-commerce. Cloud call centers.

Industry 101

Industry Technology Online Video 101