FICO

JANUARY 11, 2021

But, taken too far, having too many controls makes for a frustrating experience that can drive customers away. How can banks deliver unified experiences across multiple channels, with the right amount of friction, to navigate the fine line between fraud reduction and customer experience?

Fraud 52

Fraud Customer Experience Survey Mobile 52

Independent Banker

AUGUST 26, 2015

Paperless document-signing technology is growing among banks and consumers. Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. By Mark Pfeifer.

Community Bank 70

Community Bank Minneapolis Community Online 70

Gonzobanker

MARCH 6, 2020

Loan and deposit operations processes often utilize myriad systems to manage daily work. Many financial institutions are leveraging robotic process automation (RPA) capabilities to improve customer experience and remain competitive. Technology: The ‘Must Have’ List Is Growing.

Operations 86

Operations System Groups Technology 86

Gonzobanker

MAY 21, 2019

There are no visible managerial processes tied to customer experience and learning. I cannot obtain working documentation regarding today’s customer experience, and no single member of the executive team can speak authoritatively regarding the bank’s digital channel.

Customer Experience 112

Customer Experience Analytics Management Operations 112

PYMNTS

JUNE 5, 2020

Financial Institutions (FIs) that adopt open banking allow third parties like FinTechs to integrate with their application programming interfaces (APIs) to provide personalized financial management and payment apps that draw on bank customers’ data. Even if your products are not covered per FinCEN in the U.S.,

Security 174

Security Fintech Data Fraud 174

PYMNTS

MARCH 11, 2016

As Bise pointed out, not only does this strategy aid in improving the overall customer experience and reducing risk, but it also allows companies to keep pace with the changing customer acquisition landscape.

Data 100

Data Customer Experience social media Fraud 100

Social Assurance

APRIL 13, 2021

Don’t you remember when you were building your business case for implementing mobile deposit, and your Chief Risk Management Officer almost fell off her chair with the sheer thought of the amount of fraud that was going to occur? For example, AI has made it possible for mobile check deposits. Efficiency Ratio. Net Income.

Branding 15

Branding Fraud Arizona Data 15

Fintech Labs Insights

NOVEMBER 18, 2015

Avoka’s digital commerce platform helps banks, insurance and wealth management institutions overcome the challenge of “selling” financial products by offering a frictionless, omni-channel customer experience. Backbase DBP for Wealth Management uses a beautiful customer experience that runs on any device.

Company 12

Company Comparison Customer Experience Management 12

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Key Partnerships & Customers. Key Advisory Board Members.

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

SEPTEMBER 1, 2015

Authy delivers proven fast-to-implement, highly scalable and reliable 2FA with an intuitive user experience and a powerful API. Using cutting edge technology, Auvenir is setting the new standard in compliance and assurance. Ephesoft Smart Capture solutions classify documents and extract meaning from their content.

Company 12

Company Software Analytics Mobile 12