Community Bank Customer Experience Industry social media 
South State Correspondent
MAY 1, 2024
For inspiration in banking innovation, we often look to other industries. With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. Leveraging social media, Gentle Monster started to get traction.
Independent Banker
MARCH 31, 2022
To sum it up, these leaders are all in and all heart for community banking. Here stood a group of experienced and passionate community bankers who have dedicated themselves to advocating for the industry they care so deeply about. “I’m This is why sharing our customer stories is so important. By Molly Bennett.
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Independent Banker
SEPTEMBER 30, 2021
In this feature, we’ll look at a number of ways you can continue to build trust—an especially crucial task as the pandemic continues, telecommuting persists and consumer banking practices evolve. But for most community banks, building a trustworthy brand isn’t a conscious effort. fashioned customer service.
Gonzobanker
MAY 23, 2024
Cornerstone surveyed over 300 community banks and credit unions and found that more than 60% are not satisfied with their current core provider across several categories. Some financial institutions have recently converted core systems, but they haven’t seen material improvements to their customer experience or efficiency.
Abrigo
MAY 5, 2022
In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. BankTalk BankTalk by Remedy Consulting posts twice-a-month episodes for both banks and credit unions.
South State Correspondent
OCTOBER 4, 2022
Pioneered by the hotel industry, many banks have copied this tactic, but none have been able to scale it. Banks often benchmark themselves to the categories and classes below published by the American Customer Satisfaction Index. To track if they are wowing the customer, banks compare their score to the benchmark.
PYMNTS
JUNE 14, 2019
However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. banks, the banking industry was found to be lacking. The study didn’t examine in-depth why particular banks outperformed others.
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