Gonzobanker

DECEMBER 19, 2022

As expected, these rate hikes stopped the mortgage industry in its tracks. Financial institutions that relied on mortgage banking fee income as a key earnings component have been left to make big adjustments. 2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 14, 2023

Bank leaders must feel like Rocky Balboa after 15 rounds with Apollo Creed. Just think of what the industry dealt with in the last 12 months: The brunt of the unprecedented scope and pace of Fed rate hikes hit home, and banks have seen an.80 The housing industry, and mortgage banking revenue, came to a stop.

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. banks, the banking industry was found to be lacking. Customer experience in all channels directly affects satisfaction.

Retail 103

Retail Study Online Mobile 103

Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. Chris Jundt, First State Bank & Trust. Cashing in on efficiencies.

Lending 91

Lending Community Bank Community North Dakota 91

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Corey Neil.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Community banks and credit unions, in total, have 56 million. It involves trial and error.

Customer Experience 128

Customer Experience Strategy Community ATM 128

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Bad things about the banking industry. Let us break it down for you.

Idaho 170

Idaho Community Industry Strategy 170

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Gonzobanker

JULY 9, 2018

Rather, I’m pumped up by the implications and where I believe the financial industry is going as a result. Established names like Oracle , SAP , SurgarCRM and Pega need to build much more specific frameworks for the banking industry to have a chance of getting short-listed for evaluations.

Customer Experience 61

Customer Experience Technology Industry Community Bank 61

Gonzobanker

DECEMBER 20, 2019

Kent Oram, CEO, Idaho Central Credit Union – As evolution, revolution and occasional shareholder dilution occur across the industry, a leader in Idaho has quietly worked over the past 12 years on accumulating legendary performance. It was always clear how much Jones loves his credit union, his team and his community.

Idaho 148

Idaho Conference Data Marketing 148

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. billion-asset, 85-branch community bank based in Rockland, Mass., is not typical.

Innovation 70

Innovation Community Bank social media Community 70

FICO

APRIL 21, 2020

While the net effects of COVID-19 have yet to be fully realized, we can assume that it will forever change the way many businesses interact with their customers. Even before the Coronavirus outbreak, a digital transformation was already taking place. More Contactless Customer Experiences.

Community Bank 75

Community Bank Community Lending Fraud 75

Gonzobanker

JUNE 26, 2019

Digital & Marketing. Credit Union of Texas used MuleSoft ( purchased by Salesforce last year ) to tackle digital banking improvements. The primary focus was integrating authentication with the credit union’s digital banking system to improve the online lending experience with prefilled applications.

Idaho 129

Idaho Michigan System Lending 129

Gonzobanker

DECEMBER 17, 2021

MOEs like this are rare in the credit union industry, but we expect with continued demands for scale there will be more. Best Fintech Acquisition by a Bank. Fifth Third Bank ’s August acquisition of digital healthcare platform Provide (purchase price not disclosed). Credit Union Merger of the Year.

Fintech 142

Fintech Strategy Leadership Lending 142

Gonzobanker

MARCH 26, 2019

These major vendors are pursuing strategies to gain scale and build the firepower to invest in new technologies and customer experience capabilities. Yet, while mega-payments players could potentially improve their future service offerings, the reality is it leaves bank and credit union executives with fewer vendor choices.

Community Bank 75

Community Bank Technology Payments Innovation 75

Gonzobanker

DECEMBER 19, 2016

As the year draws to a close, there’s a theme resonating throughout the industry: tired and complacent financial institutions are being pushed around and torn apart. We can’t bank on this near-term stock rally staying around forever. This industry is consolidating fast! What words describe 2016 GonzoBankers?

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

As the year draws to a close, there’s a theme resonating throughout the industry: tired and complacent financial institutions are being pushed around and torn apart. We can’t bank on this near-term stock rally staying around forever. This industry is consolidating fast! What words describe 2016 GonzoBankers?

Utah 60

Utah System Community Marketing 60

PYMNTS

SEPTEMBER 23, 2016

Nine years after the introduction of the iPhone to the market — and the subsequent great mobile leap forward — the verdict is pretty much in on mobile banking applications: Consumers like it, verging on loving it, and are eager for more of it. The first is the obvious issue: They lack the massive scale and deep IT pockets of the large banks.

Mobile 100

Mobile Community Bank Tools Community 100

Fintech Labs Insights

JULY 22, 2015

Developers will learn how they can resolve their customers’ pain-points with a simple-to-use REST API. Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. Fidor Bank introduced community banking five years ago. It embraced Bitcoin and Ripple two years ago.

San Francisco 12

San Francisco Video Fintech Data 12

CB Insights

MAY 15, 2019

We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

SEPTEMBER 1, 2015

Bleu’s vision is to change the payment experience and create new platforms for mobile transactions. Buzz Points partners with community banks and credit unions to reward consumers for buying local and banking local. SaleMove’s vision is to meet and exceed the in-person customer experience online.

Company 12

Company Software Analytics Mobile 12