PYMNTS
JULY 28, 2017
Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. Some may argue that retailers should be extra careful when it comes to chatbot development, but others are moving forward at full force. What’s the effect of chatbots on the retail industry?
Perficient
FEBRUARY 24, 2021
In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average.
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PYMNTS
JUNE 12, 2019
One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). LISNR Case Study. The basic idea behind LISNR is to send data securely via audio.
Bank Innovation
JANUARY 13, 2020
Alvaro Teixeira, executive vice president and head of customer value management at HSBC Bank USA, will attend Bank Innovation Ignite this March 2-3 in Seattle. Teixeira is speaking at the Ignite Ideas session, in which financial industry leaders will highlight case studies.
PYMNTS
MARCH 10, 2020
Consumers love the delayed payment options and so do retailers, but the BNPL players themselves are loving their business model, too. The IOU apps are reporting that average order value is typically higher, and checkout conversions surge 30 percent for retailers using BNPL. It’s a bona fide phenomenon. Bigger Orders, More Conversions.
Celent Banking
MARCH 16, 2015
This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. Home Depot was an interesting case study. This is the essence of an omnichannel experience.
PYMNTS
AUGUST 23, 2019
Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.
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