PYMNTS

NOVEMBER 16, 2020

They have paid down their credit cards. Several studies have validated various spending trends that could make this scenario tenable. The main one centers on the drop in credit card spend. Additionally, total card balances fell to $723 billion, a decline of more than 10 percent year over year and the lowest since Q2 2017.

Cards 302

Cards Retail Survey Trends 302

PYMNTS

OCTOBER 9, 2020

Brick-and-mortar commerce has rebounded in recent months, but consumers are still heading online for many of their purchases, maintaining trends set in the early months of the pandemic. trillion opportunity for eCommerce retailers. trillion opportunity for eCommerce retailers. Around The Next-Gen Debit World.

Fraud 188

Fraud Retail Report Online 188

PYMNTS

JANUARY 3, 2019

A new study has revealed that retailers will lose around $130 billion in digital CNP (Card-not-Present) fraud between 2018 and 2023. This is something about which retailers remain undereducated, and has allowed fraudsters to capitalize on relatively low FDP spend,” explained research author Steffen Sorrell in a press release.

Fraud 152

Fraud Study Retail Online 152

PYMNTS

AUGUST 28, 2019

Retailers seeking to provide rapid deliveries face an ever-moving target as consumers’ definition of speed evolves. Studies suggest that even next-day delivery may be too slow. Retailers are embracing the BOPIS — or click-and-collect — trend as they seek to get an edge over Amazon and other eCommerce giants.

Retail 108

Retail Online Study Alaska 108

PYMNTS

NOVEMBER 27, 2020

More consumers than ever are turning to online shopping channels to meet their needs during the pandemic, but many are also aware that cybercriminals are looking to capitalize on this stepped-up online activity to steal their card data. Firms are also prioritizing security as they transact online more heavily as well.

Cards 197

Cards Security Tools Online 197

PYMNTS

DECEMBER 22, 2020

Italian consumers are embracing a new government program aimed at boosting retail sales while tamping down on tax evasion that allows buyers to receive a 10% refund on card payments made in stores. Studies have also indicated that the days of businesses using “petty cash” to pay for transactions could be coming to an end.

Cards 188

Cards Payments Taxes Study 188

PYMNTS

JUNE 8, 2020

As evidenced by last week’s PYMNTS’ card on file report , consumers are ready and willing to keep their data with retailers, both online and offline, in exchange for frictionless experiences. The PYMNTS study continues to show that consumer behaviors – not just purchase preferences – are changing.

Retail 167

Retail Study Online Data 167

PYMNTS

JUNE 10, 2020

As retail reopens and starts to spur some optimism for the future, a dark number appeared on the scene on Tuesday (June 10). Coresight released a report that says 25,000 retail storefronts will close by the end of the year. consumers have gone online to shop since the pandemic started. PYMNTS research shows that 42.2

Retail 131

Retail New York City Online Trends 131

PYMNTS

DECEMBER 10, 2019

Bridge millennials’ rise is changing the retail ecosystem ahead of the 2019 holiday season, but their impacts will continue to be felt in the year ahead. The group also spends more than other demographics, averaging $2,225 in retail purchases per year. Some studies project Gen X and baby boomer shoppers to lead 2019 holiday spending.

Millennials 136

Millennials Retail Groups Online 136

PYMNTS

NOVEMBER 16, 2020

In Beyond the Card: Toward the Cardless and Contactless Future , a PYMNTS and i2c Inc. Physical cards are changing form, as some NFC-capable mini-cards are being embedded in rings and other wearables. This development is fitting, considering the degree to which commerce has shifted online since the pandemic.

Cards 239

Cards Payments Innovation Customer Experience 239

PYMNTS

OCTOBER 18, 2016

In retailing, as a Nobel laureate once wrote (and sort of sang!), “the times they are a-changin” — a sentiment that extends handily to gift cards. No longer confined to being silly (or maybe saccharine) cards tucked into envelopes, gifting can be a quick and painless digital pursuit. Unless retailers make it hard.

Retail 100

Retail Cards Study Customer Experience 100

PYMNTS

JULY 28, 2020

consumers did at least some shopping online as of April 11 — a figure that had risen to 35.7 Consumers are also changing how they pay for their purchases, with a recent study finding that debit card spend was up 11.7 Debit cards are also being used to more quickly pay workers who need fast compensation now more than ever.

Cards 212

Cards Rhode Island Payments Online 212

PYMNTS

JULY 13, 2016

Move over millennials , there’s a new kid in town that is about to become nearer and dearer to retailers’ hearts: Gen Z. Interactions’ study found Gen-Z shoppers to be extremely “digitally savvy,” although 64 percent of them shop primarily in stores rather than with online merchants.

Study 100

Study Millennials Retail social media 100

Perficient

FEBRUARY 17, 2023

Embedded Payments A 2022 study published by the Federal Reserve Bank of San Francisco noted that app payments increased as a percentage of total consumer purchases from 11% in 2019 to 15% in 2020, to 29% in 2021. At just 4 cents per transaction, the fees to the merchant are far less than the 2% to 3% fees charged by credit cards.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

JULY 20, 2017

Digital Shadows , the industry leader in digital risk management, revealed its findings on the changing habits and tactics of organized credit card fraud gangs, discovering a new trend in the form of remote learning “schools.”. In just two of the most popular ‘carding’ forums, 1.2

Study 124

Study Online Course Cards 124

PYMNTS

JUNE 1, 2020

Capturing and then enabling card-on-file payments when consumers buy the products or services they consume in the physical world. Not surprisingly, to make consumers more comfortable shopping and checking out in their stores, retailers have rushed to enable a “ contactless ” payment experience. Uber and Starbucks pioneered it.

Cards 147

Cards Study Maine Payments 147

PYMNTS

JUNE 20, 2017

As the popularity of online shopping continues to rise, it comes as no surprise that there has also been an uptick in card-not-present purchases. Worldwide, eCommerce card payments generated $2.7 Cards Association (UKCA) found that cashless purchases made through debit and credit cards more than doubled in the past decade.

Online 131

Online Cards Study Mobile 131

PYMNTS

DECEMBER 3, 2020

And rage they did, with digital sales blowing past storefront and mall retail. The new survey confirms a trend that’s been building for at least two years, which was greatly accelerated by the COVID-19 pandemic and its icy effect on physical retail. percent of Black Friday eCommerce shoppers who paid via credit card.”.

Retail 149

Retail Data Online Cards 149

PYMNTS

FEBRUARY 11, 2019

Consumers won’t be walking up to a cashier after standing in a checkout line to swipe a card when they visit a store. In a world where, as the Census says, 90 percent of retail sales still happen in the physical store, cards rule. percent of all retail sales, including auto, in 2039. Sure, more terminals in the U.S.

Online 197

Online Retail Mobile Branding 197

PYMNTS

JANUARY 12, 2021

In today’s top retail news, Dollar Shave Club (DSC)’s board of directors have named a new CEO for the brand, while Albertsons Companies registered a digital sales growth spike in its third quarter fiscal 2020 results. Salesforce Unveils Loyalty Management Platform For Businesses As Online Sales Boom. Gross margin increased to 29.3

Retail 145

Retail Branding Study Management 145

PYMNTS

JULY 6, 2020

Customers are also looking for options like digital and card-not-present (CNP) transactions that allow them to make eCommerce purchases as smoothly and seamlessly as possible. . Safety Concerns Encourage Contactless Card Use . percent of cards in circulation at that time were capable of making such payments. percent of U.S.

Cards 130

Cards Survey Examples Retail 130

PYMNTS

AUGUST 6, 2019

What does this mean for retailers? Another 15 percent use other merchants’ apps while shopping in their favorite retailers’ stores, and 6.9 More common is using credit cards (63.9 percent), debit cards (63.4 percent) who have three to five merchant apps most often shop online. In the study, 69.9 percent, 51.3

Retail 151

Retail Mobile Cards Payments 151

PYMNTS

APRIL 25, 2019

However, according to the Remote Payments Study conducted by PYMNTS in September 2018, behavior habits are shared by consumers based on income, age and gender. The most popular method of discovery by those who paid using mobile was online (13.9 percent) and credit cards (28.7 mCommerce isn’t one-dimensional. More women (54.3

Study 165

Study Mobile Payments Cards 165

PYMNTS

OCTOBER 21, 2020

Customers are shopping online more often and are more frequently opting for contactless payment methods in stores, for example. One recent study found that 29 percent of customers would stop shopping with retailers that they felt offered inadequate public health or safety measures, for example. Forty-six percent of U.S.

Retail 174

Retail Payments Report Trends 174

PYMNTS

JULY 3, 2019

That’s when there is generally another point of frustration and friction: checking out after the dental work, perhaps giving over a payment card and signing up for another appointment. In fact, the vast majority of the growth NMI is seeing is happening almost entirely outside of retail. She was able to simply go home. “It

Retail 133

Retail Software Mobile Payments 133

PYMNTS

OCTOBER 16, 2020

Study Shows Americans Struggling As Savings Dry Up. billion in sales during Prime Day on Amazon’s online marketplace, as eCommerce activity surges in the wake of the coronavirus pandemic, the tech giant reported. Retail Sales, Card Data Point To Continued Consumer Spending Rebound. billion in Prime Day sales.

Google 146

Google Study North Carolina Nebraska 146

PYMNTS

DECEMBER 11, 2020

The physical stores still lead, but as the latest PYMNTS latest Omnichannel Grocery Report demonstrates, a growing majority of consumers buy at least some of their groceries online. percent make at least one of their routine grocery purchases online. percent of respondents buy items like cleaning products online, and 28.4

Study 240

Study Online Cards National 240

PYMNTS

JANUARY 21, 2021

Merchants, card issuers and banks are no strangers to facing off against evolving fraud threats. The pandemic has driven consumers to make the bulk of their purchases online, leading many businesses and retailers to struggle with securing their digital infrastructures and payments processes while managing floods of orders.

Fraud 148

Fraud Strategy Study Cards 148

PYMNTS

JULY 17, 2019

The deadline is looming for merchants and payments providers to comply with new requirements for authenticating online payments in Europe. Firms must soon put more stringent fraud decisioning processes in place, and strong customer authentication (SCA) protocols must be built into checkout flows for online transactions that begin in Europe.

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). LISNR Case Study. The basic idea behind LISNR is to send data securely via audio. Customer Journey.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

DECEMBER 15, 2020

Keeping consumers invested and engaged is an eternal challenge for retailers. Merchants must constantly reevaluate their customer-targeting efforts to suit the latest commerce developments, and many are pivoting from brick-and-mortar advertising to focus their outreach online or via social media channels. PYMNTS data revealed that 47.7

Payments 236

Payments social media Branding Study 236

PYMNTS

JULY 22, 2020

“People want to be able to pay however they want, including with cards, digital wallets, alternative payment methods and rewards points. A 2018 Ipsos study found that 25 percent of people have abandoned a transaction because their preferred payments provider wasn’t available,” said Jim Magats , senior vice president, omni payments, PayPal.

Study 243

Study Online Payments Examples 243

PYMNTS

NOVEMBER 25, 2019

Retail innovation comes from various places – and for the new decade, that includes quick-service restaurants (QSRs), the site of massive technological change. According to a new study from the National Restaurant Association and Technomic, 22 percent of consumers used kiosk ordering last year. Pickup Windows.

Innovation 153

Innovation Retail New York City Minnesota 153

PYMNTS

SEPTEMBER 30, 2020

Dramatic shifts are underway in the retail sector as it adjusts to consumers’ increasingly digital preferences. These retailers are accustomed to engaging with their customers in brick-and-mortar stores and building long-lasting relationships that lead to brand loyalty. Around The Buy Now, Pay Later World.

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

JANUARY 1, 2021

PYMNTS has tracked those changes every step of the way via exclusive research , Tracker reports and studies, starting on March 6, a full 10 days before the country – or large swaths of it – were locked down. And they’re also “the most likely to say they will keep shopping online once daily life returns to normal.”.

Study 362

Study Survey Exercises Cards 362

PYMNTS

JULY 6, 2020

If your business touches retail in any way, it might pay to follow a few important breadcrumbs. Worse yet, some analysts fear the triggering of break-lease clauses for retailers in malls if anchor stores leave. All of this will only make malls an even tougher sell to consumers, and to retailers that want consumers to buy their stuff.

Retail 259

Retail Meeting Branding Maine 259

PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. Herron said that means retail needs to catch up and start rethinking a model that is “definitely broken right now” when it comes to shopping in a physical store.

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Retail Meeting Customer Experience Online 273