PYMNTS

APRIL 10, 2019

certification: They must, for instance, resolve issues when a payment reader’s too-powerful field strength results in damaged smartphones and cards. From CVS to T-Mobile , retailers and technology providers are catering to the trend of contactless payment acceptance with new solutions and methods of handling cards from customers.

Retail 259

Retail Payments Mobile Apple 259

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

Bank Innovation

APRIL 17, 2018

Americans prefer paying with EMV chip cards to swiping their cards or even paying with cash, according to a recent survey from financial technology solutions provider Fiserv. According to the report, released last week, 36% of the people surveyed said they preferred EMV chip cards to other payment methods.

Cards 199

Cards Payments Survey Financial Technology 199

PYMNTS

DECEMBER 4, 2020

Mastercard Intros Mobilized Virtual Cards; Defines Intersection Between Functionality And Security. The virtual card offers a strong value proposition for corporates in the form of enhanced security and control over spend. But without support for mobile wallets, v-card adoption can lag.

Cards 151

Cards Data Mobile Survey 151

Bank Innovation

JULY 25, 2017

Customer fears about card security and fraud is increasing, but as it turns out, fewer consumers are actually experiencing that fraud. This is according to the Consumer Payment Card Data Security Perceptions survey by data solutions provider Transaction Network Services, released today.

Fraud 230

Fraud Cards Survey Security 230

PYMNTS

JUNE 19, 2019

The connected vehicle ecosystem is taking shape, and that brings new opportunities to retail. But challenges remain, not the least of which include securing the emerging ecosystem for those connected cards and trucks. Some of the latest developments from the retail side of the ecosystem come from the world of QSRs.

Retail 163

Retail Security Google Survey 163

PYMNTS

MARCH 25, 2019

To help meet customer expectations in the digital age, retailers have to know who their shoppers are and what they want. While eTailers already have this information about consumers, brick-and-mortar retailers don’t have this in-depth knowledge. percent — of surveyed Canadian consumers would not mind autonomous vehicle deliveries.

Retail 198

Retail San Francisco Houston Branding 198

PYMNTS

JUNE 4, 2020

Online commerce has soared during the pandemic, prompting retailers of all types and sizes to leverage how they use digital channels to bring back customers while a full return to physical retail remains months away. But the biggest innovations are coming to online retail. While only 10.3

Retail 132

Retail Branding Online New York 132

PYMNTS

JULY 22, 2019

Much of the excitement surrounding automated retail — aka cashierless retail — has been driven by Amazon Go, but the enthusiasm for “just-walk-out” technology has been tempered by the stores’ limited locations. The next wave of automated retail might be heralded by U.K.-based Unattended Retail Can Boost Sales.

Innovation 125

Innovation San Francisco Retail Study 125

PYMNTS

FEBRUARY 11, 2020

To help diners make the best use of their mobile devices to order meals, quick-service restaurants (QSRs) are tapping into mobile innovations. From Dunkin’ Brands to Grubhub , QSRs and ordering platforms are driving innovation with mobile ordering technology.

Mobile 144

Mobile Innovation Fraud Branding 144

PYMNTS

OCTOBER 20, 2020

jumped from 38 percent usage among consumers surveyed before the pandemic to 55 percent. Since the start of the COVID-19 pandemic, retailers, business leaders and consumers have all been trying to wrap their heads around the shifts in retail and payments. The following is an excerpt from What Did You Change?

Survey 218

Survey Mobile Retail User Experience 218

PYMNTS

FEBRUARY 19, 2019

Those who work in and around high tech and innovation are lulled into a narrative about progress being on a march ever forward, rarely slowing, never stopping and certainly never turning around and marching in the wrong direction. . Once one gets outside of the top 25 banks in the U.S., The Soft Middle in Financial Services.

Innovation 160

Innovation Fintech Marketing Study 160

PYMNTS

APRIL 2, 2019

Storing a card on file is an integral part of the shopping experience for many consumers, as eCommerce continues to explode across the retail landscape. percent: Share of credit union customers in a recent survey who identified trust as a reason to remain with their institutions. is projected to soon have a billion-dollar value.

Cards 108

Cards Survey Fraud Security 108

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Our survey showed a positive outlook for banks and card issuers investing and innovating significantly in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

FICO

APRIL 20, 2023

According to FICO’s latest survey of consumers from 14 countries around the globe, 90% of all consumers have sent a real-time payment, and at least 95% of consumers have used real-time payments in India , Indonesia , the Philippines , and Brazil. Throughout the countries we surveyed, RTP usage shows no signs of slowing.

Survey 52

Survey Payments Fraud Management 52

PYMNTS

JUNE 19, 2019

The connected vehicle ecosystem is taking shape, and that is bring new opportunities to retail. But challenges remains, not the least of which include securing the emerging ecosystem for those connected cards and trucks. Among the latest developments from the retail side of the ecosystem comes from the world of QSRs.

Retail 109

Retail Google Survey Security 109

PYMNTS

OCTOBER 1, 2020

A Mastercard survey revealed 76 percent of small businesses in North America said the pandemic prompted them to become more digital. Fortunately, Cadore quickly pivoted her business to focus on online sales and partnerships with online retailers. She introduced curbside pickup in June as customer behavior shifted.

Tools 262

Tools Cards Guidelines Online 262

FICO

APRIL 26, 2023

Home Blog FICO Survey: Do Customers Think Banks Are Fair to Scam Victims? According to the 2023 FICO Global Scams Survey , 51% of consumers worldwide believe their friends or family members have been victims of similar scams. More than 10% of these reports involved losses, which totaled A$96 million.

Survey 52

Survey Fraud Management Customer Experience 52

PYMNTS

NOVEMBER 8, 2019

Innovations — some more fantastical than others — keep emerging, though. The machine offers those who answer yes the option of remembering a previous order either by facial scan or by personally identifiable information (PII) like a phone number or credit card used to place the previous order. Vein recognition? Voice patterns?

Innovation 120

Innovation Fraud Security Data 120

PYMNTS

DECEMBER 3, 2019

Even so, innovators from third-party apps to restaurant chains themselves are offering mobile options that extend beyond delivery. And close to half of the respondents were most worried about the theft of their credit card data, while a slightly smaller portion of respondents was worried about an ATO.

Innovation 130

Innovation Mobile Fraud Cards 130

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. Each restaurant is then graded from 0 to 100, representing no innovation at all to most innovative. So what makes an innovative restaurant?

Study 111

Study Innovation Survey Mobile 111

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

JUNE 22, 2017

A new report from Vesta Corporation finds fraud positions itself in the way of innovation and growth, even compliance. The company recently published a new eBook , Managing The Risk Of Fraud: The View From Corporate Finance, in which Vesta and CFO Research surveyed 155 senior-level finance executives in the U.S. ”

Fraud 108

Fraud Innovation Survey eBook 108

PYMNTS

NOVEMBER 5, 2019

And it might not go so far in payments and commerce in the coming decade, at least going by the results of a new Mastercard collaboration with Harvard Business Review Analytics on what really works when it comes to innovation, companies and executives. 2020 Innovation Sparks. The report, released Tuesday (Nov.

Innovation 102

Innovation Report social media Data 102

PYMNTS

NOVEMBER 23, 2020

Retailers, too, had to respond and revise their checkout experiences when fears over the new coronavirus lingering on surfaces led to consumers becoming reluctant to exchange cash with store clerks or insert payment cards into point-of-sale (POS) terminals. About The Playbook.

Report 192

Report Case Study Payments Strategy 192

PYMNTS

NOVEMBER 14, 2018

Etsy is hardly alone: eCommerce is experiencing year-over-year growth of 14 percent, according to the Payments Powering Platforms Tracker , and merchants looking to capitalize on this rise must accept the preferred payment methods of their customers, which include everything from credit cards to PayPal to Venmo and everything outside and in between.

Retail 131

Retail Payments Apple Online 131

PYMNTS

MARCH 25, 2016

It appears that more and more consumers are getting better connected with loyalty programs by linking their cards to them. “Card-linking has a network effect, and it is accelerating,” stated Silvio Tavares, CardLinx president and CEO, in a press release.

Cards 100

Cards social media Survey Comparison 100

PYMNTS

JUNE 23, 2020

Verizon Debuts Visa Credit Card With Rewards. To provide a new method for cardholders to save on their cell phone bills, Verizon plans to debut the Verizon Visa Card. The Synchrony-issued credit card, which will officially roll out on June 26, will enable mobile clients to save on their bills via rewards.

Payments 159

Payments Survey Innovation Fraud 159

PYMNTS

JANUARY 1, 2021

A PYMNTS vaccine survey released toward the end of 2020 demonstrates that consumers who have dramatically shifted their lives toward digital over the last nine months have done so because they are afraid of the risks associated with visiting brick-and-mortar stores, and are thus more likely to get a vaccine. How She Thinks About Vaccines.

Study 362

Study Survey Exercises Cards 362

PYMNTS

DECEMBER 31, 2019

Might the coming year be marked by innovation at the point of sale (POS)? The PYMNTS 2019 end-of-year survey of 30 executives asked for payment-related predictions that could (theoretically) be placed in a time capsule to be unearthed 12 months hence. That shift will be driven, in part, by more card issuance from banks, said Garg.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

JANUARY 14, 2021

27 in the retail goods space among the organization’s owner credit unions were up 26.2 percent market rate that the National Retail Federation (NRF) had predicted, according to the release. percent of card present activity on contactless credit cards. Purchases between Nov. percent for debit and 18.1 percent to 5.2

Innovation Strategies 155

Innovation Strategies Cards Analytics Survey 155

Bank Innovation

NOVEMBER 21, 2018

And when it comes to the retail world, cash is still […]. is still far from a cashless society, but something important is nonetheless changing in this regard -- consumer perception. Digital payments have a long way to go in the U.S., mainly because checks, particularly in the business world, are still nearly ubiquitous.

America 150

America Survey Maine Retail 150

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Almost half, 45 percent, have shifted digital to shop for retail products, and one in five to shop for groceries and order food from restaurants.

Apple 227

Apple Study Innovation Survey 227

PYMNTS

NOVEMBER 18, 2018

Chase has announced the launch of Chase Offers, which will allow customers to find deals and earn statement credits when shopping at their favorite retail stores. Customers who log into their Chase app can access Chase Offers from more than 150 merchants including retailers, restaurants, and many of the company’s existing merchant partners.

Mobile 167

Mobile Retail Cards Survey 167

PYMNTS

DECEMBER 20, 2016

As documented in the December edition of the Unattended Retail Tracker™ , the results of a six-month long study conducted by USA Technologies show that just informing customers that a merchant or vendor accepts Apple Pay and other mobile wallets can boost overall sales by more than 36 percent. About the Tracker.

Report 100

Report Innovation Payments Apple 100

PYMNTS

SEPTEMBER 29, 2017

IoT-enabled televisions, refrigerators and even vehicles are becoming mainstream, and even smartwatches are seeing the effects of connected innovation. 68 | Percentage of Intelligence of Things professionals who are struggling to hire talent with relevant IoT experience, according to a recent survey. Here are the numbers: 1.8

Innovation 111

Innovation Data Exercises Study 111

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123