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Insights and understanding – the key to customer experience?

NCR

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

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Walgreens Fights Promotion Abuse With Digital Tracking

PYMNTS

Twenty-two percent of Americans have reported being targeted by pandemic-related fraud, for example, such as schemes involving fake personal protective equipment (PPE) merchants or fraudsters impersonating tax officials. Deep Dive: Why Merchants Must Revamp Promotion Abuse Protections During The Pandemic.

Fraud 255
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Wealthfront FinTech Rolls Out Debit Account Capability

PYMNTS

With the Wealthfront mobile app, customers with direct deposit can get paid up to two days early, as well as set up direct deposit for other payments like a tax refund or company expenses.

Fintech 151
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LendingClub: Loan Applications Grow Double Digits Amid Rising Rates  

PYMNTS

CEO Scott Sanborn said that results benefited partly as the firm was and has been able to serve broad range of investors across the company’s platform, marked by varying cost of capital and risk appetites.

Taxes 159
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Virtual Mall Platform Finds Traction

PYMNTS

For brands and sellers,” the company says, “LazMall offers an opportunity to create a customized experience for their customers.”. It points out that the mall sector has lost around 48 percent in market capitalization since January 2020.

Groups 153
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Real-Time Reimbursements Boost Online Shopping Satisfaction

PYMNTS

As consumers grow accustomed to digital shopping and mobile ordering, slow transactions can make or break the customer experience. While digital fund disbursements clearly can affect insurance claims, government tax returns and gig economy workers’ paychecks, it’s reimbursements that play a major role for the retail industry.

Online 178
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Crowe: Risk Management With RegTech As Strategy

PYMNTS

“Historically we’ve seen we’ve seen compliance functions — specifically in tax and regulatory areas — focus on risk avoidance versus risk management,” he told PYMNTS. Technology allows firms to bring risk management closer to the customer, in real time.