PYMNTS

JANUARY 21, 2021

The COVID-19 crisis and the digital shift that it accelerated are making five lessons clear that tradition brick-and-mortar retailers must heed if they want to survive, according to Karen Webster. percent market share for all clothing and apparel sales during 2020’s third quarter versus just 9.5 It’s Amazon.”. percent a year earlier.

Retail 179

Retail Branding Analysis Online 179

PYMNTS

FEBRUARY 11, 2019

Among the hottest battles for eCommerce market share involves private label products, with a recent move from Walmart among the latest developments in that particular arena. But the growing use of those brands to attract sales is also leading to more focus on potential challenges for online, private label retail over the next few years.

Retail 158

Retail Branding Online Seattle 158

PYMNTS

SEPTEMBER 9, 2020

But the challenge for retailers now is deciding what to do next, Amazon Pay Chief Marketing Officer Kelly Wenzel told Karen Webster in a recent conversation. Wenzel told Webster that what retailers need to think about is those things that actually aren’t going to change in an environment where it feels like everything is changing.

Branding 220

Branding Online Retail social media 220

PYMNTS

FEBRUARY 25, 2020

Retailers are facing a personalization paradox. Fifty-three percent of consumers want retailers to respect their anonymity in 2020; at the same time 61 percent want more personalization in marketing, messaging and promotions. Other surveys reinforce the need for personalization at retail.

Retail 202

Retail social media Study Security 202

PYMNTS

FEBRUARY 27, 2019

A new survey found that Costco Wholesale has beat out Amazon in customer satisfaction. The annual American Customer Satisfaction Index (ACSI) survey shows that, after taking the top spot in customer satisfaction in the eCommerce space since 2010, Amazon dropped 4 percent to an ACSI score of 82 (out of 100), while Costco scored an 83.

Survey 129

Survey Retail Apple Branding 129

PYMNTS

AUGUST 28, 2019

So-called Generation Z is also driving much of the innovation when it comes to retail. To reach consumers on the hunt for offerings that are “clean and natural,” the retail chain rolled out its Everspring household brand. And six in 10 shoppers said it factored into their decision of where to transact, Retail Dive reported.

Retail 148

Retail Trends Millennials Survey 148

PYMNTS

MAY 22, 2020

If you want to know whether stimulus checks are working to rebuild the economy, just ask the world’s largest retailer. Finance ’s morning market preview show. Lowe’s CEO Marvin Ellison said the do-it-yourself retailer saw indications that checks boosted sales of home improvement items. Walmart U.S.

Retail 210

Retail Apple Survey National 210

PYMNTS

NOVEMBER 11, 2016

That’s why marketers will be leveraging mobile in their holiday shopping strategies this year, with new and creative strategies that focus more on omnichannel solutions and less on generic mobile coupons. Other promotional tactics planned include branded apps, which 20 percent of CMOs say they will use.

Mobile 188

Mobile Marketing Survey Marketing Strategies 188

PYMNTS

MARCH 25, 2019

To help meet customer expectations in the digital age, retailers have to know who their shoppers are and what they want. While eTailers already have this information about consumers, brick-and-mortar retailers don’t have this in-depth knowledge. percent — of surveyed Canadian consumers would not mind autonomous vehicle deliveries.

Retail 198

Retail San Francisco Houston Branding 198

Perficient

SEPTEMBER 30, 2020

A Survey of Over 150 Enterprise Executives. For that reason, we conducted a survey of 154 executives from enterprise organizations. What follows is six of the major themes we saw in analyzing the survey response data. This taught us that the market could change rapidly and in unexpected ways. Check all that apply.”

Video 508

Video Survey Strategy Marketing 508

PYMNTS

APRIL 16, 2020

Wednesday’s Commerce Department retail sales figures showed in no uncertain terms that consumer spending for non-essential goods has taken a huge hit. percent, to be followed by another 10-point increase in the March 27 survey. However, it won’t be enough to help some retailers or the categories they do business in. “The

Retail 141

Retail Online Survey Branding 141

PYMNTS

FEBRUARY 11, 2020

If there was any stigma left about used clothing it may have been erased last week as Nordstrom put its high-end brand on what it calls “re-commerce.”. While “reselling” or “secondary market” are more likely to keep ownership of this burgeoning market, the reselling market is reinventing itself for 2020. It says some 57.5

New York City 124

New York City Marketing New York Los Angeles 124

PYMNTS

JULY 30, 2019

Most of Houzz’s research is based on analytics and surveys sent to the community, which provides them with real-time information on the health of the market. Co-branded credit cards are rooted in the early days of retail, when retailers began to work with banks instead of issuing their own cards.

Branding 129

Branding Cards Community Analytics 129

PYMNTS

SEPTEMBER 12, 2016

A study by Dotcom Distribution, a logistics and fulfillment firm, found that close to 90 percent of online shoppers consider delivery times central to their decision to shop with an eCommerce brand in the future. The results of the survey show a discerning customer who wants fast shipping and is willing to pay for it when it counts.

Branding 100

Branding Security Survey Retail 100

PYMNTS

MARCH 20, 2019

The collection has 12 different items, which range from vitamin C serums to retinol moisturizer, the eCommerce retailer said in an announcement. Amazon.com Head of Beauty for Private Brands Kara Trousdale said in the announcement, “Our goal is to help customers spend less time and money searching for the right skincare solutions.”

Branding 109

Branding Retail Survey Report 109

Perficient

SEPTEMBER 29, 2020

In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. I’m the Principal for the Digital Marketing Solutions Business Unit here at Perficient. Missed the webinar? Transcript: Eric: Hello, everybody, this is Eric Enge here.

Marketing 294

Marketing Branding Data Industry 294

PYMNTS

MARCH 24, 2017

A new study from Oracle revealed that consumers are more willing to engage with brands that offer new retail technology if they are able to exert control over their experience. This signals brands to focus on building a strong foundation to win trust.

Retail 101

Retail Technology Study Branding 101

PYMNTS

FEBRUARY 27, 2020

In this case, it’s the gap between interest and intent, the chasm that lies between consumer awareness of unattended retail and actually taking the plunge in buying at the kiosk and vending machine. At a high level, according to PYMNTS data , unattended retail is reaching only one-tenth of its potential. Hurdles For Larger Merchants.

Retail 131

Retail Comparison Technology Branding 131

PYMNTS

SEPTEMBER 19, 2017

In data that will likely surprise anyone who has avidly watched retail over the last few years, the market is trending strongly toward same-day delivery. After all, 51 percent of retailers say they offer same-day delivery, a massive jump from the 16 percent offering it only a year ago. As of today (Sept. As of today (Sept.

Retail 101

Retail Boston Study Branding 101

PYMNTS

OCTOBER 12, 2020

In a time of increasing change for retailers and consumers, the current global climate has begun accelerating the future of retail trends at a much quicker pace than previously envisioned. mobile wallet landscape is fragmented in comparison to that of Asian markets. By contrast, U.S. Capturing the New Customer.

How To 317

How To Retail Survey Mobile 317

PYMNTS

JANUARY 24, 2017

According to a new study from HRC Retail Advisory , Generation Z is expected to make up nearly 40 percent of the population of North America by the year 2020 – easily making them the generation retailers must be paying attention to. It looks as though millennials may soon face competition as the generation to watch. and Canada.

Retail 100

Retail social media Survey Study 100

PYMNTS

APRIL 14, 2017

Resale retail is a rapidly exploding business — particularly if one happens to be in the business of reselling clothes. According to thredUP’s most recent resale retail report, annually resale retail clocks in as a $40 billion industry, 49 percent of which ($18 billion) alone is apparel sales.

Retail 112

Retail Millennials Branding Survey 112

PYMNTS

JANUARY 7, 2020

The impulse to protect purchases runs deep, as does brand affinity (aka trust) in our favorite online retailers. Delving into the topic in-depth, the latest PYMNTS Retail Product Insurance Study surveyed close to 3,000 U.S. consumers and found that six in 10 would insure purchases at the point of sale if given the chance.

Retail 131

Retail Study Online Branding 131

PYMNTS

FEBRUARY 28, 2020

Someday this will be a marketing case study. You’re Constellation Brands. One of your leading brands is Corona beer. Two: Corona is going full speed ahead with the launch of its hard seltzer brand extension. Apparently Constellation Brands will continue with its Corona marketing campaign as planned.

Case Study 211

Case Study Branding Study social media 211

PYMNTS

JULY 18, 2016

This newfound cost consciousness is reshaping the retail industry in everything from spurring the rise of fast fashion at the expense of mall “anchor stores,” to the increasing popularity of off-brands or store brands in the supermarket, to the shift in the apparel business, to off-price retail outlets over full-priced department stores.

Branding 100

Branding Retail Study Portland 100

PYMNTS

MAY 14, 2020

The latest to report, Wine.com – which bills itself as the nation’s leading online wine retailer – earned $165 million in revenue and saw 25 percent growth for fiscal 2020, ending March 31. In April, Wine.com surveyed over a thousand new customers and asked them about their past, current and expected online shopping behavior.

Online 164

Online Retail Millennials Analytics 164

PYMNTS

MARCH 25, 2020

As seen in Karen Webster’s report on our exclusive COVID-19 consumer survey , we know they’re not staying in hotels (-26 percent), eating in restaurant dining rooms (-36 percent) or using public transit (-29 to -35 percent). The survey saw shopping of all kinds drop dramatically among those with incomes less than $50,000.

Retail 122

Retail Online Study Survey 122

PYMNTS

MAY 22, 2017

A new study has found that retail global expansion has lost some steam, and while the United States remains the most active, Europe is now the preferred spot for expanding retailers, according to Chain Store Age. The results found that retailers’ expansion into new markets increased by 2 percent in 2016, down from 3.1

Retail 108

Retail United States New York City Study 108

PYMNTS

FEBRUARY 20, 2020

Future tech is no longer the province of high-end retailers. Innovations in 3D and augmented reality (AR) eCommerce are leveling the playing field and bringing conversion-centered visual technology to any online retailer. The main expansion of 3D is being seen in its dual usage for consumers and retailers.

Retail 259

Retail Maine Google Technology 259

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. With the advent of connected devices in the palm of almost every consumer’s hand, the retail ecosystem has certainly seen a shift.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

FEBRUARY 23, 2016

According to Marketing magazine’s 2016 Consumer Superbrands survey , British Airways managed to hold its top spot among the most favored (or favoured) brands among consumers in the British Isles. 11 on Marketing’s Superbrand survey. Though the BBC has been a fixture of the U.K.’s

Branding 100

Branding Survey Analysis Marketing 100

PYMNTS

OCTOBER 25, 2016

Retailers should take initiative in communicating with shoppers — especially younger ones — by email rather than social media channels, a new report by Bluecore found. And, said half of those surveyed, smart devices are the conduits for reading those emails.

Retail 100

Retail Study social media Millennials 100

PYMNTS

OCTOBER 31, 2017

Retailers are set to clean up this Halloween, as 2017 is looking to be a record-setter for consumer spending during the holiday. That growth appears to be driven by millennials, with responses to a recent Citibank poll indicating survey participants between the ages of 18 and 36 expect to spend 2.5 A recent NRF survey indicates 22.7

Millennials 105

Millennials Retail Los Angeles Survey 105

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. But what is that “changing face of retail” actually going to look like in a few years? Will consumers still shop at brick-and-mortar stores?

Retail 100

Retail social media Branding Online 100

PYMNTS

JUNE 8, 2020

With delayed and late B2B payment terms continuing to raise concerns throughout supply chains around the world, some of the biggest brands have taken measures to support the cash flow of their vendors. 20,000 employees of Gucci suppliers may benefit from a new agreement between Gucci and Sanpaolo, Italy’s largest retail bank.

Branding 131

Branding Payments Data Capital 131

PYMNTS

SEPTEMBER 30, 2020

Dramatic shifts are underway in the retail sector as it adjusts to consumers’ increasingly digital preferences. These retailers are accustomed to engaging with their customers in brick-and-mortar stores and building long-lasting relationships that lead to brand loyalty. billion this year — almost double last year’s total.

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

APRIL 1, 2020

While it is the only option for many retailers, eCommerce is running into its own limitations under the pressure of the COVID-19 crisis. The most concerning news about those limitations comes as retailers get a handle on how and why eCommerce orders have spiked since stores started closing at the end of February.

social media 216

social media Retail Michigan Strategy 216