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Inside Chipotle’s Decade Of Digital-First Ordering Innovation

PYMNTS

Quick-service restaurants (QSRs) have heard the call for innovative digital ordering capabilities, with several major brands stepping up their investments in this area. The Tracker also delves into the different ways restaurants are adding tools powered by artificial intelligence (AI) to their ordering portfolios.

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Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience

PYMNTS

This pressure to innovate is affecting QSRs of all sizes, from independent eateries serving loyal local followings to national or even international behemoths reaching millions of customers each year. Since the pandemic began, we have accelerated our digital investment,” she said. “I I don’t see that slowing down.” .

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Rise in Synthetic Experiences

Perficient

Stock footage and photography exists, but they don’t always quite fit the bill when you are wanting to create powerful, on-brand digital experiences. Synthetic content – imagery and video created using graphic arts tools and software – is a valuable tool in the race to personalize. How to Get There.

Video 322
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What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)

Perficient

Our story so far has explored the gap between what customers expect and what brands deliver. When CX responsibility is divvied up across functional areas, brand consistency is likely to suffer. Customers expect dependable, connected experiences from brands. Perficient: Digital Strategy Experts. Maybe not just yet.

Meeting 309
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Unwrapping Chipotle’s Evolving Digital Ordering Strategy

PYMNTS

Fast casual chain Chipotle Mexican Grill became one of the first major restaurant brands to pioneer the mobile ordering experience in 2008. The company has since expanded its digital ordering portfolio to include artificial intelligence (AI)-powered phone ordering, drive-thru pickup lanes and a reordering feature through Amazon’s Alexa. .

Strategy 130
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J.P. Morgan Looks Toward Payments Modernization

PYMNTS

Of course, the digital transformation leaders this year were the organizations that prioritized technology from the onset. Digitization strategies that were set forth well before the pandemic quickly proved instrumental in achieving those goals.

Payments 198
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Cisco Financial Services welcomes imimobile

Cisco

Technology-fueled disruptors continue to threaten traditional financial businesses with the rise of fintech, challenger banks, and digital-only financial services. At imimobile, we’re focused on enabling the world’s top financial brands to compete with disruptors and fintech’s. Real-time SMS communications. Social channels.