PYMNTS

FEBRUARY 14, 2018

After turning Taco Bell into a lifestyle brand and introducing breakfast at the quick service restaurant (QSR), CEO Brian Niccol is heading to Chipotle Mexican Grill. He also said his own efforts would be tied to innovation once the company found a replacement. “As

Branding 108

Branding Leadership Customer Experience Innovation 108

PYMNTS

JULY 3, 2018

With the completion of the deal, PayPal said it and Synchrony have extended their co-branded consumer credit card program agreement to make Synchrony the exclusive issuer of PayPal’s consumer financing program online in the U.S. PayPal and Synchrony have been partners since 2004 when they teamed up to offer a PayPal-branded credit card.

Leadership 101

Leadership Cards Branding Customer Experience 101

The Financial Brand

NOVEMBER 16, 2021

Community banking has plenty of innovation potential, but often it takes leaving the traditional banking mindset to find the opportunities. The post Tips & Insights on Creating (or Recreating) Brand Buzz in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Branding 33

Branding Community Bank Banking Trends Analysis 33

The Financial Brand

AUGUST 4, 2019

Innovation in banking needs to be an ongoing process that transcends the entire organization, improving efficiency as well as the customer experience. The post Financial Institutions Must Become Digital Innovators appeared first on The Financial Brand.

Innovation 32

Innovation Customer Experience Branding Innovation Strategies 32

PYMNTS

SEPTEMBER 18, 2019

We continue to thoughtfully evolve within Japan’s elevated coffee culture to maintain a leadership position and achieve profitable growth for the long-term.”. In addition, the company announced it would open the Starbucks Reserve Roastery in Tokyo in the Nakameguro district.

Leadership 110

Leadership Branding Customer Experience System 110

Insights on Business

OCTOBER 10, 2017

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

PYMNTS

JULY 6, 2017

In a statement to Chain Store Age he said, “Joining the QVC Group will give us instant access to global consumer markets, a leadership team with deep expertise and a global perspective, and the opportunity to further strengthen our content-based brand portfolios in a changing retail landscape.

Retail 100

Retail Video Innovation Leadership 100

The Financial Brand

FEBRUARY 6, 2019

Financial institutions must rip a page out of the fintech playbook by reducing friction and eliminating pain points in the customer journey. The post Financial Institutions Must Kill Pain Points in Their Customer Experience appeared first on The Financial Brand.

Customer Experience 26

Customer Experience Branding Fintech Innovation Strategies 26

Perficient

OCTOBER 29, 2020

For any brand that promises to entertain, motivation should center on pleasure. That meant it needed viewers to not only discover its brand, download its app, register and begin watching but also to subscribe at either a $5 or $8 monthly payment level. In the FBM, motivation is defined as the reason for action.

US 294

US social media User Experience Digital Strategies 294

The Financial Brand

JANUARY 11, 2022

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Industry 34

Industry Banking Trends Customer Experience Analysis 34

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

PYMNTS

APRIL 26, 2019

Johnson noted that the program is still in the early days, and its main focus is to bring in customer awareness that leads to trial and adoption of the channel. The approach lets the company “refine the program as it grows” to ensure a solid customer experience. “We Store Experiences And Beverage Platforms.

Mobile 139

Mobile United States Leadership Company 139

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. But McDonald ’s Corp.

Online 101

Online US Payments Mobile 101

PYMNTS

JUNE 14, 2016

In addition, I spend a good deal of my time with the rest of the leadership team at Enova to identify our key strategic priorities as a company, whether it’s employee engagement, new products or markets, and, of course, strong financial performance. The external drawback is we’ve become known as a leader in advanced analytics.

Analytics 100

Analytics Customer Experience Data Leadership 100

The Financial Brand

NOVEMBER 8, 2020

Six steps can accelerate AI's impact on customer experience. The post Financial Institutions Benefit from AI, But Consumers Remain Skeptical appeared first on The Financial Brand. People question the value of AI-enabled interactions, including basic chatbots.

Customer Experience 43

Customer Experience Branding Innovation Strategies Leadership 43

FICO

MARCH 15, 2018

As consumers’ brand relationships have shifted from Communications Service Providers (CSPs) to the device manufacturers and apps that run over the top of networks, the CSPs are moving toward customer experience as a competitive differentiator. The Analytically Differentiated Customer Experience.

Analytics 55

Analytics Customer Experience Data Strategy 55

Independent Banker

MAY 26, 2016

Companies will invest in digital customer experiences to improve experiences for all customers and employees. Brands also must zero-in on the needs, values and aspirations of a new generation that defines everything radically differently than previous generations did. Prediction #4: Digital brand dynamics.

Trends 70

Trends Innovation Branding System 70

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Eric has always been a student of innovation, and now at Coastal, this fearless leader has spearheaded a number of high-profile banking-as-a-service partnerships. Lifetime Leadership Achievement Awards.

Fintech 147

Fintech Strategy Leadership Lending 147

The Financial Brand

JULY 4, 2021

Traditional strengths still count, yet the ability to innovate and adapt are key. The post How Community Banks Can Stay Relevant in the Face of a Digital Assault appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Asset size does play a role, bankers and others note.

Community Bank 36

Community Bank Community Banking Trends Analysis 36

The Financial Brand

SEPTEMBER 7, 2021

But there are innovative ways to attract and retain employees. The post Why Banks Are Barely Keeping Up with Staff Shortages In a Covid World appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Financial institutions everywhere are haunted by a tight labor market.

Banking Trends 34

Banking Trends Analysis Trends Branding 34

PYMNTS

DECEMBER 13, 2019

“We consider delivery to be a natural extension of the shopping experience, and an important way to bring the benefits of the on-demand economy to more people,” Nuro said in its own press release. The Nuro pilot is now Walmart’s second of the kind; the first was with Udelv to test autonomous grocery deliveries in Arizona.

New York City 131

New York City New York Retail US 131

Perficient

FEBRUARY 25, 2021

Our story so far has explored the gap between what customers expect and what brands deliver. To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. Maybe not just yet.

Meeting 309

Meeting Customer Experience Branding Leadership 309

The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

Retail 42

Retail Banking Trends Analysis Trends 42

The Financial Brand

AUGUST 4, 2021

The post Executing What’s Possible With Digital Banking Transformation appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Successful digital banking transformation requires prioritizing what is needed today against what's required for the future.

Digital Banking 42

Digital Banking Banking Trends Analysis Trends 42

Gonzobanker

DECEMBER 22, 2020

During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. An early innovator in commercial workflow and analytics, upcoming CIOs could learn a ton from John on how to partner and engage constructively with lines of business.

Idaho 181

Idaho Community Industry Strategy 181

The Financial Brand

AUGUST 29, 2021

The post 10 Factors That Will Determine Banks’ Future Relevance appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banks and credit unions no longer have a cushion of time to meet competitive challenges. Clear strategies and definite actions are needed.

Banking Trends 43

Banking Trends Analysis Strategy Meeting 43

The Financial Brand

NOVEMBER 22, 2020

The post Top Digital Banking Transformation Trends for 2021 appeared first on The Financial Brand. Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes.

Digital Banking 43

Digital Banking Trends Branding Data 43

The Financial Brand

JANUARY 3, 2021

The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand. A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

The Financial Brand

SEPTEMBER 22, 2021

The post 3 Keys to the Future of Banking: Partnerships, Openness & Advice appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Small and midsize financial institutions need to embrace “conscious banking” – becoming more like trusted advisors and less product-focused.

Banking Trends 37

Banking Trends Analysis Trends Branding 37

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. Real-time SMS communications.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

Independent Banker

DECEMBER 31, 2022

It has a lot of automation, AI and workflow built into it, and it will provide a better customer experience and a better lender experience. Birgfeld suggests implementing a process to make it simple for customers to share their experiences with one click through their banking app, email, text or social channels.

Community Bank 91

Community Bank Community Tampa North Carolina 91

CB Insights

DECEMBER 19, 2017

Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then. Additionally, many of these physical retailers have lost the cache they once had as new direct-to-consumer brands with a hyper-focus on specific products have taken off. RadioShack.

Retail 78

Retail Branding Company Capital 78

The Financial Brand

NOVEMBER 2, 2020

The post 4 Ways to Improve Bank and Credit Union CX Without Technology appeared first on The Financial Brand. Retail bankers must first address the essentials, including journey mapping.

Technology 41

Technology Branding Retail Data 41

The Financial Brand

MARCH 9, 2021

The post To Achieve Big Transformation Changes in Banking, Think Small appeared first on The Financial Brand. Financial institutions need to rethink their perspective about progress, embracing small changes that will lead to remarkable results.

Branding 37

Branding Customer Experience Innovation Strategies Leadership 37

The Financial Brand

JANUARY 14, 2020

Digital innovation hinges not on worrying over fintech, big tech and smarter banking competitors but on continually improving products. The post Most Banks & Credit Unions Are Their Own Worst Competition appeared first on The Financial Brand.

Branding 17

Branding Innovation Fintech Customer Experience 17

The Financial Brand

OCTOBER 27, 2020

Creating a hybrid marketing/IT position could help break data and cultural logjams and improve both personalization and customer engagement. The post Now Hiring: Banks & Credit Unions Need Digital Transformation Architects appeared first on The Financial Brand.

Branding 33

Branding Data Marketing Customer Experience 33

The Financial Brand

MAY 3, 2020

The post Just ‘Surviving’ is Growth Plan for One in Three Financial Institutions appeared first on The Financial Brand. A study identifies priorities and investments to change that outlook.

Study 30

Study Branding Customer Experience Innovation Strategies 30