The Financial Brand

DECEMBER 27, 2020

As banking executives define their 2021 goals, they must commit to improving digital experiences, leveraging data and honing human skills. The post 3 Resolutions for Digital Banking Success in 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Branding Data Big Data 43

The Financial Brand

DECEMBER 16, 2020

While consumers were pleased by the response of banking to the COVID crisis, digital expectations are rising as trust in banking is decreasing. The post Digital Banking Must Include Personalization and Human Components to Succeed appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Branding Customer Experience Innovation Strategies 43

The Financial Brand

FEBRUARY 6, 2019

Financial institutions must rip a page out of the fintech playbook by reducing friction and eliminating pain points in the customer journey. The post Financial Institutions Must Kill Pain Points in Their Customer Experience appeared first on The Financial Brand.

Customer Experience 31

Customer Experience Branding Fintech Innovation Strategies 31

The Financial Brand

JULY 19, 2021

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Banking Trends Analysis Digital Banking 43

The Financial Brand

OCTOBER 13, 2021

The integration of finance and digital technology has resulted in exponential growth of digital banking and fintech solutions. The post Digital Finance Penetration Surpasses That Of Social Media appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

social media 43

social media Banking Trends Analysis Digital Banking 43

The Financial Brand

OCTOBER 20, 2021

Most banks and credit unions approach innovation by product or channel, leaving them struggling to keep pace with digital banking leaders. The post How Financial Institutions Can Stop Chasing Their Tail Digitally appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 41

Banking Trends Analysis Digital Banking Trends 41

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

The Financial Brand

DECEMBER 2, 2018

The bank innovation trends for 2019 focus on the personalizing and digitizing product development and service delivery, improving the customer experience. The post 5 Innovation Trends That Will Define Banking in 2019 appeared first on The Financial Brand.

Trends 33

Trends Innovation Customer Experience Branding 33

PYMNTS

JULY 18, 2019

Against that backdrop, said DeRosa, financial firms are getting more comfortable with a “minimum viable product” that may not be at the forefront of innovation but helps establish a foothold from a brand perspective. Gain that foothold, he said, and there’s runway to release version 2.0 and beyond. The Courage Factor.

Innovation 155

Innovation Study Technology Millennials 155

The Financial Brand

AUGUST 4, 2019

Innovation in banking needs to be an ongoing process that transcends the entire organization, improving efficiency as well as the customer experience. The post Financial Institutions Must Become Digital Innovators appeared first on The Financial Brand.

Innovation 33

Innovation Customer Experience Branding Innovation Strategies 33

The Financial Brand

OCTOBER 3, 2021

Google's abandonment of Plex digital-only banking should not bring comfort to traditional banks that are slow to respond to neobank offerings. The post Traditional Banks Remain Unprepared for Digital-Only Challengers appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Google Trends 43

The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

Retail 43

Retail Banking Trends Analysis Trends 43

The Financial Brand

SEPTEMBER 19, 2021

The development of open banking solutions by banks and credit unions requires significant support beyond existing third-party partnerships. The post Core Providers Not Seen as Viable Open Banking Partners appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

NOVEMBER 7, 2021

Research on the future of banking finds that most changes in the future of banking will be evolutions of the more recent past. The post 14 Surprising Projections on the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

AUGUST 22, 2021

Financial institutions must embrace the open banking movement as a path to relationship growth and organizational efficiency. The post Open Banking Transforming Business Models Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

OCTOBER 24, 2021

New growth will come less from branches and buying other banks and more from acquiring tech, shopping, media or other data-rich companies. The post Traditional Customer Acquisition Methods in Banking Are Dead appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JULY 11, 2021

Banks and credit unions should view trends in the fintech space to determine where threats and opportunities exist and where resources should be deployed. The post 8 Fintech Trends Changing Banking Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 43

Trends Fintech Banking Trends Analysis 43

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends Impacting the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends That Are Impacting Banking’s Future appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

AUGUST 29, 2021

Banks and credit unions no longer have a cushion of time to meet competitive challenges. Clear strategies and definite actions are needed. The post 10 Factors That Will Determine Banks’ Future Relevance appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Strategy Meeting 43

The Financial Brand

FEBRUARY 6, 2022

To succeed, banks and credit unions will need to be proactive, forward-looking, and open to change, as opposed building business models around old paradigms. The post 2022 Trends Reflect a New Era for Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 36

Trends Banking Trends Analysis Branding 36

The Financial Brand

MARCH 9, 2021

The post To Achieve Big Transformation Changes in Banking, Think Small appeared first on The Financial Brand. Financial institutions need to rethink their perspective about progress, embracing small changes that will lead to remarkable results.

Branding 42

Branding Customer Experience Innovation Strategies Leadership 42

The Financial Brand

MAY 19, 2021

The rise of digital challengers drives a rethinking of outdated business models and a new perspective on how to make a bank future-ready. The post Can Traditional Banks Keep Pace With Fintech Challengers? appeared first on The Financial Brand.

Fintech 40

Fintech Branding How To Customer Experience 40

The Financial Brand

DECEMBER 27, 2020

The post Complete Conversational AI Solution Keeps Eluding Financial Institutions appeared first on The Financial Brand. Blending tech from video and group chat to chatbots can bridge the gap between routine conversations and more sensitive financial inquiries.

Video 43

Video Branding Groups Customer Experience 43

The Financial Brand

FEBRUARY 7, 2021

But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 41

Regional Branding Retail Branch Strategies 41

The Financial Brand

OCTOBER 12, 2020

Why banks and credit unions can (and must) begin using AI tools to improve CX and transparency and to make innovation a core competency. The post 4 Pandemic Tech Trends That Will Permanently Alter Banking appeared first on The Financial Brand.

Trends 43

Trends Innovation Tools Branding 43

The Financial Brand

NOVEMBER 24, 2020

Banks and credit unions shouldn't focus solely on creating a better mobile experience, but build a holistic relationship based on trust. The post Satisfaction Drops As People Bank Digitally More Often: How to Avoid That appeared first on The Financial Brand.

How To 41

How To Branding Mobile Customer Experience 41

The Financial Brand

JULY 26, 2020

Here's why all banks and credit unions must have a strategy for a trend that's reshaping banking. The post Open Banking Gets a Jump Start from COVID appeared first on The Financial Brand.

Strategy 43

Strategy Trends Branding Customer Experience 43

The Financial Brand

SEPTEMBER 1, 2020

The post Intuit Muscles into Banking with AI-Powered Primary Checking Account appeared first on The Financial Brand. QuickBooks Cash Account, with Green Dot as partner, will build on the software company's existing base of five million small businesses.

Software 40

Software Branding Company Customer Experience 40

The Financial Brand

JANUARY 11, 2021

What bankers must know about this tech-powered 'alt bank.'. The post Is Challenger Bank Chime the Future of Retail Banking? appeared first on The Financial Brand. The Chime juggernaut received a rocket boost from COVID's impact on consumers.

Retail 40

Retail Branding Customer Experience Innovation Strategies 40

The Financial Brand

AUGUST 30, 2020

Senior executives reveal eye-opening digital growth statistics as the megabank unveils new mobile banking features and branch and ATM plans. The post Why BofA, not Fintechs or Amazon, Should Keep Bankers Awake at Night appeared first on The Financial Brand.

Fintech 39

Fintech ATM Branding Mobile 39

The Financial Brand

NOVEMBER 9, 2020

Taking a page from challengers' playbooks can help traditional institutions avoid the 'commodity' product trap and spur customer acquisition. The post Challenger Bank Strategies for Banks and Credit Unions appeared first on The Financial Brand.

Strategy 36

Strategy Branding Customer Experience Innovation Strategies 36

The Financial Brand

MARCH 14, 2021

The post How Partnerships and Societal Changes Are Radically Altering Banking appeared first on The Financial Brand. Technology and evolving consumer views could unravel the business model of financial institutions but also provide new avenues for growth.

Branding 36

Branding Technology Customer Experience Innovation Strategies 36

The Financial Brand

OCTOBER 19, 2020

Trust provides an edge over challenger banks, but things could shift quickly post pandemic, making it critical to have a clear digital plan. The post COVID Has Given Traditional Banks the Upper Hand: Are They Blowing It? appeared first on The Financial Brand.

Branding 36

Branding Branch Strategies Customer Experience Innovation Strategies 36

The Financial Brand

OCTOBER 27, 2020

Creating a hybrid marketing/IT position could help break data and cultural logjams and improve both personalization and customer engagement. The post Now Hiring: Banks & Credit Unions Need Digital Transformation Architects appeared first on The Financial Brand.

Branding 34

Branding Data Marketing Customer Experience 34

The Financial Brand

FEBRUARY 15, 2021

The post The Neobank That’s Growing Like Crazy (and Earning Record Profits) appeared first on The Financial Brand. (Hint: It requires a full-service balance sheet, not just a slick app.).

Branding 33

Branding Customer Experience Innovation Strategies Strategy 33

The Financial Brand

OCTOBER 26, 2020

The post Four Ways Banks Must Change Before Millennials & Gen Z Will Love You appeared first on The Financial Brand. Despite all the fintech apps, consumers will give more business to traditional institutions if service is personalized, imaginative, trusted.

Millennials 35

Millennials Branding Fintech Customer Experience 35