The Financial Brand

FEBRUARY 2, 2022

The post How Virtual Financial Coaching Can Fuel Growth at Community Banks & Credit Unions appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Smaller financial institutions must try new ideas, now that their traditional advantages are receding in the digital world consumers prefer.

Community Bank 34

Community Bank Community Banking Trends Analysis 34

Perficient

JULY 31, 2020

First of all, big kudos to first responders such as doctors, nurses, police, front-end-shop staff, and mental health workers for keeping your communities running during these troubling times. At the same time, my heart felt condolences for anyone who has lost a loved ones during this time.

Data 354

Data Analytics Strategy social media 354

Perficient

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice. We’re always seeking the best and brightest to work with us.

Industry 221

Industry Meeting Conference Maine 221

The Financial Brand

JULY 4, 2021

The post How Community Banks Can Stay Relevant in the Face of a Digital Assault appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Traditional strengths still count, yet the ability to innovate and adapt are key. Asset size does play a role, bankers and others note.

Community Bank 36

Community Bank Community Banking Trends Analysis 36

South State Correspondent

OCTOBER 28, 2022

Big Idea – Trends. Almost every bank and brand we spoke with will increase their investment in these two areas for 2023. Any community bank that believes it can keep up and thwart millions of attacks per second is fooling itself. Once the intent is discovered, banks and brands then deliver a micro-targeted promotion or process.

Conference 195

Conference Technology Las Vegas Trends 195

PYMNTS

MAY 26, 2017

The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer. According to Forrester, brands face a 50 percent higher revenue risk in 2017. Brands must either disrupt or be disrupted. Started with # (who?)

Branding 103

Branding Community Survey Data 103

PYMNTS

DECEMBER 23, 2020

“But the reality is that the consumer experience itself is the new currency in loyalty.”. Whether it is with a small, medium or mega-sized merchant, Hondal said businesses need to reimagine their loyalty strategies to manage customer experiences and ensure that they are consistently delivered throughout the organization.

Strategy 266

Strategy Marketing Marketing Strategies Branding 266

Cisco

APRIL 12, 2022

In 2009 when the closing of branches trend began the U.S. Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. And yet all kinds of ideas and gimmicks are being tried to make branches more inviting: community centers, yoga studios, or coffee bars.

America 105

America Customer Experience Operations Survey 105

PYMNTS

AUGUST 19, 2019

To serve a rising generation of parents who are used to direct-to-consumer (DTC) brands, eCommerce innovators are offering strollers via streamlined checkout and a business built around community. If shoppers want a custom bundle, Iobst said, “we can absolutely make that happen.” Colugo also aims to design with style in mind.

Payments 116

Payments Branding Innovation Community 116

The Financial Brand

SEPTEMBER 14, 2021

The highly digital yet personal strategy of one community institution points a way forward. appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Fragmented relationships are the new reality. The post The ‘Primary Financial Institution’ Concept Is Dead… Now What?

Banking Trends 43

Banking Trends Analysis Strategy Community 43

The Financial Brand

FEBRUARY 1, 2022

Feeling the pressure of rising digital demands, banks are investing to improve customer experience, but lack confidence in their progress. appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The post Banks Spend Billions on Digital Transformation, But What’s The Payoff?

Customer Experience 29

Customer Experience Banking Trends Analysis Trends 29

The Financial Brand

JANUARY 11, 2022

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Industry 37

Industry Banking Trends Customer Experience Analysis 37

PYMNTS

OCTOBER 5, 2020

That meant the company, which has historically stressed the in-store nature of the customer experience through sophisticated technology, had to pivot to a digital-first strategy. Despite its 37 -state footprint, Werder noted that Fleet Feet thinks of itself as both a national brand and a community retailer.

Technology 131

Technology Retail North Carolina National 131

Independent Banker

OCTOBER 28, 2014

In a world where information can be the most valuable currency, community banks are gathering more of their internal data. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. says most community banks are gathering, monitoring and reporting data well from core areas.

Data 88

Data social media Community Bank Community 88

Fintech Labs Insights

MARCH 14, 2024

For financial marketers, especially those in credit unions and community banks, the biggest event of the year, The Financial Brand Forum , is just two months away. For the most part, early-bird (or very-early-bird) prices are still in effect, so you can easily save $1,000 or more on a pair of tickets.

Conference 15

Conference Fintech Marketing Las Vegas 15

Independent Banker

NOVEMBER 13, 2014

In a world where information can be the most valuable currency, community banks are gathering more of their internal data. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. says most community banks are gathering, monitoring and reporting data well from core areas.

Data 70

Data social media Community Bank Community 70

PYMNTS

MARCH 7, 2018

Thriving or just surviving in the omnichannel age means offering comprehensive in-store and online features that both engage customers and connect them with brands. So, our focus has been on delivering a customer experience that adds value.”. That’s how we built a lot of our services, and really our brand, online.”.

Online 100

Online Branding Retail Mobile 100

Social Assurance

MARCH 8, 2021

Although financial brands continue to struggle in determining whether Snapchat is a viable channel to grow their business, understanding emerging generational preferences can’t be ignored. Determining how your brand can capture their attention and engage them is a crucial strategy for future growth and brand loyalty.

Branding 15

Branding Strategy Community Study 15

Celent Banking

MARCH 16, 2015

The conference was full of community bankers discussing evolving business models and the pressures its placing on their ability to gather deposits. Customer centricity is forcing a convergence of traditionally segregated value propositions. How do community banks grow deposits in a climate of shrinking deposit share?

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

MAY 30, 2018

The industry is booming, and consumers who shop for beauty products have no shortage of brand options in stores and online. There are traditional players, and now there are digital native brands and startups, so the cosmetics industry has become a very crowded industry,” he said. “So, Beauty Buyers Go Digital.

Data 110

Data Branding social media Online 110

The Financial Brand

DECEMBER 15, 2021

The trend isn't the end of relationship banking, but partnering and a niche market focus will be essential, especially as CRE lending slows. The post The Convergence of Fintech & Banking Is Transforming Business Lending appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Lending 42

Lending Fintech Banking Trends Analysis 42

NCR

MAY 9, 2017

The expansion of new fintech apps started a trend of eroding revenue and profits from banks and credit unions, generating a sense of competition with app developers. As standalone fintech apps became popular, the new customer base for FIs has diminished. US Bank has 42 branded apps in the App Store. In Canada it is 53.

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

FICO

OCTOBER 26, 2021

As a result, brands are unable to connect with them in a way that feels tailored and authentic.”. With more financial institutions focusing on customer experience (your competitive advantage), don’t take your member relationships for granted and continuously look for ways to improve and offer your members more.

Analytics 52

Analytics Community Branding Data 52

The Financial Brand

JULY 25, 2021

The post Financial Institutions that Botch Complaint Handling Kill CX appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Consumers' shift to digital banking channels is driving expectations for faster complaint handling. Regulators expect quicker resolution.

Banking Trends 43

Banking Trends Analysis Trends Digital Banking 43

The Financial Brand

SEPTEMBER 15, 2021

Building customer loyalty today requires efficiently handling account problems, but many process weak spots frustrate the experience. The post The 6 Process Pain Points that Kill Banking CX appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

JANUARY 18, 2022

Instead of reacting defensively to competitive or regulatory pressures, technology lets banks and credit unions proactively assist customers. The post How Data Can Dramatically Alter the Overdraft Landscape in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Data 36

Data Banking Trends Analysis Trends 36

The Financial Brand

JULY 7, 2021

The post Chime Is Leading the Neobank Pack, But Complaints Are Flooding In appeared first on The Financial Brand - Banking Trends, Analysis & Insights. It's the top U.S. challenger bank, but a raft of consumer grievances surfaced by ProPublica could damage Chime's reputation.

Banking Trends 39

Banking Trends Analysis Trends Branding 39

The Financial Brand

OCTOBER 6, 2021

appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Postal banking is making a comeback in the U.S., but the banking industry is battling the politicians who advocate its return. The post Return of The Postal Bank: Another New Rival or a Bad Joke?

Banking Trends 31

Banking Trends Analysis Trends Branding 31

Gonzobanker

DECEMBER 20, 2019

Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank. It was always clear how much Jones loves his credit union, his team and his community. Credit Union Lifetime Achievement Awards.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

MAY 26, 2016

This week, the nation’s restaurant community came together to explore the ways in which technology can help create new efficiencies in the store and with customers walking in. As technology evolves, so do restaurant customers’ expectations,” said Paul Langenbahn, president of NCR’s hospitality division.

Mobile 132

Mobile Payments Las Vegas Operations 132

Lex Sokolin

DECEMBER 10, 2020

From large companies like Green Dot, Affirm, and Stripe; to chunky acquisitions like Finicity and Plaid; to growing players like Galileo and DriveWealth, financial APIs are a popular trend with serious venture backing. Get your financing in front of the customer in their world, or so goes the idea. Peloton is a brand, right?

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

From large companies like Green Dot, Affirm, and Stripe; to chunky acquisitions like Finicity and Plaid; to growing players like Galileo and DriveWealth, financial APIs are a popular trend with serious venture backing. Get your financing in front of the customer in their world, or so goes the idea. Peloton is a brand, right?

Branding 52

Branding Apple Capital US 52

Perficient

SEPTEMBER 29, 2020

Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. And how’s consumer buying behavior changing and how does that impact the need for brand trust?

Marketing 294

Marketing Branding Data Industry 294

Gonzobanker

APRIL 14, 2015

Looking around online, the closest competing offers I found were $300 from a couple of regional banks, but none from community banks or credit unions. OnDeck had slick, “no hurdles” branding on its web site with the promise of a business loan decision in minutes with same-day funding. Welcome to new marketing muscle.

Marketing 60

Marketing Community Bank Branding Community 60

NCR

AUGUST 16, 2017

If banks want to stand out from their competitors, offering a unique and exciting customer experience is obviously a must. Both individual customer data and information about wider trends can be used to identify patterns and suggest what products and services might be most beneficial to a specific customer.

Customer Experience 72

Customer Experience Data Analysis Retail 72

PYMNTS

JULY 18, 2019

An increasing number, at more than 18 percent, intend to observe market trends before introducing new products, versus 14.8 The largest marquee names have survived based on scale, and the smallest players, the community papers, have focused on specialized content geared toward sports and local-interest stories. The middle-tier papers?

Innovation 155

Innovation Study Technology Millennials 155

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Goes to Eric Sprink, Coastal Community Bank , Everett, Wash. Through all this, First Farmers has remained disciplined in performance and squarely focused on customers and community. THE INDUSTRY TREND AWARDS.

Fintech 142

Fintech Strategy Leadership Lending 142